ConnectWise SaaS Security: Empowering MSPs for Microsoft 365 Protection

ConnectWise is stepping up the cybersecurity game for managed service providers (MSPs) with its latest solution: ConnectWise SaaS Security. This groundbreaking product is designed specifically to simplify and enhance the Microsoft 365 security experience by consolidating monitoring, reporting, and remediation into a single, intuitive console. For MSPs managing small to midsized business (SMB) environments, this could reshape how they approach cybersecurity and unlock significant revenue opportunities.

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A New Era in Microsoft 365 Security Management​

Bridging the Cybersecurity Gap
Cybersecurity remains a pressing concern for SMBs, with recent reports indicating that up to 78% of these organizations fear a cyber attack could be their undoing. Many SMBs rely heavily on MSPs to safeguard their Microsoft 365 environments, yet only about one third of MSPs have offered comprehensive security services up to now. ConnectWise SaaS Security fills this vital gap by providing MSPs with a robust, single-pane solution that eliminates the labor-intensive processes of collating and analyzing security data.
A Unified Security Dashboard
At its core, ConnectWise SaaS Security combines multiple cybersecurity functions into one console. Imagine having the entire spectrum of Microsoft 365 security insights right at your fingertips—no more juggling between disparate tools and fragmented data. This integration not only streamlines security management but also enhances the decision-making process, enabling MSPs to rapidly detect, analyze, and remediate cybersecurity threats.

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Key Features Driving the Innovation​

ConnectWise SaaS Security is built around two pivotal functions that empower MSPs:

• Security Manager
• Threat Identification: Utilizes the Microsoft Graph API alongside additional data sources to sift through multiple Microsoft tenants, identifying security risks and vulnerabilities in real time.
• Automated Remediation: Once threats are discovered, automated remediation ensures that security issues are addressed quickly and consistently, reducing exposure time and enhancing compliance.
• Customization Without Coding: The no-code customization feature is a standout. It allows MSPs to tailor security workflows to meet specific customer needs without writing complex code—perfect for teams that need to deploy rapid fixes without deep developer resources.
• Security Navigator
• Ready-to-Use Dashboards and Reporting: With pre-built reports and dashboards, this tool offers actionable insights into security performance, benchmarking, and compliance. This makes it easier for MSPs to communicate the cybersecurity posture of an organization to SMB clients.
• Enhanced Customer Engagement: Automated reporting means that customers receive regular updates on their security metrics, driving recurring revenue as MSPs enhance customer trust and long-term engagement.

Efficiency in Deployment
MSPs are quick to appreciate solutions that not only work effectively but also deploy with minimal friction. As one cloud solutions architect remarked, getting the SaaS Security solution up and running took less than 10 minutes. Such a rapid deployment reduces the time to value and allows MSPs to immediately start monitoring and managing the security health of their clients’ Microsoft 365 environments.

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Expert Insights and Industry Reactions​

Streamlining Complex Operations
Darren Peterson, the Senior Product Management Director at ConnectWise, encapsulates the sentiment perfectly: “MSPs understand the critical importance of robust cybersecurity to the success of SMBs. ConnectWise SaaS Security enables MSPs to automate Microsoft 365 security tasks to more quickly and efficiently resolve vulnerabilities and protect against new threats.” This focus on automation and integration addresses the core pain points for MSPs, who often struggle with cumbersome legacy processes that slow down service delivery and limit scalability.
Real-World Efficiency Gains
For MSPs, managing multiple clients with varying needs is akin to running a tight ship. The introduction of a unified dashboard means that operations teams can oversee client security with greater precision and ease. When operational teams no longer need to scramble for data across different platforms, they free up valuable time and resources that can be redirected toward proactive cybersecurity strategies.

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The Business Impact: More Control, More Revenue​

Revenue Opportunities Through Enhanced Service Offerings
The cybersecurity landscape is evolving rapidly, and MSPs are in a prime position to capitalize on the growing demand for Microsoft 365 security services. By incorporating ConnectWise SaaS Security into their service portfolios, MSPs can access a proven blueprint for enhancing their security offerings. This translates to more efficient security engagements, higher customer satisfaction, and ultimately, improved revenue streams.
Efficiency Leads to Scalability
With automated monitoring and remediation, MSPs can manage larger portfolios without proportionally increasing their workforce. The consolidated view of multiple Microsoft tenants means that teams can scale effortlessly, addressing security vulnerabilities across a broad spectrum of customers without getting bogged down by manual processes.
Enhanced Customer Communication
The Security Navigator’s ready-to-use reports and dashboards facilitate better communication with SMB clients. Regular, automated updates on security posture not only build trust but also empower MSPs to gauge customer needs effectively, leading to more tailored and proactive service offerings.

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Industry Trends and Broader Impacts​

Adapting to the Growing Cyber Threat Landscape
Cyber threats are growing in frequency and sophistication, particularly for SMBs that might lack the robust in-house expertise to fend off attacks. ConnectWise SaaS Security is timely in its launch, providing an indispensable tool for MSPs to tackle a threat landscape where every minute counts. The comprehensive, automated approach helps mitigate risks before they escalate into business-critical issues.
Integration with Microsoft 365 Ecosystem
The emphasis on Microsoft 365 is not coincidental. With most modern businesses relying on Microsoft’s cloud services, the need for fortified security measures is more urgent than ever. By leveraging the Microsoft Graph API, ConnectWise SaaS Security ensures that MSPs are not just installing an add-on but integrating deeply with Microsoft’s ecosystem—resulting in more accurate threat detection and a more resilient security posture.
Future-Proofing MSP Services
Looking forward, the deployment of ConnectWise SaaS Security might well set a new standard for managed security services. As cybersecurity threats evolve, the platform’s automation, integration, and scalability features ensure that MSPs will be well-equipped to adapt and respond. This solidifies both their market position and the trust that SMB clients place in their service providers.

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Deployment and Live Demonstrations​

For those interested in an up-close look at the capabilities of ConnectWise SaaS Security, the solution will be showcased at IT Nation Connect Europe in London. Running from March 10 to 12, 2025, this event offers a valuable opportunity for MSPs and industry professionals to see the product in live demonstrations. Such events facilitate peer-to-peer learning and offer fresh insights into how the solution can be tailored to diverse operational environments.

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Reflecting on the Significance​

The launch of ConnectWise SaaS Security is a noteworthy milestone in the evolution of cybersecurity services for MSPs. In a landscape where cybersecurity threats can spell disaster for SMBs, solutions that automate and streamline threat detection and remediation are not just improvements—they’re necessities.
Rhetorical Consideration:
What if your MSP could manage the cybersecurity health of all your clients through a single dashboard without wasting precious time on manual data collation? ConnectWise’s new approach answers this critical need, pushing the boundaries on operational efficiency and setting a new benchmark in the managed security space.
The Broader Implications:
By integrating advanced technologies like the Microsoft Graph API and automating key processes, ConnectWise is empowering MSPs to deliver higher quality services while significantly reducing operational overhead. For the cybersecurity community at large, this represents a strategic shift towards more unified, automated, and scalable security management. As threats evolve, so too must our defenses, and ConnectWise SaaS Security is poised to do just that.

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Conclusion​

ConnectWise has delivered a robust solution that is set to revolutionize how MSPs approach Microsoft 365 security management. With features designed for efficiency, scalability, and enhanced customer communication, ConnectWise SaaS Security not only meets the current demand for advanced cybersecurity solutions but also paves the way for future innovations in the industry.
For MSPs, this product isn’t just another tool—it’s a game-changing opportunity to automate complex security tasks, reduce operational costs, and ultimately drive higher revenue through improved service offerings. As we watch cybersecurity trends continue to evolve, solutions like these will undoubtedly become indispensable parts of any comprehensive cybersecurity strategy for SMBs.
In an era when every second counts in thwarting cyber threats, having a unified, automated approach is more than just convenient—it’s critical. ConnectWise has positioned itself at the forefront of this transformation, offering MSPs the tools they need to safeguard their clients’ digital futures while also enhancing operational efficiency and profitability.
With demonstrations scheduled at IT Nation Connect Europe, the industry will soon have the chance to see firsthand how ConnectWise SaaS Security can streamline all aspects of Microsoft 365 security management. For Windows users and IT professionals alike, this is one innovation that signals a promising and more secure future in the digital realm.

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Source: The Manila Times ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

ConnectWise has just raised the bar for managed service providers (MSPs) with its new SaaS Security solution—a game-changing tool purpose-built to cater to the skyrocketing demand for robust Microsoft 365 security services among small and midsized businesses (SMBs). This innovative product promises to streamline security event monitoring, automate remediation tasks, and enable MSPs to effectively manage and even monetize cloud security for their customers.

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The New Era of Cloud Security for MSPs​

With cyber threats evolving at lightning speed, SMBs are increasingly vulnerable. According to recent studies, 78% of these businesses fear that a serious cyber attack could jeopardize their operations. Recognizing this critical need, ConnectWise has developed SaaS Security as a comprehensive answer to the evolving security challenges in the Microsoft 365 ecosystem. By delivering a single pane of visibility across all Microsoft tenants, this tool eliminates the cumbersome, manual processes traditionally required to consolidate and analyze security data.
Key highlights include:

• Streamlined Monitoring: A unified dashboard that offers a comprehensive view of the security posture across multiple SMB customers.
• Automated Remediation: Tools to ensure alerts are addressed in a timely, scalable manner.
• Customizable Workflows: No-code customization options allow MSPs to tailor security processes to each customer’s unique needs.

This breakthrough not only empowers MSPs to protect their clients more efficiently but also positions them to capitalize on a growing market opportunity.

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Behind the Scenes: What ConnectWise SaaS Security Offers​

The solution is built around two core functionalities that work in tandem to enhance both operational efficiency and customer engagement:

Security Manager​

At the heart of ConnectWise SaaS Security is the Security Manager. This component leverages the Microsoft Graph API—along with data from various sources—to uncover vulnerabilities and risks across a wide array of SMB customers. Its key features include:

• Automated Threat Detection: By continuously scanning for security risks and vulnerabilities, it reduces the time and effort required to identify potential issues.
• Remediation at Scale: Automated remediation processes ensure that threats are resolved promptly, which is crucial for maintaining compliance and minimizing downtime.
• No-Code Customization: MSPs can quickly adapt and automate security workflows without any programming, making the deployment process smoother and more adaptable to diverse customer environments.

Security Navigator​

Complementing the Security Manager is the Security Navigator, which focuses on how MSPs communicate and manage cybersecurity for their customers. This function provides:

• Ready-to-Use Reports and Dashboards: Easily digestible insights like security scores, benchmarking data, and compliance reports allow MSPs to clearly present the value of their services.
• Automated Customer Engagement: Consistent reporting and automated communications lay the groundwork for recurring revenue by keeping customers engaged and informed.
• Scalable Insights: By harnessing built-in analytics, MSPs can better predict trends and pinpoint areas that need attention, turning raw data into actionable intelligence.

Together, these components create a powerful platform that simplifies the complex task of managing Microsoft 365 security while simultaneously opening new revenue streams for MSPs.

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Empowering MSPs in the Microsoft 365 Ecosystem​

Managed service providers are the unsung heroes of the IT world, especially in environments reliant on Windows and Microsoft 365 platforms. The ConnectWise SaaS Security solution specifically addresses the challenges these professionals face by:

• Reducing Manual Processes: Gone are the days of piecing together disparate data points from multiple sources—a single, consolidated console now handles it all.
• Boosting Operational Efficiency: By automating routine security tasks, MSPs can allocate more time to strategic initiatives and customer engagement.
• Enhancing Customer Trust: With clear, data-backed insights into their security posture, SMBs can feel more confident in the protection of their digital assets.

This integration leverages the Microsoft Graph API in a way that capitalizes on its full potential, translating complex security data into actionable results. It’s not just about technology—the solution also speaks to a broader industry trend: the push toward automation and streamlined service delivery in a landscape that demands both speed and accuracy.

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Real-World Impact and Testimonials​

A testament to its efficacy comes from Shane Monty, a cloud solutions architect at Present. His experience illustrates the real-world benefits of ConnectWise SaaS Security:

• Quick Deployment: Shane noted that the solution rolled out to all his clients in less than 10 minutes via the new Partner Center Integration.
• Simplified Operations: His team now validates and reports on all client security postures from a single, intuitive console.
• Enhanced Scalability: With operational efficiencies now in place, his operations team can manage more clients without the need for additional resources.

This kind of feedback underscores the solution’s potential to transform the workflow of MSPs and serve as a catalyst for broader digital security initiatives.

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Market Trends and the Future of MSP-Driven Cloud Security​

The launch of ConnectWise SaaS Security isn’t just about a new product—it's a reflection of the industry's shift toward strategic, automated solutions in the cybersecurity space. As cyber threats become more complex, the demand for efficient, scalable security services continues to grow. MSPs are uniquely positioned to fill this critical gap, and products like ConnectWise SaaS Security are turning what was once viewed as a reactive service into a proactive, revenue-generating function.
Some broader implications include:

• Enhanced Revenue Models: By enabling recurring revenue through automated reporting and consistent customer engagement, MSPs can transform security management from a cost center into a profit center.
• Proactive Cyber Defense: With automation handling the grunt work, IT professionals can focus on strategic planning and proactive defense measures, minimizing the risk of cyber attacks.
• Streamlined Office Workflow Integration: As many organizations base their operations on Microsoft 365 and Windows environments, integrating such security solutions into everyday operations becomes not only valuable but essential.

In an era where time is money and data is the new currency, the simplicity and efficiency brought by ConnectWise SaaS Security offer a compelling answer to the needs of today’s fast-paced, digitally-driven businesses.

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Live Demonstrations and What to Expect​

For those keen to see this innovation in action, ConnectWise SaaS Security will be demonstrated live at IT Nation Connect Europe, scheduled from March 10–12, 2025, at the Hilton London Metropole. Live demos provide an invaluable opportunity for MSPs to:

• Experience the Seamless Integration: See firsthand how the single-pane interface drastically simplifies the management of Microsoft 365 security.
• Assess Operational Impact: Evaluate how the automated workflows can be tailored to meet specific customer needs.
• Engage with Experts: Learn about best practices for deploying and managing Microsoft 365 security services in a dynamic, automated environment.

This demonstration is not just a formality—it’s a critical touchpoint for professionals eager to stay ahead of the curve in cloud security management.

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Expert Analysis: Navigating the Future of Cybersecurity Automation​

As MSPs continue to face mounting pressure to defend increasingly complex Microsoft 365 environments, ConnectWise’s new offering is poised to set a new standard in IT security management. Here are a few expert observations:

• Automation Is Key: The move toward automated security management is not merely a trend; it’s a necessity. By enabling MSPs to focus on strategic issues rather than getting bogged down in repetitive tasks, ConnectWise SaaS Security represents a forward-thinking solution.
• Single-Pane Visibility: The consolidation of security insights into one easy-to-navigate dashboard is a significant upgrade from traditional methods, which often involve juggling multiple tools and data sources.
• Customizable and Scalable: The no-code customization option means that even businesses with unique security challenges can tailor the tool to fit their exact needs without a steep learning curve or additional cost.
• Market Readiness: With a staggering one-third of MSPs currently not offering comprehensive security services for Microsoft 365, there is an enormous untapped potential. This tool not only bridges that gap but also empowers MSPs to transform their service offerings into a lucrative revenue model.

While some might argue that any new product in the cybersecurity space runs the risk of eventual obsolescence if not continually updated, ConnectWise’s extensive experience and commitment to innovation provide a strong counter-narrative. With over 40 years of industry presence, ConnectWise is clearly not stepping into uncharted territory; instead, it is building on a legacy of trusted, scalable solutions tailored for the dynamic landscape of modern IT.

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Final Thoughts: A Game-Changer for Windows-Centric IT Environments​

For Windows administrators and MSPs alike, the introduction of ConnectWise SaaS Security signals a profound shift toward automation, efficiency, and strategic revenue generation in the realm of Microsoft 365 security. By addressing the critical pain points of manual monitoring and scattered security management, ConnectWise is enabling IT professionals to protect their clients—and their bottom lines—more effectively.
The implications are far-reaching:

• Operational Excellence: With automated remediation and integrated reporting, the days of juggling multiple security tools are over.
• Strategic Advantage: MSPs equipped with this tool can now offer high-value security services that are pivotal for business continuity.
• Customer Confidence: In an age where cyber attacks are both a risk and a reality, the ability to predict and prevent potential threats builds trust and drives competitive advantage.

This solution not only aligns with current Microsoft 365 security trends but also sets a new benchmark for future developments in the industry. While the threat landscape continues to evolve, one thing is clear: tools like ConnectWise SaaS Security are indispensable for any MSP determined to stay ahead in the game.
ConnectWise’s latest innovation is more than just an announcement—it’s a catalyst for change that promises smarter, faster, and more secure cloud security management for the Windows and Microsoft 365 ecosystem. As we witness the convergence of automation and cybersecurity, the future looks decidedly brighter—and far more secure—for those ready to embrace the change.

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Source: GlobeNewswire ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

ConnectWise has unveiled its latest innovation—ConnectWise SaaS Security—a groundbreaking solution aimed at empowering managed service providers (MSPs) to efficiently deliver, manage, and even monetize robust Microsoft 365 security services. As cybersecurity concerns for small and midsize businesses (SMBs) continue to mount, this new offering aims to simplify complex security processes through a single management console, automating threat detection and remediation across Microsoft 365 environments.

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A New Era for Microsoft 365 Security​

Recent studies underline a sharp rise in cybersecurity concerns among SMBs—78% of these businesses worry that a significant cyber attack could jeopardize their future. Many SMBs have turned to MSPs for comprehensive security management, yet research indicates that only about one-third of MSPs consistently offer robust security services for Microsoft 365 platforms. ConnectWise SaaS Security is set to bridge this gap by enabling MSPs to deliver Microsoft 365 security with greater efficiency and reliability.
This solution leverages the power of automation to integrate security insights from Microsoft Graph API and other critical sources, thus consolidating threat information into a unified dashboard. The result is a streamlined, single-pane view that replaces the old, labor-intensive methods of navigating multiple security systems.

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Core Components: Security Manager and Security Navigator​

The ConnectWise SaaS Security platform is built around two key elements, each designed to address common pain points faced by MSPs:

Security Manager​

• Automated Threat Detection: At the heart of Security Manager lies its capacity to harness Microsoft Graph API and similar data sources to detect security risks and vulnerabilities across all Microsoft 365 tenants. Instead of manually assembling security insights from disparate tools, MSPs can now benefit from real-time, comprehensive threat intelligence.
• Timely and Automated Remediation: Once threats are identified, Security Manager leverages automated workflows to remediate vulnerabilities quickly and methodically. This efficiency ensures that MSPs can scale their operations while maintaining a high standard of security–an especially critical factor for SMB customers.
• No-Code Customization: Recognizing that every customer’s security needs are unique, this feature allows MSPs to quickly tailor security workflows without deep programming expertise. Such customization ensures that security protocols can be adapted in line with specific operational requirements and compliance standards.

Security Navigator​

• Ready-to-Use Reports and Dashboards: Security Navigator provides MSPs with a rich set of pre-built reporting tools that deliver valuable insights into security scores, benchmarking statistics, and overall compliance. These ready-to-use analytics tools not only assist in monitoring but also help MSPs communicate the necessity and benefits of robust security practices to their clients.
• Customer Engagement: With automated reporting and continuous monitoring, MSPs can keep their client base informed about ongoing security performance. This transparent communication builds trust and ultimately drives recurring revenue, as customers appreciate the proactive stance in managing potential cyber threats.

In the words of Darren Peterson, Senior Product Management Director at ConnectWise, this solution “enables MSPs to automate Microsoft 365 security tasks to more quickly and efficiently resolve vulnerabilities and protect against new threats.” Clearly, for MSPs challenged by the complex cybersecurity landscape, ConnectWise SaaS Security represents a powerful ally in maintaining operational uptime and securing sensitive data.

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Empowering MSPs and Enhancing Service Delivery​

The benefits of a unified security management console are far-reaching. Traditionally, MSPs have had to juggle multiple tools and dashboards to monitor various aspects of a client’s Microsoft 365 security posture. This fragmented approach not only increased the risk of oversight but also demanded significant human intervention.
With ConnectWise SaaS Security, MSPs now enjoy an integrated platform that consolidates all necessary insights into one intuitive interface. The automation of routine security checks and the immediate remediation of threats mean fewer manual steps, reducing the chances of error and freeing up valuable time for more strategic initiatives. For firms like Present, the efficiency gains are already tangible. Shane Monty, a cloud solutions architect, noted that “getting ConnectWise SaaS Security deployed was a snap” and praised the platform for enabling a single-pane view of all client security details—an essential feature when managing a growing number of customers with limited resources.

Real-World Impact Example​

Consider a scenario where an MSP manages a diverse portfolio of SMB clients, each with its own set of Microsoft 365 setups. Prior to adopting ConnectWise SaaS Security, the MSP had to manually aggregate data from separate security tools, often resulting in delayed threat responses. With the new platform, the MSP can instantly access comprehensive security information, automate incident resolution, and even customize workflows to suit particular client needs. This leads not only to enhanced security for clients but also empowers the MSP to scale efficiently and justify premium security service offerings.

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Transformative Benefits for Windows-Focused Enterprises​

For readers of WindowsForum.com who operate within Windows-heavy environments, ensuring the security of Microsoft 365 applications is paramount. ConnectWise SaaS Security is particularly significant as it addresses several common challenges:

• Consolidation of Security Data: By integrating data from various Microsoft endpoints, MSPs can achieve holistic security oversight, crucial for environments where Windows and Microsoft 365 interplay extensively.
• Enhanced Operational Efficiency: Automation of threat detection and remediation means real-time action against vulnerabilities, a necessity given the dynamic threat landscape facing Windows systems.
• Revenue Opportunities: MSPs can now package and monetize their security services more effectively. This is especially relevant when customers are willing to invest in solutions that promise to prevent costly cyber downtime.

For enterprises managing large fleets of Windows-based systems, having a unified security management tool reduces risks and optimizes IT operations. It also aligns with broader trends in cybersecurity where automation and centralized management are steadily becoming the gold standard.

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Industry Implications and Broader Trends​

The launch of ConnectWise SaaS Security is not just a win for individual MSPs—it’s indicative of shifting industry dynamics. As cybersecurity threats become more sophisticated, the demand for streamlined, automated security solutions is growing exponentially. Here are some key trends highlighted by this release:

• Rising SMB Cybersecurity Awareness: With nearly four out of five SMBs expressing concerns over potential cyber attacks, news like this underlines the urgent need for robust, scalable security solutions.
• MSP Evolution: Traditionally focused on basic IT support, MSPs are now evolving into comprehensive managed security service providers (MSSPs), equipped with advanced tools to monitor and mitigate cyber threats.
• Automation as a Game-Changer: In today’s fast-paced digital economy, manual processes simply cannot keep pace with emerging threats. Automation, as showcased in ConnectWise SaaS Security, is crucial for maintaining protection—and peace of mind.
• Demonstrations and Industry Engagement: The platform’s live demonstrations at events like IT Nation Connect Europe (taking place March 10–12, 2025) indicate an active effort to engage with the community and showcase real-world effectiveness.

These broader trends remind us that the world of cybersecurity is in constant flux. MSPs need to stay ahead of the curve not just to survive, but to thrive by offering innovative, trustworthy security services.

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Expert Analysis: What ConnectWise SaaS Security Means for the Future​

From an IT journalist’s perspective, the introduction of ConnectWise SaaS Security represents both a proactive measure and a strategic opportunity for MSPs. Given the increasing complexity of cyber threats, having a tool that centralizes and automates security management is indispensable.

• Balancing Automation with Human Oversight: While automation can significantly reduce the workload on IT teams, it remains essential to have skilled cybersecurity professionals interpret insights, fine-tune customizations, and handle exceptions. The no-code customization element of ConnectWise SaaS Security ensures that MSPs can adjust workflows on the fly—a critical capability in an environment where one size rarely fits all.
• Building Customer Trust: For SMBs, security is often a wrapped-up concern—one that they hope their IT partner will handle seamlessly. By offering transparent, automated reporting, MSPs can not only manage security more effectively but also build stronger trust with customers. This transparency can translate into long-term client relationships and steady revenue streams.
• Competitive Edge: For MSPs wary of competing in a crowded market, deploying innovations like ConnectWise SaaS Security can serve as a powerful differentiator. With the assurance of cutting-edge automation and a unified view of client security, MSPs can more boldly position themselves as experts in the cybersecurity domain.

Is it possible that such tools could soon become standard across the industry? With cyber threats becoming more pervasive and complex, the answer seems to be a resounding yes. Automation and integration are not optional—they are necessities, and ConnectWise appears to be leading the charge.

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Final Thoughts: Embracing the Future of Security Management​

ConnectWise SaaS Security stands as a robust solution addressing critical gaps in the current cybersecurity landscape for Microsoft 365 environments. By merging advanced threat detection, automated remediation, and user-friendly customization into one single console, ConnectWise is not merely simplifying the security experience—it’s transforming it.
For MSPs, this solution means reduced manual effort, increased scalability, and the opportunity to generate additional revenue streams while enhancing the overall security posture of their SMB clients. For SMBs, it translates to a more secure digital environment where vulnerabilities are swiftly addressed, reducing the risk of disruptive cyber incidents.
In an era where the cost of cyber-related downtime can be crippling, embracing such innovative solutions is not just advisable—it’s imperative. ConnectWise SaaS Security therefore represents a landmark shift towards a more automated, secure, and efficient future in Microsoft 365 cybersecurity.
Key Takeaways:

• ConnectWise SaaS Security delivers a unified management console for Microsoft 365 security.
• The platform’s dual components—Security Manager and Security Navigator—offer automated threat detection, remediation, and comprehensive reporting.
• Automation and no-code customization significantly reduce manual workload, increasing operational efficiency for MSPs.
• As SMBs continue to grow more cyber-aware, robust security solutions are essential for sustaining business continuity.
• The solution positions MSPs to capitalize on the rising demand for integrated, scalable cybersecurity services.

This transformative approach, now showcased live at premier industry events such as IT Nation Connect Europe, is a reminder that in today’s cyber landscape, innovation is the key to staying secure and competitive.

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By equipping MSPs with tools that turn intricate security tasks into streamlined, automated processes, ConnectWise is setting new industry standards. Whether you’re an IT professional managing Windows systems or an MSP striving to expand your service offerings, the future of cybersecurity is here—and it’s smarter, faster, and more integrated than ever.

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Source: Industry Analysts Inc ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

The security landscape for small and medium-sized businesses (SMBs) is shifting at a pace that’s both exciting and unsettling. Businesses are migrating wholesale to Microsoft 365 and other cloud platforms, which bring productivity and connectivity unthinkable in past decades. However, this cloudward acceleration has produced its own breed of threats—ranging from credential harvesting to sophisticated ransomware operations leveraging cloud pivots. Simultaneously, the pressure on managed service providers (MSPs) to secure and support clients in the cloud is becoming a business-defining challenge.
Against this backdrop, ConnectWise’s recent announcement of ConnectWise SaaS Security—positioned explicitly as the “industry’s most powerful solution for Microsoft 365 security management and monetization”—marks a notable inflection point for both the MSP and broader SMB security ecosystem.

The Growing Stakes: SMBs, Cloud, and Cyber Threats​

It’s impossible to overstate the importance of security in the Microsoft 365 context. For SMBs, Microsoft 365 is often more than just productivity tools: it forms the backbone of collaboration, document storage, email, and business workflow. According to recent ConnectWise research, 78% of SMBs worry that a significant cyber attack could shutter their business entirely. The implication is stark: security is not a nice-to-have, but a literal lifeline.
Yet, amidst this existential concern, the delivery models for cybersecurity are lagging. Only about a third of MSPs consistently offer security services to their Microsoft 365 clients, despite the clear and present demand. This pain point is well-recognized within both the channel and among end customers—and any solution that can unlock scalable, profitable, and user-friendly security will resonate with both MSPs and the businesses they protect.

ConnectWise SaaS Security: Filling the Gap​

ConnectWise SaaS Security enters the market with a compelling promise: empowering MSPs to efficiently manage and monetize Microsoft 365 security services through deliverable efficiency, automation, and insightful reporting—all within a unified pane of glass. The solution is clearly designed with the time-pressed MSP in mind, who needs to translate complex security requirements into operationally manageable, billable services.
The product divides into two main working components:
Security Manager: This is the operational spearhead. Leveraging the Microsoft Graph API, Security Manager enables MSPs to discover vulnerabilities, monitor threats, and orchestrate remediation workflows—crucially, in an automated fashion. The promise of “no-code customization” further sets it apart, offering non-developer staff the ability to tweak and automate security actions that fit specific customer needs. For MSPs, this is a double-edged advantage: reducing manual work (and errors) while allowing their offerings to flexibly adapt to increasingly diverse SMB security demands.
Security Navigator: If Security Manager is the engine, Security Navigator is the dashboard. It provides actionable reports, benchmarking, and compliance tracking—turning streams of security data into digestible insights. For MSPs, this not only supports more effective internal management but—importantly—arms them with clear, recurring customer-facing deliverables. By automating these reports, MSPs can enhance customer engagement, reinforce the value of their services, and secure ongoing revenue streams.

Under the Hood: What Stands Out​

Several elements surface as particularly notable for industry observers and IT professionals.

Single-Pane Visibility​

The challenge many MSPs face is fragmentation. Typical Microsoft 365 security monitoring might involve switching between multiple portals for different tenants, each with a unique configuration and risk landscape. The promise of “single-pane visibility” is more than an interface improvement; it’s an operational game-changer. By centralizing disparate security telemetry into one view, MSPs can monitor, respond, and report without costly context switching—boosting operational maturity and response times.

Automated Remediation​

Cybersecurity is a race against time. Manual remediation—reviewing alerts, triaging issues, and patching workflows—can quickly become overwhelming, especially at scale. ConnectWise SaaS Security’s commitment to automation allows MSPs to spot threats and trigger timely, consistent responses, reducing both mean time to response (MTTR) and the risk of oversight. Importantly, automatable workflows are customized without code, lowering the barrier for adoption and adaptation among diverse MSP teams.

Report Automation and Client Engagement​

Just as crucial as incident response is stakeholder communication. Too often, the full scope of managed security work is rendered invisible to clients, undermining the perceived value of MSP engagement. With ready-to-use dashboards and recurring, automated reporting, Security Navigator helps MSPs close this perceptual gap—showcasing the continuous protection delivered, highlighting return on investment, and reinforcing the necessity of ongoing (and potentially expanded) services.

A Blueprint for Monetizing Security​

ConnectWise’s messaging is clear: SaaS Security isn’t just a security platform. It’s a business enabler. In an industry where margins on traditional MSP services are shrinking, security represents fertile ground for new value creation—if, and only if, MSPs can deliver these services efficiently and credibly.
By systematizing security monitoring and management so it’s repeatable across all clients, the platform helps MSPs scale without an equivalent increase in resource demands. This blueprint for monetization is more than theoretical: by automating client reporting, compliance checks, and remediation, MSPs can package security as a premium, recurring offering that both fulfills pressing needs and supports sustainable business growth.

Industry Voices: Simplicity and Efficiency​

Perhaps one of the most telling signs of product-market fit comes from the customer experience of early adopters. Shane Monty, a cloud solutions architect at Present, described a painless deployment—“less than 10 minutes to roll out to all my clients using the new Partner Center Integration.” This rapid onboarding speaks volumes in an industry notorious for complex, brittle integrations.
Monty’s further comments highlight the impact of centralization: validating and reporting on clients’ security postures from a single interface not only simplifies operations but unlocks newfound efficiency. The upshot? The ability to manage more customers with the same resources—an end state actively sought by virtually every MSP and a key lever for profitability.

The ConnectWise Ecosystem: Integration and Scale​

ConnectWise’s strategic strength lies not just in the standalone capabilities of SaaS Security, but in its broader ecosystem. As part of the Asio™ platform—well-regarded for its scale, open integrations, and AI-powered automation—SaaS Security can interoperate with other ConnectWise modules, from professional services automation (PSA) to remote monitoring and management (RMM), cybersecurity, and data protection.
This ecosystemic approach allows MSPs to avoid siloed solutions, instead benefiting from shared data, unified workflows, and end-to-end visibility across their technology stack. For MSPs seeking comprehensive offerings, this integration is both a strategic differentiator and a practical necessity in an environment where every point of friction can translate into increased risk or reduced profitability.

Hidden Risks: What Should MSPs Watch Out For?​

While the promise of ConnectWise SaaS Security is considerable, it’s incumbent upon MSPs and industry observers to critically evaluate any emerging solution for potential drawbacks or overlooked complexities:

Vendor Lock-in​

As with any powerful platform, deep integration across security, automation, and reporting carries a risk of vendor lock-in. MSPs choosing to adopt the broader ConnectWise ecosystem may find migration or multi-vendor strategies more challenging over time. Scrutiny of export capabilities, API compatibilities, and long-term flexibility should be a prerequisite for any mission-critical adoption.

Scope of Managed Threats​

While Microsoft 365 represents a major attack surface, SMBs often run a mix of cloud and on-premise services. The extent to which SaaS Security provides a holistic view or requires supplementary tools for non-Microsoft assets will be an important operational consideration. ConnectWise’s broader product suite offers some coverage here, but gaps could persist, especially for hybrid or multi-cloud environments.

Customization Complexity​

“No-code automation” is a tantalizing promise, but the reality of deployment may still present a learning curve. Effective onboarding, especially for MSPs with less internal process maturity, will depend on the quality of ConnectWise's documentation, support resources, and community engagement. Early, positive feedback is encouraging but broad-based adoption across a fragmented MSP sector will ultimately test these aspects.

Regulatory and Compliance Coverage​

With increasing sector-specific regulation (from GDPR to state-by-state data protections), MSPs must ensure that the compliance features of any platform align with their clients’ actual legal obligations. Automated compliance checks are only as robust as their underlying coverage—so due diligence and customization remain vital.

The Market Impact and Competitive Dynamics​

ConnectWise’s move into SaaS Security represents a tectonic shift within both the MSP and cloud security markets. For competitors, it raises the stakes on integration, automation, and user experience. Solutions that remain fragmented, hard to onboard, or expensive to maintain risk being left behind as MSPs seek comprehensive, unified offerings.
For MSPs, the product’s arrival could not be timelier. With security concerns mounting, talent shortages persisting, and customer expectations evolving, tools that simplify operational complexity and unlock revenue opportunities will rapidly rise to the top of decision-makers’ shortlists.
Cloud security visibility, single-pane management, and automated, scalable client engagement are likely to become the baseline expectation—rather than the differentiating exception—as the market adjusts to the new status quo.

Opportunities Ahead: Beyond Microsoft 365​

While SaaS Security is optimized for Microsoft 365—a practical and necessary focus given the platform’s market share—the underlying trends and capabilities it embodies extend far beyond. The principle of unifying visibility, automating response, and systematizing reporting can, and arguably should, be translated to additional SaaS environments.
For ConnectWise, the obvious growth path involves extending these functionalities to cover other cloud platforms, identity providers, and perhaps even emerging threat surfaces like collaboration apps or business-specific SaaS ecosystems. As digital transformation continues, the universe of cloud platforms in need of unified, monetizable security only grows larger.
Forward-thinking MSPs will watch closely not only for immediate deployment opportunities but also for ConnectWise’s strategic roadmap—particularly around support for new platforms, advancements in AI-driven threat detection, and enhanced integration with third-party security intelligence feeds.

Towards a New Standard for MSP Security Delivery​

In surveying the fast-changing terrain of SMB cybersecurity, the launch of ConnectWise SaaS Security is a crucial milestone. It encapsulates three of the most urgent priorities facing today’s MSPs: closing the capabilities gap for Microsoft 365 security, scaling operations without scaling complexity, and turning security delivery from a pain point into a profit center.
Yet, adoption comes with the usual tech caveats—due diligence, vendor management, and deep attention to individual client needs remain non-negotiable. The most successful MSPs will be those who not only operationalize platforms like SaaS Security but also invest in the people, processes, and culture needed to sustain security excellence.
Enterprise-grade cloud security is no longer the province of large firms and specialized teams; it’s rapidly becoming table stakes for all organizations, regardless of size. For MSPs willing to invest in the right technology and strategic thinking, ConnectWise SaaS Security might just provide the rallying point for a new era of accessible, scalable, and profitable cloud security services.
As the market matures, the ultimate winners will be those who combine best-in-class automation with transparent, value-driven client engagement—and it’s clear from ConnectWise’s latest offering that the race is very much on.

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Source: www.globenewswire.com ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

Managed service providers have long stood as vital guardians for small and medium-sized businesses, safeguarding critical IT infrastructure and customer data in a threat landscape marked by constant evolution and rising stakes. Nowhere is this responsibility clearer—or the opportunity greater—than in the realm of cloud security for Microsoft 365, the productivity backbone for millions of SMBs worldwide. Against this backdrop, ConnectWise’s recent launch of its SaaS Security solution charts a new path not just for MSP peace of mind, but for operational efficiency, bottom-line growth, and fortified client relationships in the cloud-driven era.

A Single-Pane Solution for Microsoft 365 Security Complexity​

Microsoft 365 is deeply embedded in today’s business workflows, but as adoption accelerates, so does exposure to cyber threats. ConnectWise’s new SaaS Security platform answers an urgent market call: according to the company’s State of SMB Cybersecurity report, a staggering 78% of SMB leaders fear that a major cyberattack could threaten the very existence of their business. Yet, despite this clear anxiety—and the corresponding rise in attack frequency—only about one-third of MSPs consistently deliver dedicated Microsoft 365 security services to clients.
It’s a gap that ConnectWise is determined to close. SaaS Security positions itself as the industry’s most powerful, purpose-built tool for MSPs to oversee, automate, and monetize Microsoft 365 security. At its core is a “single-pane-of-glass” user interface, which delivers unified, actionable visibility across all managed Microsoft tenants. No more juggling between disparate dashboards, wrestling with manual report compilation, or struggling to build a cohesive threat picture from fragmented data. Instead, the solution promises a streamlined, automatic process—ushering in efficiency gains that, in theory, unlock bandwidth for MSPs to manage more clients without additional resource strain.

The MSP’s Challenge: Mounting Risks Amid Resource Constraints​

Traditionally, security event monitoring for services like Microsoft 365 has been resource-intensive. Many MSPs, particularly smaller players, rely on manual processes or piecemeal tools, making it exceptionally difficult to maintain continuous vigilance and rapid, consistent remediation. The risk isn’t merely operational inefficiency—it’s exposure. As threat actors become more sophisticated, any lapse in monitoring or delay in response can have outsize consequences for SMBs, often lacking deep in-house IT security expertise.
ConnectWise aims to flip this script. “MSPs understand the critical importance of robust cybersecurity to the success of SMBs,” said Darren Peterson, Senior Product Management Director, highlighting a central value proposition: SaaS Security harnesses automation to accelerate threat detection, vulnerability resolution, and incident response, ultimately guarding against the dreaded cyber-related downtime that can cripple an SMB overnight.

Blueprint for Modern MSP Security Services​

ConnectWise SaaS Security is offered as a dual-pronged platform, encapsulating two core modules: Security Manager and Security Navigator. Each is engineered not just to address today’s cybersecurity realities, but to futureproof MSP operations and revenue models.

Security Manager: Automated Defense at Scale​

This module exemplifies ConnectWise’s automation-driven ethos. Security Manager leverages the Microsoft Graph API—Microsoft’s powerful interface for integrating with 365 services—to scan all managed clients for risks, vulnerabilities, and compliance lapses. In plain terms, it’s the equivalent of deploying a tireless virtual security analyst across each SMB customer, using both Microsoft’s built-in intelligence and auxiliary threat sources.
What sets Security Manager apart is its commitment to automated, consistent remediation. Rather than simply reporting alerts, it enables MSPs to automate workflows that can take action without human intervention, closing the loop from detection to resolution at scale. This level of automation is especially crucial as compliance requirements grow more complex and as the volume of alerts threatens to overwhelm traditional teams.
Just as significant: the platform’s “no-code” customization features. Instead of lengthy scripting or developer hours, MSPs can tailor automated workflows and policies through an intuitive interface, which reduces deployment friction and speeds up adaptation to each client’s unique requirements.

Security Navigator: Driving Transparency and Engagement​

For all the technical prowess of Security Manager, ConnectWise is savvy enough to recognize that communication and customer engagement are the secret sauce to lasting MSP-client relationships. Enter Security Navigator, the dashboard and reporting suite.
Navigator arms MSPs with ready-to-use reports, benchmarking tools, and compliance summaries. It translates technical security performance (like risk scores and patch statuses) into digestible, actionable insights for end clients. Automated, regularly-scheduled reporting not only helps SMBs understand their own security posture but serves as a built-in marketing engine: by making ongoing value plainly visible, MSPs can justify recurring fees and more easily upsell new or premium security services.
This dynamic—turning compliance and vigilance into an engine for revenue growth—is at the heart of the ConnectWise SaaS Security promise.

Implementation Realities: Fast Start, High Impact?​

Technology vendors are often fond of grandiose claims about seamless deployment, but ConnectWise has some tangible endorsements to back up its promises. Shane Monty, a cloud solutions architect at Present, described the tool’s rollout as “a snap,” asserting that it took less than ten minutes to deploy ConnectWise SaaS Security to all clients using the newly integrated Partner Center. For operational teams—often understaffed and overstretched—this speed is nothing short of game-changing.
Monty’s experience highlights one of the platform’s most pragmatic strengths: by consolidating validation and reporting of all client security postures into a single, user-friendly console, managed service teams gain measurable efficiency benefits. This makes it feasible to serve a larger customer base without diluting service quality or increasing operational headcount—a competitive boon in a margin-sensitive market segment.

Beyond Technical Features: Strategic Implications for MSPs​

The implications of ConnectWise SaaS Security stretch far beyond the technical nuts and bolts. For many MSPs, managed security services are not just a customer retention tool but a primary engine for revenue growth. The growing threats facing SMBs—and mounting regulatory compliance pressure—create tailwinds for providers who can deliver demonstrable, ongoing value with minimal client-side complexity.
Yet, onboarding new security solutions often introduces risk: new training requirements, potential for inconsistent deployments, and increased support overhead. By emphasizing no-code configurability, automation, and unified reporting, ConnectWise has deliberately constructed SaaS Security to minimize such risks. The bet is that operational simplicity will breed both scale and stickiness—critical assets in a market that values trust, relationship longevity, and demonstrable security outcomes.
More subtly, the platform’s seamless integration with Microsoft 365—a staple of the modern SMB IT environment—positions MSPs as business enablers, not just technical fixers. By protecting productivity platforms, they are directly aligned with client business continuity and regulatory needs. Meanwhile, the analytics-driven insights and scheduled reporting transform the perception of cybersecurity from a “grudge expense” to an ongoing business enabler.

Monetizing Cloud Security: Opportunity and Caution​

One of the standout advantages of ConnectWise SaaS Security is the clear roadmap it gives MSPs to monetize Microsoft 365 security services. With the industry moving toward recurring revenue and value-based pricing, platforms that facilitate measurable, automated, and auditable security outcomes are gold.
The promise: MSPs can “sell, implement, and manage comprehensive cybersecurity protection services” more efficiently and at greater scale. By making the results—uptime, compliance, risk reduction—visible and understandable, they become less vulnerable to price-based competition and commoditization.
Yet, there is risk lurking beneath the opportunity. Automation can only go so far. Sophisticated attackers are adept at slipping past even the best defensive tools. The speed and ease of onboarding dozens or hundreds of tenants with automated policies can create a false sense of security if regular reviews and continuous improvement are not baked into the business process. MSPs must be vigilant: automation should enhance, not replace, strategic oversight and deeper vulnerability management.
Similarly, there’s always a danger of “dashboard fatigue”—the risk that security operations teams might become too reliant on predefined alerts and dashboards and miss more subtle or emergent behaviors. While ConnectWise’s design seeks to anchor best practices, human judgment and periodic manual assessments should remain part of any serious managed security offering.

The ConnectWise Asio™ Platform: The Bigger Picture​

SaaS Security doesn’t exist in a vacuum; it’s an important new element of the larger ConnectWise Asio platform, a comprehensive suite offering PSA (Professional Services Automation), RMM (Remote Monitoring and Management), cybersecurity, and data protection in a tightly integrated stack powered by AI-backed automation. For MSPs who already leverage other ConnectWise solutions, the addition of SaaS Security unlocks further synergies and simplification, reducing vendor fatigue and the operational “swivel chair” effect that comes from juggling multiple, unintegrated toolsets.
This broader ecosystem approach matters. SMB clients increasingly expect their IT partners to deliver holistic, future-ready solutions. As workloads and business-critical applications migrate to the cloud, providers who can orchestrate uptime, security, and compliance across platforms are poised to command a premium, deepen client relationships, and insulate themselves from niche competitors.

SMB Cybersecurity: Real-World Pressures and Evolving Needs​

The market context influencing ConnectWise’s SaaS Security launch is impossible to ignore. SMBs are simultaneously facing heightened threats—from phishing to ransomware attacks targeting Microsoft 365 tenants—and sharp resource constraints. Regulatory environments are toughening. Insurance requirements are only getting more exacting. Yet, it remains uncommon for typical SMBs to have more than a basic grasp of what “good security” even looks like in the cloud SaaS context.
That’s why solutions like this don’t just need compelling features—they need to empower MSPs to bridge the knowledge gap. The emphasis on clear, automated, business-friendly reporting is not a mere afterthought; it’s a strategic necessity, helping SMB leaders buy into, understand, and ultimately sustain necessary security investments.
For many, the tipping point is not whether an attack will be attempted, but whether it will succeed and how long the business can withstand the aftermath. The 78% of leaders fearing ruin from just one successful attack is a statistic that should drive action—not just from MSPs, but also from their clients, regulators, and technology partners.

A New Blueprint for Growth and Risk Reduction​

For all its potential, ConnectWise SaaS Security is not a panacea. The security voyage for MSPs and SMBs alike is ongoing—a constant cycle of risk assessment, technical hardening, and strategic foresight. But by distilling the complexity of Microsoft 365 security into a manageable, monitorable, and monetizable discipline, ConnectWise is carving out a credible leadership role in an industry desperate for precisely this kind of clarity.
Critical observers might note that as platforms become more powerful, the risks of “one-stop-shop” vendor lock-in can rise. However, ConnectWise’s open ecosystem approach, scalable integrations, and track record of partner focus mitigate some of these concerns—though ongoing scrutiny and flexibility will remain essential.

Looking Ahead: The Future for MSPs and Cloud Security​

ConnectWise’s unveiling of SaaS Security reflects and accelerates a key inflection in the IT services industry: the mainstreaming of managed, automated security for the cloud-powered workplace. As attack methods evolve and regulatory pressures mount, the old MSP playbook—delivering piecemeal security, or only responding when a client is in crisis—is no longer fit for purpose.
What emerges instead is a new model—one defined by multi-tenant automation, relentless data-driven improvement, embedded reporting, and proactive customer communication. In this world, the value of an MSP is not just their technical skill, but their ability to inspire confidence, articulate value, and deliver both assurance and savings, backed by a narrative of continuous protection and operational excellence.
ConnectWise’s new platform is both a symptom and a driver of these trends. It does not guarantee immunity from every cyber threat, but it does give MSPs and their clients a powerful new toolkit to wrestle back control, reclaim operational simplicity, and place security at the core of every business conversation.
For any MSP charting a path forward in an uncertain threat landscape—and for any SMB looking for a partner truly equipped for the rigors of Microsoft 365 security—ConnectWise SaaS Security merits close attention. As the battle for the digital safety and prosperity of SMBs intensifies, the winners will be those who recognize that in cybersecurity, as in business itself, clarity, automation, and trust are the most valuable currencies of all.

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Source: www.manilatimes.net ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

The Rising Tide of SaaS Security: ConnectWise Empowers MSPs with Purpose-Built Microsoft 365 Management​

The era of unmanaged cloud risk is rapidly giving way to an automated, intelligent, and highly scalable future—and ConnectWise is seeking to put managed service providers (MSPs) at the center of this new paradigm. With the public release of ConnectWise SaaS Security, a solution purpose-built for MSPs to administer and commercialize Microsoft 365 cloud security services, the company has signaled not only an evolution of its portfolio but a pivotal shift in how cloud security is delivered to small and midsized businesses (SMBs).

Digital Dependency and a Widening Security Gap​

It’s an uncomfortable reality: The migration to cloud-based productivity suites like Microsoft 365 has made SMBs more agile, but also more attractive targets. ConnectWise’s own research confirms that 78% of SMBs fear a cyberattack could cripple, or even shutter, their business. Despite this anxiety—and the clear dependency on MSPs for cloud expertise—less than a third of MSPs currently deliver managed security services specifically designed for Microsoft 365.
This gap is no trivial oversight; Microsoft 365 is a treasure trove of business-critical data, and its flexible, user-driven features often present security blind spots. For MSPs, the opportunity is clear, but so too is the responsibility.

ConnectWise SaaS Security: A Blueprint for Automated Protection​

The launch of ConnectWise SaaS Security addresses this exact shortfall. With an industry-focused blueprint and feature set, the platform consolidates, automates, and enhances the security responsibilities that MSPs traditionally shoulder piecemeal.

Single-Pane Visibility and Automation​

Perhaps the most transformative feature is its “single-pane” approach to security visibility across all Microsoft tenants. By automating the collection and assessment of security data, ConnectWise removes the manual, error-prone tasks that have historically plagued MSP operations—and that often lead to missed threats.
This ability to centralize and streamline insight is more than a convenience; it fundamentally shifts the economics of managed security. Efficiency is a margin generator, and ConnectWise bets that empowering MSPs to “do more with less” will make security services more accessible and scalable—even for MSPs managing dozens or hundreds of SMB clients.

Core Functionalities: Security Manager and Security Navigator​

At its core, ConnectWise SaaS Security is split into two major components: Security Manager and Security Navigator.

Security Manager​

Security Manager is the platform’s technical workhorse. Powered by the Microsoft Graph API and other inputs, it gives MSPs the tools to quickly surface and mitigate threats, conduct audits for vulnerabilities, and drive automated remediation. The platform is designed from the ground up for compliance, scaling with the MSP’s client list rather than against it. Perhaps most critically, the no-code customization layer allows for rapid adaptation—the kind of agility that defends against a continuously evolving threat landscape.

Security Navigator​

Where Security Manager builds the technical foundation, Security Navigator offers a communication and engagement layer. Through ready-made reports and dashboards, MSPs can elevate the security discussion with SMB clients. Compliance benchmarking, security scoring, and automated reporting aren’t merely “nice to haves”: they provide the recurring, value-driven touchpoints that transform security from a hidden cost into an ongoing business relationship.

First Impressions: The MSP Experience​

While product launches are commonly accompanied by effusive partner testimonials, the testimony provided by Shane Monty, cloud solutions architect at Present, is notable for its pragmatic assessment: the deployment of ConnectWise SaaS Security was promised as seamless, and delivered in minutes. The ease of rollout—coupled with expanded validation and reporting capabilities—suggests ConnectWise isn’t merely iterating on existing tools, but rethinking operational UX from the ground up.
The impact? Security posture validation, reporting, and workflow are consolidated in a single platform, enabling operations teams to manage more clients with existing resources. Few promises resonate more deeply with cash- and time-pressed MSPs.

Market Context: Security Services, Recurring Revenue, and SMB Health​

The fierce demand for Microsoft 365 security services is not likely to abate. As businesses migrate further into cloud environments, attackers are following, developing increasingly sophisticated methods to infiltrate widely used platforms. MSPs who step into this breach—offering proactive monitoring, compliance escalation, and actionable reporting—not only fulfill a clear customer need but tap into a lucrative recurring-revenue stream.
ConnectWise understands this fundamental MSP truth: recurring engagement, grounded in data and regulatory need, is the holy grail of modern IT services. Automated reporting, customer-facing dashboards, and compliance support aren’t just features—they are the linguistic currency of business retention.

Risk Reduction, Competitive Differentiation, and the Compliance Imperative​

The real genius of ConnectWise SaaS Security, and its likely market impact, may be found in three interlocking benefits:

• Reduced Human Error: By automating the ingestion and analysis of security signals (rather than relying on manual aggregation), the platform slashes the probability of overlooked incidents or slow remediation.
• Competitive Differentiation for MSPs: With a comprehensive, easy-to-demonstrate security solution, MSPs can more persuasively pitch their services to prospects—and upsell additional security-centric solutions to existing customers.
• The Compliance Multiplier: Regulatory complexity is only increasing, and many SMBs now find themselves in scope for frameworks they never anticipated (GDPR, CCPA, NIST, and more). ConnectWise SaaS Security’s compliance-centric automation and reporting enables MSPs to assure clients of ongoing alignment—turning a pain point into a value prop.

Technological Underpinnings: The Power of Integration and No-Code Adaptation​

Microsoft Graph API is central to ConnectWise’s approach, opening rich telemetry across Exchange, Teams, SharePoint, and more. Such deep integration means MSPs get a holistic view into the Microsoft 365 ecosystem—that coveted “single pane of glass” that has eluded so many security vendors.
But it is perhaps the no-code workflow customization that will have the most significant long-term impact. The capacity to tailor alerts, remediation playbooks, and reporting cadence without writing a single line of code democratizes advanced security automation. Smaller MSPs—often resource-constrained—can now deliver sophisticated protection and reporting once reserved for far larger firms.

A New Model for Engagement: The Business Case for SaaS Security​

As the lines between IT operations and security continue to blur, there is growing pressure on MSPs to deliver “built-in” rather than “bolted-on” protections. ConnectWise SaaS Security provides a blueprint not just for how security can be delivered, but also for how it can be explained, packaged, and sold.
The recurring nature of automated reporting, engagement dashboards, and demonstrable ROI means MSPs can sustain regular, value-driven client conversations—crucial for both retention and expansion. ConnectWise isn’t just offering a set of security tools; it is laying the foundation for deeper, more strategic partnerships between MSPs and their SMB clients.

Addressing the Realities of SMB Fear, Resource Gaps, and Board-Level Scrutiny​

The research that 78% of SMBs fear a crippling cyberattack is telling—a sign not merely of technical vulnerability but of real, existential worry within the business community. For many SMB owners, cybersecurity remains a murky, intimidating world. MSPs are therefore not just selling security—they are selling peace of mind.
But that peace of mind is constantly under threat from skill shortages, alert fatigue, and the sheer pace of change in cloud services. By automating routine assessments, surfacing actionable risks, and facilitating compliance, ConnectWise SaaS Security enables resource-limited MSP teams to “punch above their weight.”
Moreover, as cybersecurity risks increasingly become topics at the boardroom level, the capacity for MSPs to provide clean, comprehensible, and regular reports isn’t just desirable—it’s rapidly becoming mandatory. The dashboards and benchmarking embedded into ConnectWise SaaS Security directly address this emerging business reality.

Caveats and Cautions: Reliance, Integration Risk, and the Evolving Threat Landscape​

It is tempting, in the face of such a robust solution, to imagine that deploying SaaS Security is the endgame for Microsoft 365 defense. Yet, as with all security products, there are important caveats for MSPs and SMBs alike:

• Platform Lock-In: While extensive integration and automation drive efficiency, MSPs must be wary of becoming overly dependent on a single vendor’s ecosystem. Diversification, where feasible, is key to long-term resilience.
• Integration Complexity: No-code does not mean no oversight. Poorly configured automation, or misunderstood security triggers, can lead to missed alerts or compliance gaps. Diligent initial setup and continual review remain critical.
• Adaptive Threats: Cybersecurity remains an arms race. Tools must constantly evolve, and MSPs will need to ensure that ConnectWise SaaS Security keeps pace with attackers’ latest techniques. No tool is a silver bullet, and the best security posture combines automated defense with regular human-led assessment.

Market Positioning: ConnectWise and the Broader MSP Ecosystem​

Over its decades-long journey, ConnectWise has often led by nurturing a thriving MSP community—providing open ecosystems, integrations, and rich educational content. SaaS Security reflects that same philosophy. By positioning the product not just as a tool, but as a partner in business growth, ConnectWise differentiates itself from competitors who remain narrowly focused on technical features alone.
Moreover, the open approach—from PSA and RMM integration to support for custom workflows—makes the platform suitable for both small, hyper-specialized MSPs and large, diversified managed services organizations.

Real-World Usage: What Does the Day-to-Day Look Like?​

Picture an MSP operations team, previously navigating separate consoles for tenant management, security auditing, and compliance reporting. With ConnectWise SaaS Security, these teams can shift to a single dashboard, where security events, exposures, and compliance gaps are highlighted and prioritized automatically. Remediation triggers are no longer the domain of infrequent manual interventions but are programmed to occur with speed and consistency.
On the client side, SMB owners receive regular, branded reports demonstrating not just incident response, but proactive threat hunting and compliance posture. Instead of opaque, jargon-heavy summaries, SMB leaders are empowered with clear, benchmarking insights—building confidence and justifying ongoing investment in managed services.

Future Directions: AI, Expansion, and Industry Implications​

It is clear that ConnectWise SaaS Security is not a static product but a living platform, set to evolve in both capability and scope. The next logical step—already hinted at in ConnectWise’s broader Asio™ platform vision—is deeper AI-backed threat detection, predictive alerting, and smarter automation. As MSPs scale, AI assistance will likely move from “bonus feature” to “core requirement,” shifting the conversation once again.
Beyond Microsoft 365, the template ConnectWise has set may well expand to other SaaS ecosystems—Google Workspace, Salesforce, or industry-specific solutions. In a world where businesses string together dozens of cloud apps, unified, automated security management will no longer be a “nice to have,” but an industry standard.
For the MSP sector as a whole, ConnectWise’s entrance into SaaS security management validates the growing complexity of client needs—and the non-negotiable nature of automation, integration, and demonstrable value.

Conclusion: Setting a New Standard in Cloud Security Delivery​

ConnectWise SaaS Security arrives at a critical juncture for MSPs and SMBs alike. The challenges are real: resource constraints, growing compliance expectations, and relentlessly innovative attackers. Yet, the opportunity—streamlined operations, recurring revenue, and elevated client trust—is immense.
ConnectWise’s focus on automation, no-code orchestration, and value-driven engagement represents not merely an incremental product release but a vision for the future of managed security. As businesses large and small accelerate deeper into the cloud, MSPs equipped with scalable, communicative, and intelligent security platforms will be best positioned to thrive—and to guide clients safely through an increasingly perilous digital landscape.
Those who ignore the SaaS security opportunity risk not only competitive irrelevance, but the very real possibility of delivering incomplete protection in a world where partial security is no security at all. For MSPs seeking to grow alongside their clients—not just keeping the lights on, but safeguarding the digital future—ConnectWise SaaS Security is a blueprint well worth examining closely.

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Source: www.globenewswire.com ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security

Microsoft 365 security has transformed from an added value to a critical service. For managed service providers (MSPs) facing mounting demand from small and medium-sized business (SMB) customers, ConnectWise’s new SaaS Security solution enters the market promising a streamlined, comprehensive, and scalable answer. Beneath the announcement’s surface-level claims, however, lies a deeper narrative on the evolving MSP business, the challenges of SaaS security delivery, and the profound opportunities and responsibilities that come with automation and platformization. This feature cuts through both the excitement and the risks to offer a clear-eyed view of ConnectWise SaaS Security’s potential impact.

The Escalating Imperative for Microsoft 365 Security in SMBs​

SMBs have embraced Microsoft 365 as their digital backbone, attracted by its collaboration powers and relative ease of onboarding. Yet, every adoption opens up a new attack surface. The ConnectWise State of SMB Cybersecurity report highlights an unsettling statistic: 78% of SMBs worry that a significant cyberattack could end their business. For financially lean organizations, the stakes are existential, and reliance on their MSP partners to secure Microsoft 365 is only deepening.
Yet, a gap signals opportunity: industry research reveals only about a third of MSPs consistently offer security services tailored to Microsoft 365 customers. Enter ConnectWise SaaS Security: a solution designed to close the distance between risk and response, helping MSPs efficiently manage growing customer portfolios without a commensurate increase in staffing or effort.

One Pane, Many Windows: Single-Console Management for Complexity​

Historically, security monitoring in Microsoft 365 environments has been split across tenants, interfaces, and point tools. This segmentation created silos of intelligence, inefficiencies, and inconsistent coverage. ConnectWise SaaS Security’s promise is straightforward but game-changing: a single pane of glass that delivers complete security visibility, reporting, and remediation for all client Microsoft tenants.
This unification is not merely cosmetic. Bringing security event monitoring, alerting, and remediation under a single roof eliminates the manual gathering of data points from disparate sources—a process formerly prone to human error and time delays. For the MSP, it means faster incident response, a reduction in labor-intensive administration, and an operational model that supports scaling as client counts grow. For SMBs trusting MSPs to protect their business, it means less risk of falling through the cracks.

Blueprint for Efficient Security Engagement: Automation Leads the Way​

As cyberthreats grow in sophistication and volume, MSPs must respond with speed and clarity. Key to ConnectWise SaaS Security’s pitch is extensive automation—particularly relevant for MSPs struggling with skilled labor shortages and overloaded security teams.
The solution natively automates not just alerting but also remediation of security events. When a threat is detected—be it suspicious login, phishing attempts, or configuration drift—ConnectWise’s playbooks allow for immediately orchestrated, rules-based responses. These might range from forced password resets to disabling compromised accounts or enforcing tighter compliance parameters. By embracing automation, MSPs can guarantee clients timely, repeatable action; the potential for error or oversight is dramatically curtailed.
Automated reporting rounds out this engagement. With pre-built, customizable dashboards and benchmark-based scoring, MSPs can deliver consistent, demonstrable value to SMB clients—keeping security front-of-mind and business relationships sticky.

No-Code Customization: Power Without the Programming Burden​

Many MSPs manage complex client environments but lack deep in-house development resources. Recognizing this, ConnectWise SaaS Security eschews code-based scripting for process automation, instead providing configurable, no-code workflows. Users can tailor playbooks and response mechanisms to evolving client requirements—whether driven by industry regulation, internal policy, or specific threat intelligence.
The no-code approach not only broadens access to advanced security management it also accelerates deployment. As Shane Monty, Cloud Solutions Architect at Present, noted, “It took less than 10 minutes to roll it out to all my clients using the new Partner Center Integration.” This rapid adoption is vital in today’s fast-paced threat environment, where every unpatched hour invites additional risk.

Security Navigator: Translating Data into Business Value​

Complexity is the enemy of good communication between MSPs and their clients. Security Navigator, a core pillar of ConnectWise SaaS Security, addresses this by providing ready-to-use reports, compliance dashboards, and risk benchmarking tools.
MSPs can showcase the evolving security posture of each client, making protection tangible and relatable, rather than abstract. This transparency can bolster trust, prompt proactive engagement on gaps, and justify ongoing investment in security services—turning what’s often seen as an IT cost into a foundation for business resilience.
Automated customer engagement, fueled by recurring, evidence-based reporting, also supports the MSP’s business model, promoting subscription renewals, upselling of additional services, and expansion of share-of-wallet within their SMB base.

Plug-and-Play Integration: Actualizing Operational Efficiency​

The practical benefits of a single-console solution extend beyond workflow; Partner Center Integration enables true plug-and-play deployment across multiple client tenants. Operationally, this means MSPs can onboard dozens or hundreds of new clients to the security platform in minutes rather than days.
Internal security and ops teams gain a real-time, holistic view of every client environment—no more shuffling between Microsoft dashboards, CSV exports, and bolt-on security point solutions. The upshot is a leaner, more responsive operation, allowing MSPs to manage volumes previously impossible without proportional increases in headcount or overtime.

From Feature to Business Differentiator​

Traditionally, the delivery of Microsoft 365 security services was considered secondary—a bolt-on to general IT management or RMM (Remote Monitoring and Management) offerings. Those days are over. The volume and impact of SaaS-targeted attacks mean that Microsoft 365 security is now a primary line of business for MSPs.
ConnectWise SaaS Security is positioned as a revenue generator, not just an operational expense. The repeatable nature of managed security services, underpinned by automation and robust reporting, supports recurring revenue streams. Just as importantly, the platform empowers MSPs to evolve from behind-the-scenes troubleshooters to proactive risk management partners.

The Power (and Risks) of AI-Backed Automation​

ConnectWise’s ambition is baked into its Asio™ platform: AI-backed automation at a massive scale. Applied to SaaS Security, this means leveraging artificial intelligence to surface hidden threats, guide remediation, and spot anomalous behaviors across entire portfolios.
For SMB customers, this translates to early detection of sophisticated attacks—phishing with novel lures, lateral movement, or credential abuse that might otherwise evade traditional alerting. For MSPs, AI can help prioritize signals amidst the noise, enabling better resource allocation.
But automation at this scale also creates new questions. Automated playbooks must be meticulously tested; a misfire could accidentally lock out legitimate users or expose sensitive business workflows to disruption. AI-driven recommendations should augment, not replace, human expertise. Over-reliance, or lack of transparency in AI decisions, can undermine trust if not counterbalanced with clear, auditable actions.

Compliance and Benchmarking: Addressing Regulatory and Trust Pressures​

SMBs increasingly face regulatory scrutiny—be it under GDPR, CCPA, or industry-specific mandates. ConnectWise SaaS Security addresses this head-on with compliance-focused dashboards and benchmarking. MSPs can more easily demonstrate, document, and keep up with required controls, streamlining client audits and reducing liability risk.
Moreover, security score benchmarking against peer organizations arms both MSPs and customers with context: is their security practice keeping pace with evolving standards, or lagging behind?

Monetization Blueprint: Solving for Growth, Not Just Survival​

Too often, security investments are viewed as cost centers. ConnectWise SaaS Security challenges this narrative by turning security management into a vehicle for growth. With its efficient scaling, rapid onboarding, and proactive engagement mechanisms, the platform allows MSPs to expand customer bases and manage more tenants without overextending their personnel.
The practicalities—like being able to validate and report on all client security postures in minutes—allow MSPs to confidently market bundles, sell higher-value managed security packages, and proactively expand into compliance consulting.

A New Standard for MSP Security Management?​

ConnectWise’s sweep of features—single-console visibility, automation, no-code custom workflows, and ready-to-use compliance reporting—suggest a raising of the bar for what constitutes “managed SaaS security” for Microsoft 365 environments. Simplicity is not just a design philosophy, but an operational imperative.
With the average SMB now facing threats that were once the preserve of enterprise, the expectation that MSPs deliver cloud security as a core utility will only get louder. Those MSPs stuck relying on manual methods or cobbled-together toolchains risk being left behind as both customers and attackers increase in sophistication.

Hidden Challenges and Watchpoints​

Yet, ConnectWise SaaS Security’s promise does not come without risks or areas requiring vigilance. Platform complexity, while abstracted from daily use, still exists beneath the hood. Initial setup must be executed with precision, particularly where automated remediation rules can impact mission-critical workflows. The diversity of Microsoft 365 client environments—each with unique user policies, authentication schemes, and integration points—demands careful planning.
Another watchpoint: the danger of “one-size-fits-all” security. No-code customization is powerful, but only if MSPs take the time to adapt playbooks and responses to individual client needs. Over-reliance on out-of-the-box templates may leave unique attack vectors unaddressed.
With so much power consolidated into a single console, access control becomes critical. A compromise or privilege escalation within the SaaS Security platform itself could have wide-ranging impact. MSPs must ensure their own internal operational security is ironclad.

Customer Trust: The Eternal Differentiator​

Ultimately, technology is only as effective as the trust it engenders. The most comprehensive dashboards and playbooks are meaningless in a client’s eyes unless regularly communicated, contextualized, and improved upon. ConnectWise SaaS Security arms MSPs with the data and automation necessary not just for defense, but for education and partnership with end-clients.
It also enables greater transparency: real-time reporting on vulnerabilities, remediated incidents, and compliance status. This openness is essential to demystify cybersecurity, bring SMB decision-makers into the conversation, and turn what’s often seen as a cost (“just protect me”) into a value-builder (“help me grow securely”).

The Road Ahead​

With its launch, ConnectWise SaaS Security positions itself not merely as a tool, but as a new standard in Microsoft 365 security management for MSPs. The fact that a platform can be rolled out to all clients in under ten minutes is less a technical marvel than a clarion call to MSPs everywhere: efficiency and effectiveness are non-negotiable in today’s cloud-centric, threat-rich world.
However, success will hinge not just on new features but on ongoing partnership—between ConnectWise and the MSP community, between MSPs and their customers, and between technology and the ever-adapting threat landscape. For MSPs who seize the challenge, the reward is two-fold: they become indispensable partners to SMBs, and unlock the power to scale their businesses confidently and profitably in a market where cyber risk and opportunity both run high.

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Source: www.industryanalysts.com ConnectWise Unveils SaaS Security, Empowering MSPs to More Easily Deliver, Manage, and Monetize Cloud Security