In my experience, HP has more problems with W10 updates than just about any of the other brands, such as Dell, Acer/Gateway, Samsung.
Also, generally speaking hardware can often fail or partially fail on computers that old! Example is the hard drive, which is only designed in modern computers to last for only 2 years!
If you are the original owner of that HP computer and you've never replaced the hard drive or paid someone to do so, there's a very high probability that's it's failing or completely failed. Take a look here to test your hard drive:
HARD DRIVE DIAGNOSTICS: Hard Drive Diagnostic Procedure If you wish to do more hardware testing, for example your RAM sticks, check here:
MEMORY DIAGNOSTICS: Memory Diagnostics Some Microsoft major updates, are more problematic than others but we have lots and lots of problems here with every major update since RTM. Generally speaking, if you have a well-maintained and good running computer, the Updates will go in with some coaxing, but will almost never go in automatically- a well documented fact on the Internet. For example, there are many new viruses which target W10 machines that go after breaking either your Windows Update (WU) feature from working, or will attempt to block your ability to upgrade a given machine to the newest W10 version, in this case, v1703, W10 CU. The 2 things I see most that keep machines from completing the W10 CU update are a failing or failed hard drive or virus/malware infection. In that regard, have you scanned for viruses, spyware viruses, and rootkits with your AV or MALWAREBYTES yet?
I will also mention, that it's well know that folks here including myself have been able to get some older HP's to work with various versions of W10, including RTM, and AU with pre-2013 HPs that show no support on their website.
I have one here that's built 2011-2012 on W7-era hardware, with a Vista OS originally. This machine updated to both RTM and AU. Have not gotten around to updating it to CU (v1703), but chances are it will go Ok since it's a solid machine.
Another thing you may not be aware of unless you've been doing a lot of reading on the various tech forums, is that in most cases, you will need to do a W10 Clean Install to get your CU update to go in. Regardless of what it did on your wife's computer, even though the same age, it could be a completely different hardware model (CPU, Chipset, BIOS, Video chip etc. etc.). Clean Installs are your best bet as our Admins will tell you along with anyone doing this for a living (Computer repair). Take a look here to get the free MCT tool download from Microsoft website:
Download Windows 10 Best of luck,
Let us know how you get on.
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