Desktop keeps freezing

Discussion in 'Windows 7 Installation' started by elakenn628, Oct 4, 2010.

  1. elakenn628

    elakenn628 New Member

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    Firstly let introduce myself my name is Elaine and I am 79 years old and have just started on computers.

    I was given my my laptopwhich is 2 years old, details are:-
    Satellite L450D-13X
    Part Number : PSLY5E-01Y01LEN.
    - AMD Sempronā„¢ Processor SI-42
    - DVD-RW SuperMulti drive (Double Layer)
    - 2048 MB DDR2 RAM (800MHz)
    - 39.6cm (15.6") TruBriteĀ® HD (1366 x 768) TFT High Brightness display with 16:9 aspect ratio

    and it had Windows XP on which I changed for Windows 7 by doing a clean install,by the way I was told how to do that and I downloaded the prog to see if any of the drivers needed updating but they were OK but now it keeps freezing and yesterday the longest was 1 hour 34 mins.
    Is there any way I can stop it happening.
    Help please
     
    #1 elakenn628, Oct 4, 2010
    Last edited: Oct 4, 2010
  2. TorrentG

    TorrentG Banned

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    Hello and welcome!

    We can have a look at the system. Please type msinfo32 in the start menu then press enter. On the screen that opens, use file | save to save the report. Zip the saved file and attach it to a post.
     
  3. elakenn628

    elakenn628 New Member

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    I have done that but I cant find how to send it as attachment.
     
  4. TorrentG

    TorrentG Banned

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    Cool, not a problem. When replying, click the button underneath to "Go Advanced". Then click on the paperclip above where you type to attach it.

    Or simply use the paperclip if it's already there above.
     
  5. elakenn628

    elakenn628 New Member

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    I hope you get this.
     

    Attached Files:

  6. TorrentG

    TorrentG Banned

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    Quite a messy situation. Let's get this under control.

    1) Download the AVG removal tool from here. Then boot to safe mode for it to remove AVG. Reboot to normal mode and install MSE to replace it.

    AV Uninstallers - Windows 7 Forums

    http://www.microsoft.com/security_essentials/

    2) Type mconfig in the start menu then press enter. Go to startup tab. Uncheck the box for each of these:

    Adobe Reader Speed Launcher
    StartCCC
    HWSetup
    TosReelTimeMonitor
    Toshiba TEMPRO
    Toshiba Registration
    All 3 entries for TOSHIBA Online Product Information
    KeNotify
    SVPWUTIL
    Exit Launcher S
    Quicken Scheduled Updates

    Hit ok to save and then reboot.

    -----------

    If you follow this all well, it should definitely take care of things. If you need further help, please post a new msinfo32 report after doing the above.

    Good luck and enjoy.
     
  7. elakenn628

    elakenn628 New Member

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    Thanks for the infomation, I will deal with it after I have had a rest, Docs orders.
    will let you know
     
  8. elakenn628

    elakenn628 New Member

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    View attachment info32.nfo I have reformated the hard disk and reinstalled the software and have attached the msinfo32 for you.
     

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