Windows 7 Don't know where to go here

[Williams1992]

I have a toshiba satellite with windows 7 64-bit installed. It been giving me problems when opening iTunes or explorer saying its unexpectedly stopped working. I would like to just reinstall windows, I've done it before for a similar issue but don't remember what I did. I've tried different things I've found on google but I don't get the same screens as what's described. Can someone Walk me through this to get this figured out?

 

[Jimbo22]

Here you go...try this

https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?soid=2737864&pf=true