Explorer keeps crashing

Discussion in 'Windows 10 Help and Support' started by Steve Kennedy, Aug 1, 2015.

  1. Steve Kennedy

    Steve Kennedy New Member

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    Just installed Win 10, and it seemed to install ok. But I can't tell for sure becaus pe Explorer keeps crashing ever 1 second or so, then restarts. If I go to Task Manager, I see explorer go down and come back up, and windows problem reporting come up and go down. Because it happens every 1 second, I can't do anything on the computer before it goes down, blank screen, come back, then go back down. HELP. I'M BEING HELD HOSTAGE BY EXPLORER.......
     
  2. Josephur

    Josephur Windows Forum Admin
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    Can you get to the Event Viewer and see if anything is logged along with the crash?
     
  3. Steve Kennedy

    Steve Kennedy New Member

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    Sorry, no I can't.... The only thing I'm able to do is ctrl-alt-del and get to the sign off, task manager screen.
     
  4. Josephur

    Josephur Windows Forum Admin
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    Go to task manager, use it to launch "eventvwr" from the file, run new task option.
     
  5. Steve Kennedy

    Steve Kennedy New Member

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    Ok, I see several log items.. There are several information items and several errors for explorer. Exception code is 0xc06d007e. Faulting module path is C:\WINDOWS\system32\KERNALBASE.dll. What else ?

    Sk
     

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