Fix Windows Hello Issues on Windows 11: External Device Access

For many Windows 11 users, signing into your PC can be as simple as looking at your camera or tapping your finger on a sleek scanner - thanks to Windows Hello. This game-changing feature allows biometric access, freeing users from remembering and typing passwords. However, recent updates have introduced a hiccup: new Windows 11 PCs may block external Windows Hello devices by default. Let’s delve into how you can regain that seamless access and understand the tech behind it.

What is Windows Hello and Why Does It Matter?​

Windows Hello is Microsoft’s flagship security feature, supporting biometric authentication through facial recognition or fingerprint scanning. Most premium laptops come equipped with this technology; however, desktop users often have to invest in external hardware like USB fingerprint readers or IR-capable webcams. The convenience is undeniable - but only if it works smoothly.
Unfortunately, many users plugging in their external Windows Hello devices have found themselves greeted by an ominous message: “No compatible hardware available.” So, what's going on?

Enhanced Sign-in Security: The Culprit​

The introduction of Windows 11 version 24H2 has brought a significant security update known as Enhanced sign-in security. This feature operates using Virtualization-Based Security (VBS), which ensures that the hardware used for Windows Hello must be trusted by the PC itself. In simple terms, external devices might be rendered useless under this new security layer because they aren't recognized as trusted hardware.

Disabling Enhanced Sign-in Security​

If you're having trouble with your external Windows Hello hardware, the first step is to disable this enhanced security feature. Here’s how:

1. Open the Settings App:
   • Go to the Start Menu.
   • Click on Settings (the gear icon).
2. Navigate to Accounts:
   • In the left sidebar, select Accounts.
   • Click on Sign-in options.
3. Adjust Additional Settings:
   • Look for the section titled Additional settings.
   • Toggle the Sign in with an external camera or fingerprint reader option to On.
4. Restart Your PC:
   • Confirm the prompt to restart immediately or delay if you need to save your work.

With that done, you should now be able to set up Windows Hello with your external device upon logging back in.

Setting Up Windows Hello Again​

Once the enhanced security feature is disabled, you can easily set up Windows Hello using your external device:

1. Return to Settings:
   • Go back to the Accounts section and select Sign-in options.
2. Choose Your Device Type:
   • Depending on your device, click on either Facial recognition or Fingerprint recognition.
3. Follow the Setup Prompts:
   • Complete the setup by registering your face or fingerprint. A PIN will also need to be created for fallback access.

And voilà! You have successfully set up Windows Hello with your external device.

Devices That Support Windows Hello​

Thinking about investing in an external device? Here are some popular options:

• Kensington VeriMark USB Fingerprint Key: A compact USB device that allows you to tap your fingerprint for quick logins. Priced around $19.
• Logitech Brio 4K Webcam: This high-end webcam not only offers stunning video quality but also boasts built-in IR support for facial recognition, typically cost around $200.

Investing in a compatible device ensures you not only secure your PC but also speed up your login process.

Conclusion​

While the new security features in Windows 11 offer improved protection, they can create roadblocks for external device users. However, by following the outlined steps, you can easily configure your PC to accept external Windows Hello hardware. Remember, Windows Hello is one of those nifty features designed to make your life easier - and with a few tweaks, it's right back at your fingertips.
Now, let’s hear from you! Are you facing challenges in using Windows Hello with external hardware? What solutions have worked for you? Join the conversation below!
Source: XDA Having trouble with external Windows Hello hardware? Here's what you need to do