Getting random BSOD it started on march 10, 2014

#1
Hello,

I saw the youtube video on how to submit a ticket and dump file for review. I tried to install windbg but it failed every time. Could someone take a look at these dump files and tell me what is causing the crashes? I was basically surfing the web, then suddenly a BSOD happens.

Here are the dates of my dump files.

03/10/2014 09:18 PM 281,720 031014-10873-01.dmp
04/03/2014 09:29 PM 281,720 040314-10920-01.dmp
06/28/2014 12:50 AM 281,720 062814-12324-01.dmp
07/04/2014 01:47 AM 516,128 070414-12074-01.dmp
07/10/2014 07:45 PM 281,720 071014-12495-01.dmp

I've attached a zip file with RamMon and CPU-Z screen shots and all dump files.

Best regards,

Peter
 


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Last edited:
#2
I've uploaded RamMon, CPU-Z screenshots, and collected all require date from W7F collection data tool.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
Hi,
most of your dump files point to the gpu driver as the probable cause and indeed the above Bugcheck is only for AMD/ATI cards and can mean either your PSU isn't powerful enough or there's an issue with the card itself. Can you post the make and model of your PSU please.

AppleCharger.sys Mon Oct 28 01:59:21 2013: GIGABYTE On/Off Charge driver. May cause BSOD on Win7/8 systems - uninstall to test

atikmdag.sys Fri Apr 18 03:13:16 2014: Uninstall your driver using this app which will also remove anything left behind by previous installs:
http://www.wagnardmobile.com/DDU/
Install the latest version:
http://support.amd.com/en-us

avgdiska.sys Tue Jun 17 15:06:19 2014: AVG AV known on occasion to cause issues please remove for the interim and install MSE:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Your Intel drivers can be updated via the driver utility:
https://downloadcenter.intel.com/default.aspx

RTKVHD64.sys Tue Oct 29 10:18:58 2013: Realtek Hi-Def driver please update:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Post any new dump files
 


#4
I am using Corsair 750 XT PSU. I will try your suggestions this evening.

Thank you for your assistance!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#5
Well you should be fine PSU wise.. I'll await your next post and see if anything has improved.
 


#6
Removed -> GIGABYTE On/Off Charge driver
Used -> http://www.wagnardmobile.com/DDU/ to uninstall graphic driver
Downloaded 14.4 AMD driver for my Sapphire 290 Vapor-X card. Did custom install and skipped AMD Gaming Evolved app powered by Raptr.
Removed AVG PC Tuning program, but left AVG Anti Virus.

Will wait and see if problem comes back. Didn't touch Intel drivers or Realtek Audio driver. I almost always get my drivers from Gigabyte.

If the next BSOD shows it is AVG related then I will remove it and use Kaspersky.

Thanks for all your help!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#7
Gigabyte does have later versions of those drivers so you may want to update. The hi def driver is really old.
 


#8
I've updated all my drivers from Gigabyte. I am uploading my latest driver list file. I've installed a couple extra utilities. I am using a tool called windiff (compare it), to see the difference between my first driver list file and my latest driver list file.

Lets see if the BSOD comes back!

Thank you.
 


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