Green, blue,red screen

#1
Has anybody encountered after upgrading to windows 8 pro the red, green, blue screen? I get this, however if I let the computer set for awhile it stops and I can touch the mouse and windows 8 appears. Any help would be great. By the way new to this forum. Thanks
 


kemical

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#2
Hi,

do you mean the screens shown when starting the os for the first time? You don't seen those again once you've gone through the Personalise section. I don't know if you've rebooted since installing but you'll soon see they're not around..
 


#3
No every time it reboots the screens are there. It alternates from red green blue etc and keeps repeating that. You can here that windows has loaded in the background. I have worked with DELL hours and hours on this and no fix. Frustrated so wenr back to windows 7. Thanks for your response.
 


kemical

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Microsoft MVP
#4
Hi,
without more information i cannot offer any more advice. If you would like to pursue this further then I'd be only too happy to help. Can you list your machine, model and manufacturer thanks.
 


#5
Dell inspiron 2320 touch screen
 


#7
I checked your manufacturer support page and there is a bios update. Is your system running the latest bios? Here's the link along with drivers for win 8 64bit:

Drivers & Downloads | Dell United States
I have found out what the problem is. The graphics card is not compatable with window8 and there is not a updated driver.
 


#9
Thanks, I tried that one and it said it was not compatible with my graphics card.
I can us windows 8 but if I restart it goes to those lovely screens, and after my computer goes into sleep mode or hibernation all I have to do is move the mouse and there the screen is for windows 8. I can do whatever I want in it, just don't restart. Maybe eventually they will find a fix. Thanks so much.
 


kemical

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#10
Hi,

I notice you said that you upgraded to windows 8. If this is the case then personally I'd perform a clean or custom install. That driver is definitely for your card and your machine plus it's on the manufacturers page. I doubt very much that there is an incompatibility issue here. Upgrades are not the best way to move over to a new os. Old files can be left behind leading to corruption and it's always better to perform a clean install.
 


#11
Hi Kemical,
I at first just did the upgrade. Then since it wasn't working I got in contact with microsoft and they tried all kinds of things an then finally walked me through how to make a media disc, so this last time when I did the install I did it from the disc and followed all the instructions I was given from microsoft. Doesn't mean I did everything right. As I said before the only time I get the roatating screens is if I turn off the computer or it restarts, then after is goes to sleep mode, or I should say when the on off button turns orange all I have to do is move the mouse and windows 8 is there and everything works fine with no problems, so would this issue be the graphics card? Thanks
 


#12
Driver error.jpg This is the error I get via the dell website. Also on the nvidia site. Hope it loaded correctly
M
 


kemical

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Staff member
Premium Supporter
Microsoft MVP
#13
Hmm... let me do a bit of research regarding your system and i'll get back to you ok? TBO I would have that your system would have been perfect for windows 8 especially as your manufacturers web page carries the drivers.
 


#14
Not sure you can see this but this is the screens in action. Hope I am not being a pain.
Thanks so much for any help you can give me. M
 


Last edited by a moderator:
#16
Kemical, thank you so much I got it fixed yes I am sooooooooooooooooooo excited.
 


kemical

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Microsoft MVP
#17
Hey that's great! A friend of mine actually found the post as we were both trawling the net for answers (Thanks Jim). Thank you for updating your thread.
 


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