Green, blue,red screen

Discussion in 'Windows 8 Installation' started by mmcclark, Dec 28, 2012.

  1. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Has anybody encountered after upgrading to windows 8 pro the red, green, blue screen? I get this, however if I let the computer set for awhile it stops and I can touch the mouse and windows 8 appears. Any help would be great. By the way new to this forum. Thanks
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hi,

    do you mean the screens shown when starting the os for the first time? You don't seen those again once you've gone through the Personalise section. I don't know if you've rebooted since installing but you'll soon see they're not around..
     
  3. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    No every time it reboots the screens are there. It alternates from red green blue etc and keeps repeating that. You can here that windows has loaded in the background. I have worked with DELL hours and hours on this and no fix. Frustrated so wenr back to windows 7. Thanks for your response.
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hi,
    without more information i cannot offer any more advice. If you would like to pursue this further then I'd be only too happy to help. Can you list your machine, model and manufacturer thanks.
     
  5. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Dell inspiron 2320 touch screen
     
  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
  7. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    I have found out what the problem is. The graphics card is not compatable with window8 and there is not a updated driver.
     
  8. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
  9. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Thanks, I tried that one and it said it was not compatible with my graphics card.
    I can us windows 8 but if I restart it goes to those lovely screens, and after my computer goes into sleep mode or hibernation all I have to do is move the mouse and there the screen is for windows 8. I can do whatever I want in it, just don't restart. Maybe eventually they will find a fix. Thanks so much.
     
  10. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hi,

    I notice you said that you upgraded to windows 8. If this is the case then personally I'd perform a clean or custom install. That driver is definitely for your card and your machine plus it's on the manufacturers page. I doubt very much that there is an incompatibility issue here. Upgrades are not the best way to move over to a new os. Old files can be left behind leading to corruption and it's always better to perform a clean install.
     
  11. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Hi Kemical,
    I at first just did the upgrade. Then since it wasn't working I got in contact with microsoft and they tried all kinds of things an then finally walked me through how to make a media disc, so this last time when I did the install I did it from the disc and followed all the instructions I was given from microsoft. Doesn't mean I did everything right. As I said before the only time I get the roatating screens is if I turn off the computer or it restarts, then after is goes to sleep mode, or I should say when the on off button turns orange all I have to do is move the mouse and windows 8 is there and everything works fine with no problems, so would this issue be the graphics card? Thanks
     
  12. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Driver error. This is the error I get via the dell website. Also on the nvidia site. Hope it loaded correctly
    M
     
  13. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hmm... let me do a bit of research regarding your system and i'll get back to you ok? TBO I would have that your system would have been perfect for windows 8 especially as your manufacturers web page carries the drivers.
     
  14. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Not sure you can see this but this is the screens in action. Hope I am not being a pain.
    Thanks so much for any help you can give me. M
     
    #14 mmcclark, Jan 30, 2013
    Last edited by a moderator: Jul 26, 2013
  15. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
  16. mmcclark

    mmcclark New Member

    Joined:
    Dec 28, 2012
    Messages:
    10
    Likes Received:
    1
    Kemical, thank you so much I got it fixed yes I am sooooooooooooooooooo excited.
     
    1 person likes this.
  17. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,830
    Likes Received:
    1,565
    Hey that's great! A friend of mine actually found the post as we were both trawling the net for answers (Thanks Jim). Thank you for updating your thread.
     

Share This Page

Loading...