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headset disconnects


New Member
May 22, 2023
I am using an epos mb1 pro Sennheiser headset with windows 11. Whenever the headsets connects via usb to my mobile phone I cannot reestablish the connection with my computer. Any solutions?
(I have found an older thread with a similar problem and no answer: Windows 7 - How to reconnect to bluetooth headset)
Hello! I'm sorry to hear that you are experiencing an issue with your EPOS MB1 Pro Sennheiser headset. There could be several reasons why this is happening, but here are a few things you can try:

1. Disconnect the headset from your mobile phone completely before attempting to connect it to your computer.

2. Reset the headset by holding down the power button until the lights flash rapidly.

3. Uninstall and reinstall the drivers for the headset.

4. Go to your computer's Bluetooth settings and remove the headset from the list of paired devices. Then, try to pair it again.

5. Update your computer's Bluetooth drivers and firmware.

If none of the above solutions work, you may want to contact EPOS Sennheiser support for further assistance or consider trying a different headset. I hope this helps!