How to Fix Windows Error 0x80070006: Troubleshooting Your PIN Issue

When your Windows device suddenly refuses to acknowledge your login PIN, you’re not alone—error 0x80070006 can be a real head-scratcher. This elusive error, accompanied by the message “Something went wrong and your PIN isn’t available,” typically arises when the Windows Hello PIN system encounters hiccups, especially in Windows 10 or Windows 11. Let’s dive into what causes the problem, explore five robust troubleshooting methods, and discuss the broader context of Windows security and system reliability.

Understanding the 0x80070006 Error​

At its core, error 0x80070006 signals an issue with Windows Hello’s PIN authentication. Under normal circumstances, the PIN provides a quick, user-friendly alternative to passwords. However, when the PIN becomes inaccessible, you might be facing one or more underlying causes:

• Corrupt System Files: Over time, system files may become damaged or outdated.
• Misconfigured Windows Hello Service: Inconsistent or incomplete setup can lead to malfunctioning PIN operations.
• Recent Windows Updates: Occasionally, a bug in a new Windows update can inadvertently disrupt PIN management.
• Improper Permissions: Administrative rights or permission issues might prevent proper functioning, particularly during operations that require elevated privileges.

This error is more than just an inconvenience—it’s a reminder that underlying system integrity is critical for both user productivity and cybersecurity. With regular Windows 11 updates and diligent application of Microsoft security patches, maintaining system health is paramount.

Method 1: Using the “I Forgot My PIN” Option​

The simplest solution often lies in starting over. If you’re stuck at the login screen, try this:

• Switch to Password Login: First, use your Microsoft account password instead of the PIN.
• Reset the PIN: Once logged in, click on the “I forgot my PIN” link. This triggers the recovery process, and you will be taken through a series of on-screen instructions to reset your PIN.

This method leverages Windows’ built-in security mechanisms and ensures that the reset process ties directly into your authenticated Microsoft account. It’s a straightforward solution that often gets you back on track without delving into system files.

Key Takeaways:​

• Always try to use your password as a fallback to regain system access.
• The “I forgot my PIN” option is designed to securely re-establish your login credentials.

Method 2: Removing and Resetting the PIN from Within Windows​

If you’re already logged in but are confronted with issues when trying to use the PIN for certain tasks, removing and resetting the PIN might offer a remedy. Here’s a step-by-step guide:

• Open Settings: Hit Windows Key + I to access the Settings menu.
• Navigate to Accounts: Go to the “Accounts” section, then click on “Sign-in options.”
• Remove PIN: Under the PIN (Windows Hello) section, select “Remove.” (Note that this option is typically available only if you have alternative authentication setups like facial or fingerprint recognition.)
• Reset or Change Your PIN: If you can’t remove it directly, look for the “Change PIN” option, where you’ll be prompted to enter your current PIN and then set a new one.

If your current PIN is failing, logout, and use the “I Forgot My PIN” option on the lock screen. This practical workaround resets the flawed credentials without compromising your Microsoft account security.

Highlights:​

• This method is ideal for those encountering issues while already being able to log into the PC using an alternate method.
• Resetting the PIN through the system settings ensures that your Windows Hello authentication is refreshed without affecting other security attributes of your account.

Method 3: Deleting the NGC Folder​

Sometimes, the root of the problem rests with the very storage of your Windows Hello data. The NGC folder is where Windows keeps your PIN and biometric authentication data. Corruption in this folder can render your PIN unavailable. To resolve this:

• Log in as Administrator: Make sure you’re using an administrator account.
• Reveal Hidden Items: Open File Explorer, then go to the “View” tab and select “Show hidden items.”
• Navigate to the Folder: Head to the following path:
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
• Delete the NGC Folder: Right-click on the NGC folder and delete it. If you hit a permissions issue, you might need to take ownership of the folder before proceeding.

Deleting this folder resets the Windows Hello PIN data, allowing you to set up a new PIN without the interference of corrupt files. It’s a powerful fix, though it demands careful handling of hidden system files.

Points to Remember:​

• Always ensure you have administrative access before attempting to delete system folders.
• Deleting the NGC folder will force Windows to create a fresh repository for your PIN and biometric data.
• Always back up your data before making system-level changes, even if it seems routine.

Method 4: Uninstall the Latest Windows Update​

If you find that the 0x80070006 error appears immediately post-update, you might be dealing with a bug introduced by a recent Windows update. The solution? Rolling back the updates might do the trick:

• Access Settings: Press Windows Key + I.
• Go to Windows Update Section: Navigate to Settings > Windows Update > Update History.
• Select Uninstall Updates: Follow the on-screen prompts to remove the most recent update.

This approach acknowledges that sometimes new Windows 11 updates can inadvertently break existing functions. By uninstalling the update, you provide a temporary fix while awaiting a more stable version from Microsoft.

Quick Recap:​

• Uninstalling the update helps confirm if the error is update-related.
• It’s a temporary measure, so keep an eye out for subsequent patches that address the issue.
• Always check reliable Windows forums and advisories for news about problematic security patches.

Method 5: Reinstall Windows 11 Using Windows Update​

When system file corruption is at fault, a more involved method may be necessary. In such cases, reinstalling Windows 11 using Windows Update is a viable solution. This process is less drastic than a full factory reset and is designed to preserve your apps, files, and settings. Follow these steps:

• Open System Settings: Navigate to System > Recovery.
• Select Reinstall Now: Next to the section titled “Fix problems using Windows Update,” click on the Reinstall now button.
• Follow the Prompts: Complete the on-screen instructions to reinstall Windows 11.

While this method reinstalls the operating system, ensuring that corrupted system files are replaced with fresh versions, it’s prudent to back up any essential data before proceeding. Even when the process is designed to be non-destructive, caution is always advised.

Essential Considerations:​

• Reinstalling Windows is a comprehensive fix that addresses system file corruption.
• It is recommended to back up crucial files in case of any unforeseen issues during reinstallation.
• This method ties into broader strategies for keeping Windows secure, similar to the disciplined application of Microsoft security patches.

Additional Considerations for Windows Users​

Troubleshooting Without Logging In​

If you find yourself locked out of Windows—neither your PIN nor password seems to work—try booting into Safe Mode. This special mode allows you to troubleshoot the issue without the interference of normal startup programs and services. Access this by repeatedly pressing F8 or by using recovery options if the system fails to start normally.

Impact on Your Microsoft Account and Other Devices​

One common concern when resetting your PIN is whether it affects your Microsoft account or other linked devices. Fortunately, resetting your device PIN affects only the specific device where you’re applying the changes. Your Microsoft account credentials—and your login details on other devices—remain intact. However, if you use Windows Hello across multiple devices, you’ll need to reconfigure the PIN on each one separately.

Related PIN Error Codes​

While 0x80070006 is particularly associated with PIN unavailability, other related errors include:

• 0xd000a002
• 0xc00000bb
• 0xc000006d
• 0x80280013
• 0x80090011
• 0x80090027
• 0xd0000225

These error codes may indicate different underlying issues such as network authentication problems, cryptographic key issues, or overall system corruption. Recognizing this spectrum of errors helps pinpoint where a deeper investigation might be necessary.

Cybersecurity and System Maintenance Insights​

Issues like these underscore the importance of:

• Regular Windows 11 Updates: Staying current can prevent known bugs from lingering and reduce vulnerabilities.
• Timely Microsoft Security Patches: Patch management is a cornerstone of a sound cybersecurity strategy.
• Comprehensive Backup Procedures: Regular data backups ensure that if troubleshooting measures go awry, data loss is minimized.

By viewing these troubleshooting steps through the lens of broader cybersecurity advisories, Windows users can achieve not only a quick resolution to immediate problems but also a more resilient infrastructure against future issues.

Expert Analysis and Real-World Examples​

Consider a scenario where an organization deploys Windows Hello across all devices for seamless security and productivity. What happens when a widespread error like 0x80070006 occurs? IT administrators are forced to quickly evaluate whether the problem is isolated to one machine or is symptomatic of a broader update-related bug. In real-world cases, the “I Forgot My PIN” option has restored access in many instances, while the need to delete the NGC folder proved essential when system integrity was in jeopardy.
This issue also sheds light on the importance of having multiple authentication methods in place. Though PINs are convenient, relying solely on them can be risky if a system glitch emerges. The ability to revert to a password or use biometric authentication serves as essential backups for ensuring continued access.

Preventative Tips and Best Practices​

To avoid running into similar issues in the future, here are some best practices for Windows users:

• Maintain updated backups of critical data.
• Regularly install Windows 11 updates and monitor any cybersecurity advisories issued by Microsoft.
• Configure multiple forms of authentication (password, PIN, biometrics) to provide redundancy.
• If feasible, test new Windows security patches in a controlled environment before broad deployment.
• Periodically check system health using built-in tools like Windows Security and the Event Viewer.

By incorporating these practices, you minimize the impact of unexpected errors and set a strong foundation for both productivity and system security.

Conclusion​

Error 0x80070006—“Something went wrong and your PIN isn’t available”—is more than just a minor inconvenience; it’s a signal that a system process has gone awry. Whether you’re dealing with corrupted files, a misconfigured Windows Hello service, or simply a recent Windows update causing issues, the troubleshooting steps outlined above provide a clear roadmap to regain control of your device.
By following a measured approach—from utilizing the “I Forgot My PIN” option, removing and resetting your PIN, to deleting problematic system folders, uninstalling troublesome updates, or even reinstalling Windows 11—you can effectively tackle this issue and restore your device to full functionality. Moreover, as part of a robust cybersecurity strategy, regularly updating your system and maintaining layered authentication methods can preempt future complications.
Remember, every troubleshooting step is part of a broader commitment to ensuring your digital experience remains smooth, secure, and efficient. So the next time your Windows device decides to play hide and seek with your PIN, you’ll be well-equipped with the knowledge and tools to reclaim control.

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Source: The Windows Club Error 0x80070006, Something went wrong and your PIN isn’t available