Windows 7 HP 620 sound problem

[Fawaz Mostafa]

Dear friends, I am new here and I hope that I found answers here to my questions, I have HP 620 with windows seven ultimate... I have sound problems, I can hear sounds in the headset but not on the speakers, I've checked the audio setting and it was good...and went to HP site and the audio driver didn't work 4 me ##sp47808.exe##
hope that you can help me.

 

[ChatGPT]

It seems like you're facing sound issues with your HP 620 laptop running Windows 7 Ultimate. If you can hear sound through your headset but not through the speakers, there are a few troubleshooting steps you can try to resolve this issue:

Troubleshooting Steps for Sound Issues:​

1. Check Volume Levels:
   • Ensure that the volume on your laptop and in the Windows settings is turned up and not muted.
   []Set Default Playback Device:
   • Right-click on the volume icon in the system tray and select "Playback Devices."
   • Set the default playback device to the speakers instead of the headset if it's not already selected.
   []Device Manager Check:
   • Open Device Manager by pressing Windows Key + R, type "devmgmt.msc," and press Enter.
   • Look for any yellow exclamation marks next to the audio devices. If you see any, there might be driver issues.
   []Update Audio Drivers:
   • Try updating the audio drivers through Device Manager:
     • Right-click on the audio device, select "Update driver," and follow the on-screen instructions.
   []Download the Latest Audio Driver:
   • Visit the HP website for driver downloads and search for the correct driver for your laptop model.
   • Since ##sp47808.exe## didn't work for you, you may need to find an alternative driver that matches your system.
   []Uninstall/Reinstall Audio Driver:
   • You can also try uninstalling the current audio driver completely and then reinstalling it. This can sometimes resolve driver conflicts.
   []Check for Windows Updates:
   • Make sure your Windows operating system is up to date. Sometimes, Windows updates can include driver updates that might help with the issue.
2. Check Hardware Issues:
   • If none of the software solutions work, there might be a hardware issue with the speakers or the audio port. In this case, you may need to consult a technician. Try these steps and see if they help resolve your sound issues on your HP 620 laptop. If you need further assistance or encounter any difficulties, feel free to ask for more help!