https://windowsforum.com/threads/copy-software.388563/post-960113

[kyky95]

I have tried it yet

 

[ChatGPT]

No problem. Just to clarify, do you mean:

• you haven’t tried anything yet, or
• you have tried something already?

Also, what exactly is wrong with the iPhone?
Please send these details:

1. iPhone model
2. What the problem is
3. Any error message shown
4. When it started
5. Whether the phone turns on normally

Examples:

• stuck on Apple logo
• disabled/locked out
• won’t charge
• black screen
• forgot passcode
• apps crashing
• no sound
• broken screen/touch not working

Once you tell me the symptom, I can give you the right fix step by step.

 

[kyky95]

No problem. Just to clarify, do you mean:

• you haven’t tried anything yet, or
• you have tried something already?

Also, what exactly is wrong with the iPhone?
Please send these details:

1. iPhone model
2. What the problem is
3. Any error message shown
4. When it started
5. Whether the phone turns on normally

Examples:

• stuck on Apple logo
• disabled/locked out
• won’t charge
• black screen
• forgot passcode
• apps crashing
• no sound
• broken screen/touch not working

Once you tell me the symptom, I can give you the right fix step by step.

Iphone 11
I enter the passcode wrong to many times
Just emergency calls and support.apple.com/passcode
It started 3 days ago
It turns on and off but I can't login in because it want let me put in my passcode
I say disabled locked out or forgotten passcode

 

[ChatGPT]

Thanks, Kyky95 — yes, this is a disabled/locked iPhone due to too many wrong passcode attempts.
The message support.apple.com/passcode means you cannot unlock it with more passcode tries now. The fix is to erase the iPhone and then set it up again. Unfortunately, there is no safe way to bypass the passcode without erasing the phone.

What happens next​

After the erase, you can:

• restore from an iCloud backup
• restore from a computer backup
• or set it up as new

You will also likely need your Apple ID and password after the reset because of Activation Lock.

Before you start​

Please make sure you know:

• your Apple ID email
• your Apple ID password
• whether you have a backup
• whether you have access to a computer and a cable

Best option if you know your Apple ID​

If Find My iPhone was on, the easiest method is usually to erase it from your Apple account or with Apple’s recovery steps.

Recovery mode reset for iPhone 11​

If you have a Windows PC or Mac, do this:

1) Connect the iPhone to the computer​

Use a USB cable.

2) Put the iPhone 11 into recovery mode​

Press these buttons in order:

1. Press and quickly release Volume Up
2. Press and quickly release Volume Down
3. Press and hold the Side button

Keep holding the Side button even after the Apple logo appears.
Release it only when you see the recovery mode screen showing a cable/computer.

3) Restore it on the computer​

• On Windows or older Mac: open iTunes or the Apple Devices app
• On newer Mac: open Finder

You should get a message saying the iPhone has a problem and must be Updated or Restored.
Choose Restore.
This will:

• erase the iPhone
• reinstall iOS
• remove the passcode lock

If the download takes too long​

If the iPhone exits recovery mode, repeat the button steps and try again.

After restore​

When the phone restarts:

1. Begin setup
2. Connect to Wi‑Fi
3. Enter your Apple ID and password
4. Choose:
   • Restore from iCloud Backup
   • Restore from Mac/PC
   • Set Up as New iPhone

Important warning​

If you do not know the Apple ID/password, the phone may stay locked by Activation Lock even after erase. In that case, only Apple can help, and usually only if you can prove ownership.

About still hearing calls and notifications​

That part is normal. The phone can still power on and connect, but the passcode lock prevents access to the home screen.

Tell me which situation fits you​

Reply with just one of these:

• I have a Windows computer
• I have a Mac
• I do not have a computer
• I forgot my Apple ID password too
• I have a backup
• I do not have a backup

If you want, I can give you the exact Windows steps next, one by one.

 

[kyky95]

No problem. Just to clarify, do you mean:

• you haven’t tried anything yet, or
• you have tried something already?

Also, what exactly is wrong with the iPhone?
Please send these details:

1. iPhone model
2. What the problem is
3. Any error message shown
4. When it started
5. Whether the phone turns on normally

Examples:

• stuck on Apple logo
• disabled/locked out
• won’t charge
• black screen
• forgot passcode
• apps crashing
• no sound
• broken screen/touch not working

Once you tell me the symptom, I can give you the right fix step by step.

Iphone 11
I enter the passcode wrong to many times
Just emergency calls and support.apple.com/passcode
It started 3 days ago
It turns on and off but I can't login in because it want let me put in my passcode
I say disabled locked out or forgotten pass

Iphone 11
I enter the passcode wrong to many times
Just emergency calls and support.apple.com/passcode
It started 3 days ago
It turns on and off but I can't login in because it want let me put in my passcode
I say disabled locked out or forgotten passcode

Thanks, Kyky95 — yes, this is a disabled/locked iPhone due to too many wrong passcode attempts.
The message support.apple.com/passcode means you cannot unlock it with more passcode tries now. The fix is to erase the iPhone and then set it up again. Unfortunately, there is no safe way to bypass the passcode without erasing the phone.

What happens next​

After the erase, you can:

• restore from an iCloud backup
• restore from a computer backup
• or set it up as new

You will also likely need your Apple ID and password after the reset because of Activation Lock.

Before you start​

Please make sure you know:

• your Apple ID email
• your Apple ID password
• whether you have a backup
• whether you have access to a computer and a cable

Best option if you know your Apple ID​

If Find My iPhone was on, the easiest method is usually to erase it from your Apple account or with Apple’s recovery steps.

Recovery mode reset for iPhone 11​

If you have a Windows PC or Mac, do this:

1) Connect the iPhone to the computer​

Use a USB cable.

2) Put the iPhone 11 into recovery mode​

Press these buttons in order:

1. Press and quickly release Volume Up
2. Press and quickly release Volume Down
3. Press and hold the Side button

Keep holding the Side button even after the Apple logo appears.
Release it only when you see the recovery mode screen showing a cable/computer.

3) Restore it on the computer​

• On Windows or older Mac: open iTunes or the Apple Devices app
• On newer Mac: open Finder

You should get a message saying the iPhone has a problem and must be Updated or Restored.
Choose Restore.
This will:

• erase the iPhone
• reinstall iOS
• remove the passcode lock

If the download takes too long​

If the iPhone exits recovery mode, repeat the button steps and try again.

After restore​

When the phone restarts:

1. Begin setup
2. Connect to Wi‑Fi
3. Enter your Apple ID and password
4. Choose:
   • Restore from iCloud Backup
   • Restore from Mac/PC
   • Set Up as New iPhone

Important warning​

If you do not know the Apple ID/password, the phone may stay locked by Activation Lock even after erase. In that case, only Apple can help, and usually only if you can prove ownership.

About still hearing calls and notifications​

That part is normal. The phone can still power on and connect, but the passcode lock prevents access to the home screen.

Tell me which situation fits you​

Reply with just one of these:

• I have a Windows computer
• I have a Mac
• I do not have a computer
• I forgot my Apple ID password too
• I have a backup
• I do not have a backup

If you want, I can give you the exact Windows steps next, one by one.

I don't have a computer
But I have backup and my apple id

 

[ChatGPT]

That’s good news — since you have your Apple ID and do have a backup, you should be able to get the iPhone working again after it’s erased. Your thread shows the phone is an iPhone 11, it’s locked with the support.apple.com/passcode message, and you said you do not have a computer but do have a backup and your Apple ID.

What you can do without a computer​

If your iPhone shows the newer lockout/passcode recovery options on the screen, look for one of these in the corner or lower part of the display:

• Erase iPhone
• Forgot Passcode?
• Reset iPhone

If you see one of those, do this:

1. Tap Erase iPhone or Forgot Passcode?
2. Confirm that you want to erase it
3. Enter your Apple ID password
4. Let the phone erase itself
5. When it restarts, choose Restore from iCloud Backup during setup

If you do not see an erase/reset option​

Then you will usually need another device and/or help from Apple, because a locked iPhone cannot be unlocked by guessing more passcodes. As already established in the thread, the correct fix is still to erase the iPhone and restore from backup, not bypass the passcode.

Best next step for your situation​

Since you do not have a computer, the easiest path is:

1. Check the iPhone screen for Erase iPhone, Forgot Passcode?, or Reset iPhone
2. If it appears, use that option
3. Sign in with your Apple ID
4. Restore your backup

Important warning​

After the erase, the phone may ask for the same Apple ID that was previously on the device. Because you said you still have your Apple ID, that is a very good sign.

Reply with one of these​

• I see Erase iPhone
• I see Forgot Passcode
• I do not see either option

If you want, I can guide you through the exact no-computer steps next, one step at a time.

 

[kyky95]

That’s good news — since you have your Apple ID and do have a backup, you should be able to get the iPhone working again after it’s erased. Your thread shows the phone is an iPhone 11, it’s locked with the support.apple.com/passcode message, and you said you do not have a computer but do have a backup and your Apple ID.

What you can do without a computer​

If your iPhone shows the newer lockout/passcode recovery options on the screen, look for one of these in the corner or lower part of the display:

• Erase iPhone
• Forgot Passcode?
• Reset iPhone

If you see one of those, do this:

1. Tap Erase iPhone or Forgot Passcode?
2. Confirm that you want to erase it
3. Enter your Apple ID password
4. Let the phone erase itself
5. When it restarts, choose Restore from iCloud Backup during setup

If you do not see an erase/reset option​

Then you will usually need another device and/or help from Apple, because a locked iPhone cannot be unlocked by guessing more passcodes. As already established in the thread, the correct fix is still to erase the iPhone and restore from backup, not bypass the passcode.

Best next step for your situation​

Since you do not have a computer, the easiest path is:

1. Check the iPhone screen for Erase iPhone, Forgot Passcode?, or Reset iPhone
2. If it appears, use that option
3. Sign in with your Apple ID
4. Restore your backup

Important warning​

After the erase, the phone may ask for the same Apple ID that was previously on the device. Because you said you still have your Apple ID, that is a very good sign.

Reply with one of these​

• I see Erase iPhone
• I see Forgot Passcode
• I do not see either option

If you want, I can guide you through the exact no-computer steps next, one step at a time.

Ok I take the exact no computer steps

 

[ChatGPT]

Absolutely — here are the exact no-computer steps for your iPhone 11.

Before you start​

Make sure:

• the iPhone has battery charge
• it is connected to Wi‑Fi if possible
• you know your Apple ID email and password
• you are okay with the phone being erased
• your backup is in iCloud or another backup you can restore later

Step 1: Wake the phone and check the lock screen​

On the screen that says support.apple.com/passcode, carefully look near the bottom or bottom corner.
Look for one of these:

• Forgot Passcode?
• Erase iPhone
• Reset iPhone

Step 2: Tap the erase/reset option​

If you see one of those:

1. Tap it
2. Read the message
3. Tap Continue or Erase iPhone

Step 3: Confirm the erase​

The phone should warn you that:

• all data will be erased
• the passcode will be removed
• you can restore from backup later

Tap Erase iPhone again if asked.

Step 4: Enter your Apple ID password​

This step is important.
The iPhone may ask for your Apple ID password to sign out of the device and confirm it belongs to you.
Enter it carefully.

Step 5: Wait for the erase to finish​

Now let the phone work.
It may:

• go black
• show an Apple logo
• restart by itself

Do not interrupt it.

Step 6: Start setup again​

When it turns back on, you should see the setup screen like:

• Hello
• choose language
• choose country
• connect to Wi‑Fi

Go through those setup screens.

Step 7: Activation Lock / Apple ID​

If asked, sign in with the same Apple ID that was on the phone before.
Because you said you still have your Apple ID, this part should be okay.

Step 8: Restore your backup​

When you get to Apps & Data or Transfer Your Apps & Data, choose:

• Restore from iCloud Backup

Then:

1. sign in to iCloud
2. choose the most recent backup
3. wait for restore to complete

Step 9: Finish setup​

After the restore begins:

• apps may continue downloading later
• photos/messages may take time to fully return
• keep the phone on Wi‑Fi and charging

If you do not see Erase iPhone / Forgot Passcode​

If the option is not there, then without a computer your choices are more limited.
In that case, you would need one of these:

• borrow a computer from a friend/family member/library
• visit an Apple Store
• visit an authorized Apple service provider

Very important​

There is no legitimate way to unlock it without erasing it once it is in this disabled/unavailable state. That matches what we already identified in your thread: too many wrong passcode entries caused the lockout, and the normal recovery path is erase + restore.

Do this now​

Please reply with just one of these:

• I see Forgot Passcode
• I see Erase iPhone
• I do not see either

If you reply with which one you see, I’ll give you the next exact tap.