Windows 10 I have issue with Google Earth Pro

tazacasa · Apr 30, 2020

Hello every one,
I have installed Google Earth Pro on my PC, but the problem is I can't see the earth, and even I have tried repair tool, it doesn't work.
In addition of that, when I close the program I can't open it again.
I don't know if the issue because of the graphic card capacity or another reason.
I have a Toshiba pc with intel core i5, ram 8 gb.
Thank you

samK · May 1, 2020

pen Google Earth Pro.
At the top, in the drop-down menu, click Help Launch Repair Tool.
- If you're asked which product to repair, choose Google Earth Pro.
Leave the Repair Tool open but close Google Earth Pro.
Choose how you want to fix Google Earth Pro:
- Clear disk cache: Delete the files that make content load quicker from your computer. These files will be recreated when they're needed again.
- Turn on Safe Mode: Turn off advanced graphics.
- Turn off the atmosphere: Remove the glow around the globe and blacken out the sky.
- Restore default...

samK · May 1, 2020

pen Google Earth Pro.
At the top, in the drop-down menu, click Help Launch Repair Tool.
- If you're asked which product to repair, choose Google Earth Pro.
Leave the Repair Tool open but close Google Earth Pro.
Choose how you want to fix Google Earth Pro:
- Clear disk cache: Delete the files that make content load quicker from your computer. These files will be recreated when they're needed again.
- Turn on Safe Mode: Turn off advanced graphics.
- Turn off the atmosphere: Remove the glow around the globe and blacken out the sky.
- Restore default settings: Return Google Earth preferences to their original settings.
- Delete My Places: Remove the content you saved in My Places to prevent crashes when loading Google Earth. Note: your saved places file will be renamed as myplaces.repairtoolbackup.kml.
- (Windows only) Switch between OpenGL and DirectX: Google Earth Pro is drawn with one of two programming tools: DirectX or OpenGL. To fix graphics issues, switch between the two and see if one works better for your system.

tazacasa · May 1, 2020

samK said:
pen Google Earth Pro.

At the top, in the drop-down menu, click Help Launch Repair Tool.

If you're asked which product to repair, choose Google Earth Pro.

Leave the Repair Tool open but close Google Earth Pro.

Choose how you want to fix Google Earth Pro:

Clear disk cache: Delete the files that make content load quicker from your computer. These files will be recreated when they're needed again.

Turn on Safe Mode: Turn off advanced graphics.

Turn off the atmosphere: Remove the glow around the globe and blacken out the sky.

Restore default settings: Return Google Earth preferences to their original settings.

Delete My Places: Remove the content you saved in My Places to prevent crashes when loading Google Earth. Note: your saved places file will be renamed as myplaces.repairtoolbackup.kml.

(Windows only) Switch between OpenGL and DirectX: Google Earth Pro is drawn with one of two programming tools: DirectX or OpenGL. To fix graphics issues, switch between the two and see if one works better for your system.

tazacasa · May 1, 2020

Thank you brother for your answer, but I have already tied this option, but a message pops up : Google Earth is currently running please close the application and try again.
I have joined a screen shoot for more explanation.
Thank you

Windows 10 I have issue with Google Earth Pro

tazacasa

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samK

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tazacasa

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