I'm getting a BSOD on startup

#1
Hey everyone! I just bought this new computer and built it myself. It worked perfectly for 2 weeks and then suddenly I started getting BSODs. Either on boot, after 20 minutes of messing around in W7 or a few hours later, there doesnt seem to be something specific that I'm doing.

I've been looking around and it seems it's most likely caused by a driver issue. I tried opening the crash dump file using Microsoft's debugging tool but the dump tells me that the ''symbols I am using are wrong''. Not quite sure what that means.

In any case, here is the dump file. Your help is greatly appreciated.
View attachment 120710-22354-01.zip

Krowser
 


Captain Jack

Extraordinary Member
#2
Hello and Welcome !

The crash is pretty much straight forward. Caused by a Duplex Driver i.e. sptd.sys

Remove the Duplex Driver

sptd.sys Mon Oct 12 02:25:14 2009 follow this article DuplexSecure - FAQ


Code:
[/B]IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003061591, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032bb0e0
 0000000000000008 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiInsertQueueApc+1e9
fffff800`03061591 488b5108        mov     rdx,qword ptr [rcx+8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002ffd5b0 -- (.trap 0xfffff88002ffd5b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8005afaa88 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003061591 rsp=fffff88002ffd740 rbp=fffff88002fd5180
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiInsertQueueApc+0x1e9:
fffff800`03061591 488b5108        mov     rdx,qword ptr [rcx+8] ds:4000:00000000`00000008=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003084469 to fffff80003084f00

STACK_TEXT:  
fffff880`02ffd468 fffff800`03084469 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02ffd470 fffff800`030830e0 : fffffa80`00000002 fffffa80`03c01b60 fffffa80`03b137a0 fffff880`00e25e92 : nt!KiBugCheckDispatch+0x69
fffff880`02ffd5b0 fffff800`03061591 : fffffa80`03b13870 00000000`00005000 00000000`00000000 fffff800`03137084 : nt!KiPageFault+0x260
fffff880`02ffd740 fffff800`03064850 : fffffa80`03c01b60 00000000`00000002 00000000`00000000 fffffa80`05afaa88 : nt!KiInsertQueueApc+0x1e9
fffff880`02ffd770 fffff800`03087d4b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`02ffd7d0 fffff880`00e2341a : 00000000`00005000 00000000`00000001 fffffa80`03c27b80 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`02ffd8b0 fffff880`00e23242 : fffffa80`03c27b80 fffff880`00e25b3b fffffa80`03b137a0 fffffa80`0485a1b0 : ataport!IdeCompleteScsiIrp+0x62
fffff880`02ffd8e0 fffff880`00e1de32 : 00000000`00000000 00000000`00000000 fffffa80`04843500 fffffa80`0485a1b0 : ataport!IdeCommonCrbCompletion+0x5a
fffff880`02ffd910 fffff880`00e267ed : fffffa80`048421a0 fffffa80`03c27b80 00000000`00000000 fffffa80`03c27b80 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`02ffda40 fffff880`00e260ec : fffffa80`048421a0 00000000`00000000 fffffa80`048421a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`02ffdb70 fffff880`010ed4ce : fffffa80`046e2000 fffff880`01684653 fffffa80`04842050 fffffa80`046e2750 : ataport!IdePortCompletionDpc+0x1a8
fffff880`02ffdc30 fffffa80`046e2000 : fffff880`01684653 fffffa80`04842050 fffffa80`046e2750 fffff880`02fd5180 : sptd+0x424ce
fffff880`02ffdc38 fffff880`01684653 : fffffa80`04842050 fffffa80`046e2750 fffff880`02fd5180 00000000`00000000 : 0xfffffa80`046e2000
fffff880`02ffdc40 fffff800`030905dc : fffffa80`04842118 fffffa80`04842050 00000000`00000000 00000000`00000000 : ndis! ?? ::FNODOBFM::`string'+0x6f33
fffff880`02ffdcd0 fffff800`0308d6fa : fffff880`02fd5180 fffff880`02fdffc0 00000000`00000000 fffffa80`046e30a0 : nt!KiRetireDpcList+0x1bc
fffff880`02ffdd80 00000000`00000000 : fffff880`02ffe000 fffff880`02ff8000 fffff880`02ffdd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdeCompleteScsiIrp+62
fffff880`00e2341a 8bc3            mov     eax,ebx

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  ataport!IdeCompleteScsiIrp+62

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc118

FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62

BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62

Followup: MachineOwner[B]

 


#3
It worked!

Thank you!
 


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