Laptop BSOD odd wifi issue?

#1
[SOLVED] Laptop BSOD odd wifi issue?

Hey Everyone!
So my laptop just started getting some BSOD that I think may have something to do with the wireless adapter, but it has me stumped.

I am running Windows 7 Ultimate SP1 32bit on a Compaq Presario CQ50-115NR

First I have been getting the following:

Bad_Pool_Caller
Stop: 0x000000C2 (0x00000007, 0x08E50027, 0x859018E0)

This happens every time about 22-24 seconds after my wifi icon pops up. If I disable my wireless adapter in Safe Mode and reboot into Normal Mode, my computer runs perfectly and I am capable of playing any of my games or movies without a crash. As soon as I enable the adapter, it crashes. However I am able to use the wireless adapter with no issue at all in Safe Mode (other than it's all laggy).

Maybe update my wireless driver? I can't seem to find an updated one though and still find it weird that it would work perfectly well in Safe Mode. I haven't been able to test the LAN at all as I am currently in a hotel for work that only offers wireless.

I zipped up the info as requested and attached it. Thanks for your time and help!

View attachment W7F_26-11-2012.zip

Edit: I upgraded my wireless network card drivers to 10.0.0.54 from 04/23/2012 and I am still getting the BSOD
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
I am unable to open the uploaded copy of MSINFO32. While this isn't unusual, it may be needed later on.

Un-install Connectify - it's blamed by the memory dump.
Un-install HotSpotShield - it's recently been known to cause BSOD's
Un-install DaemonTools/Alcohol software with these directions:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)
Conexant Modem Diagnostic Interface x86 Driver
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys

HpqKbFiltr.sys Mon Jun 18 18:12:03 2007 (46770333)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

HpqRemHid.sys Wed Jul 11 11:30:21 2007 (4694F78D)
HP Quick Launch Buttons Remote Control HID Device
http://www.carrona.org/drivers/driver.php?id=HpqRemHid.sys

SynTP.sys Thu Apr 17 20:15:05 2008 (4807E809)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

RTSTOR.SYS Mon Apr 21 08:59:02 2008 (480C8F96)
Realtek High-Speed USB Media Card Reader
http://www.carrona.org/drivers/driver.php?id=RTSTOR.SYS

nvsmu.sys Fri Apr 25 01:51:45 2008 (48117171)
nVidia nForce System Management Controller (nVidia nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys

athr.sys Sun Apr 27 14:07:41 2008 (4814C0ED)
Atheros Extensible Wireless LAN driver for CB42/CB43/MB42/MB43 Network Adapter - D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B) discontinued 2008
http://www.carrona.org/drivers/driver.php?id=athr.sys

CHDRT32.sys Fri Oct 3 14:39:26 2008 (48E666DE)
Conexant High Definition SmartAudio
http://www.carrona.org/drivers/driver.php?id=CHDRT32.sys

HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys

HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys

HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys

dtsoftbus01.sys Fri Jan 13 08:45:57 2012 (4F103595)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

hssdrv6.sys Thu Nov 1 14:21:36 2012 (5092BDB0)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Nov 26 14:50:24.616 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112612-43040-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:44:19.051[/B]
BugCheck Code: [B]BugCheck C2, {7, 109b, 8e50027, 859018e0}[/B]
*** WARNING: Unable to verify timestamp for cnnctfy2.sys
*** ERROR: Module load completed but symbols could not be loaded for cnnctfy2.sys
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by :[B]cnnctfy2.sys ( cnnctfy2+1570 )[/B]
BugCheck Info: [B]BAD_POOL_CALLER (c2)[/B]
Arguments: 
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 0000109b, (reserved)
Arg3: 08e50027, Memory contents of the pool block
Arg4: 859018e0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0xc2_7_cnnctfy2+1570[/B]
  BIOS Version                  F.07
  BIOS Release Date             06/26/2008
  Manufacturer                  Hewlett-Packard
  Product Name                  Compaq Presario CQ50 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Nov 26 14:50:24.616 2012 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys        Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]HpqKbFiltr.sys     Mon Jun 18 18:12:03 2007 (46770333)[/B][/COLOR]
[COLOR=RED][B]HpqRemHid.sys      Wed Jul 11 11:30:21 2007 (4694F78D)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys          Thu Apr 17 20:15:05 2008 (4807E809)[/B][/COLOR]
[COLOR=RED][B]RTSTOR.SYS         Mon Apr 21 08:59:02 2008 (480C8F96)[/B][/COLOR]
[COLOR=RED][B]nvsmu.sys          Fri Apr 25 01:51:45 2008 (48117171)[/B][/COLOR]
[COLOR=RED][B]athr.sys           Sun Apr 27 14:07:41 2008 (4814C0ED)[/B][/COLOR]
[COLOR=RED][B]CHDRT32.sys        Fri Oct  3 14:39:26 2008 (48E666DE)[/B][/COLOR]
[COLOR=RED][B]HSX_CNXT.sys       Fri Feb 13 15:57:25 2009 (4995DEB5)[/B][/COLOR]
[COLOR=RED][B]HSXHWAZL.sys       Fri Feb 13 15:58:15 2009 (4995DEE7)[/B][/COLOR]
[COLOR=RED][B]HSX_DPV.sys        Fri Feb 13 16:00:17 2009 (4995DF61)[/B][/COLOR]
GEARAspiWDM.sys    Mon May 18 08:16:53 2009 (4A1151B5)
nvBridge.kmd       Thu Jul 23 17:46:32 2009 (4A68DA38)
nvlddmkm.sys       Thu Jul 23 18:05:26 2009 (4A68DEA6)
nvhda32v.sys       Fri Aug 21 16:23:35 2009 (4A8F0247)
amdxata.sys        Fri Mar 19 12:19:01 2010 (4BA3A3F5)
npf.sys            Fri Jun 25 12:47:37 2010 (4C24DDA9)
nvmf6232.sys       Thu Aug 12 07:45:46 2010 (4C63DEEA)
cnnctfy2.sys       Fri Jun 24 11:42:12 2011 (4E04B054)
[COLOR=RED][B]dtsoftbus01.sys    Fri Jan 13 08:45:57 2012 (4F103595)[/B][/COLOR]
truecrypt.sys      Tue Feb  7 04:09:26 2012 (4F30EA46)
idmwfp.sys         Tue Feb  7 10:13:15 2012 (4F313F8B)
DirectIo32.sys     Mon Aug 13 00:30:17 2012 (502882D9)
mbam.sys           Mon Aug 20 12:49:43 2012 (50326AA7)
[COLOR=RED][B]hssdrv6.sys        Thu Nov  1 14:21:36 2012 (5092BDB0)[/B][/COLOR]
taphss6.sys        Thu Nov  1 14:29:04 2012 (5092BF70)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=HpqRemHid.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RTSTOR.SYS
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=athr.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT32.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvhda32v.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6232.sys
http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
DirectIo32.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
http://www.carrona.org/drivers/driver.php?id=taphss6.sys
 


#3
Hey John,
As soon as I removed Connectify and HotSpotShield, my issues ended. I will get to work on updating my drivers just to be safe, but it seems to be working great. Thanks a ton!
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
Sometimes we're spot on with the first cause that's mentioned - but it often happens that there are other causes or other drivers contributing to the problems.

I'm glad that it worked quickly for you! Good luck!
 


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