Laptop freezes

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Piddox, Oct 30, 2012.

  1. Piddox

    Piddox New Member

    Joined:
    Oct 30, 2012
    Messages:
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    0
    Hi everyone,

    I'm new to this forum, as I am looking for help.

    During the last 2 weeks, my laptop has been freezing at times. Sometimes it happens 5 times in an hour, sometimes it goes fine for 5 straight hours.
    I find that if happens more frequent when I am running Steam on the background (maybe it freezes every time it tries to update itself or a game?). However it also happens (albeit rarely) when Steam is not running. When I am in-game, it has not frozen yet, only when I am on desktop.
    Because I don't get BSODs, I don't have any belonging minidump files unfortunately. I did include the 3 most recent minidump files, maybe they are still useful.
    When I say freeze, I mean no single key responds and I can only shut it down holding the power button.
    I am using avast as virusscanner and zone alarm pro as firewall.

    This may be a long shot, but I simply have no clue where to look. If there is information missing, please say so.

    Any help appreciated.
     

    Attached Files:

    #1 Piddox, Oct 30, 2012
    Last edited: Oct 30, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Sorry for the delay in responding, but I was without power for 3 days due to Hurricane Sandy.

    SP1 isn't installed, please do the following:
    Most often this will fix things, but you also have a couple of other issues that should be fixed in order to ensure that there's not a 3rd party driver problem.

    Your C:, D:, F:, G: and H: drives all have much less than 15% free space. This can also cause the freezing problems that you describe (Windows uses the free space to perform operations behind the scenes). Please free up 15% free space on all of your drives ASAP.

    You have 5 hard drives - what is the make, model, and wattage of your Power Supply Unit? How old is it?

    You have problems with these 2 devices:
    Please un-install Sandboxie to help fix the first one. If the error doesn't go away, go into Device Manager, right click on it and select "Un-install"
    For the second one, just right click on it in Device Manager and select "Un-install". That will remove the device. If needed it will reinstall itself on the next reboot (but in most cases it isn't needed and it doesn't come back).

    ZoneAlarm can also cause issues. Please un-install it. Ensure that the Windows Firewall is turned on. If using the anti-virus that sometimes comes with it - please use one of these free anti-virus' instead: Free AntiVirus

    RivaTuner (along with MSI Afterburner and EVGA Precision) are known to cause problems with Win7 systems. Please un-install it ASAP!

    If overclocking, please stop and remove the overclock while we're troubleshooting. Feel free to resume the overclock once the problems have stopped.

    Please un-install your VMWare software. Then download a fresh copy of the latest version from the VMWare website and install that. The VMWare networking was blamed in one of the memory dumps.

    Check for BIOS updates for your system. Be very, very careful should you choose to update the BIOS. Post back for further cautions if you do decide to do it.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    speedfan.sys Sun Sep 24 09:26:48 2006 (45168798)
    SpeedFan
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys

    ASMMAP64.sys Sun Feb 4 14:52:56 2007 (45C63998)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    hotcore3.sys Wed Feb 13 16:47:22 2008 (47B3656A)
    HotBackup by Paragon Software Group.
    http://www.carrona.org/drivers/driver.php?id=hotcore3.sys

    SCDEmu.SYS Thu Jun 12 17:38:37 2008 (4851975D)
    PowerISO Virtual Drive driver
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS

    adfs.SYS Thu Jun 26 16:52:37 2008 (48640195)
    Adobe File System Driver
    http://www.carrona.org/drivers/driver.php?id=adfs.SYS

    sncduvc.SYS Mon Dec 29 04:14:26 2008 (495894F2)
    Suyin USB 2.0 Webcam driver
    http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS

    btwl2cap.sys Fri Apr 3 20:28:45 2009 (49D6A9BD)
    Broadcom Bluetooth L2CAP Servicen
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys

    ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
    Core Temp - CPU temperature monitor
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    RtHDMIVX.sys Wed May 20 06:04:50 2009 (4A13D5C2)
    Realtek HD Audio sound driver
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys

    btusbflt.sys Tue Jun 9 17:46:26 2009 (4A2ED832)
    Widcomm Bluetooth USB Filter by Broadcom
    http://www.carrona.org/drivers/driver.php?id=btusbflt.sys

    btwavdt.sys Thu Jun 25 01:50:13 2009 (4A431015)
    Broadcom Bluetooth AVDT Service
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys

    btwrchid.sys Thu Jun 25 01:51:37 2009 (4A431069)
    Bluetooth Remote Control HID Minidriver
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys

    btwaudio.sys Wed Jul 1 09:54:56 2009 (4A4B6AB0)
    Broadcom Bluetooth Audio Device
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys

    kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
    Dritek Keyboard Filter Driver
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

    nusb3hub.sys Mon Oct 26 10:19:44 2009 (4AE5B000)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Mon Oct 26 10:19:48 2009 (4AE5B004)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Sat Oct 13 07:18:13.335 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-30201-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
    System Uptime:[B]1 days 17:58:16.912[/B]
    BugCheck Code: [B]BugCheck 9F, {3, fffffa8003d40060, fffff80004d18518, fffffa8017761bb0}[/B]
    *** WARNING: Unable to verify timestamp for vmnetadapter.sys
    *** ERROR: Module load completed but symbols could not be loaded for vmnetadapter.sys
    Probably caused by :[B]ntkrnlmp[/B]
    BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8003d40060, Physical Device Object of the stack
    Arg3: fffff80004d18518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8017761bb0, The blocked IRP
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x9F_3_IMAGE_ntkrnlmp[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: [B]1596[/B]
      BIOS Version                  N71Jq.204
      BIOS Release Date             12/24/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  N71Jq
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Oct 11 13:19:08.043 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101112-46207-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
    System Uptime:[B]0 days 11:22:54.619[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff880011a6afc, fffff8800a6ef840, 0}[/B]
    Probably caused by :[B]fltmgr.sys ( fltmgr!TreeInsert+40 )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880011a6afc, Address of the instruction which caused the bugcheck
    Arg3: fffff8800a6ef840, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]wmpnscfg.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_fltmgr!TreeInsert+40[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: [B]1596[/B]
      BIOS Version                  N71Jq.204
      BIOS Release Date             12/24/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  N71Jq
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 10 01:44:35.869 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101012-34601-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    [B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]2 days 9:42:18.934[/B]
    BugCheck Code: [B]BugCheck 50, {fffff8a013cd45e8, 0, fffff800036bafa0, 0}[/B]
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by :[B]vsdatant.sys ( vsdatant+46240 )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: fffff8a013cd45e8, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800036bafa0, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]wmpnscfg.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_vsdatant+46240[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: [B]1596[/B]
      BIOS Version                  N71Jq.204
      BIOS Release Date             12/24/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  N71Jq
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Sat Oct 13 07:18:13.335 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]speedfan.sys                Sun Sep 24 09:26:48 2006 (45168798)[/B][/COLOR]
    [COLOR=RED][B]ASMMAP64.sys                Sun Feb  4 14:52:56 2007 (45C63998)[/B][/COLOR]
    [COLOR=RED][B]hotcore3.sys                Wed Feb 13 16:47:22 2008 (47B3656A)[/B][/COLOR]
    [COLOR=RED][B]SCDEmu.SYS                  Thu Jun 12 17:38:37 2008 (4851975D)[/B][/COLOR]
    [COLOR=RED][B]adfs.SYS                    Thu Jun 26 16:52:37 2008 (48640195)[/B][/COLOR]
    [COLOR=RED][B]sncduvc.SYS                 Mon Dec 29 04:14:26 2008 (495894F2)[/B][/COLOR]
    [COLOR=RED][B]btwl2cap.sys                Fri Apr  3 20:28:45 2009 (49D6A9BD)[/B][/COLOR]
    [COLOR=RED][B]ALSysIO64.sys               Sun Apr 19 15:41:04 2009 (49EB7E50)[/B][/COLOR]
    [COLOR=RED][B]ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
    GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
    [COLOR=RED][B]RtHDMIVX.sys                Wed May 20 06:04:50 2009 (4A13D5C2)[/B][/COLOR]
    [COLOR=RED][B]btusbflt.sys                Tue Jun  9 17:46:26 2009 (4A2ED832)[/B][/COLOR]
    [COLOR=RED][B]btwavdt.sys                 Thu Jun 25 01:50:13 2009 (4A431015)[/B][/COLOR]
    [COLOR=RED][B]btwrchid.sys                Thu Jun 25 01:51:37 2009 (4A431069)[/B][/COLOR]
    [COLOR=RED][B]btwaudio.sys                Wed Jul  1 09:54:56 2009 (4A4B6AB0)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
    iaStor.sys                  Fri Aug  7 08:23:37 2009 (4A7C1CC9)
    VMNET.SYS                   Mon Aug 10 08:04:50 2009 (4A800CE2)
    vmnetadapter.sys            Mon Aug 10 08:04:53 2009 (4A800CE5)
    vmnetbridge.sys             Mon Aug 10 08:05:58 2009 (4A800D26)
    snp2uvc.sys                 Wed Aug 19 22:41:36 2009 (4A8CB7E0)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    vsdatant.sys                Tue Sep 22 04:55:10 2009 (4AB890EE)
    [COLOR=RED][B]nusb3hub.sys                Mon Oct 26 10:19:44 2009 (4AE5B000)[/B][/COLOR]
    [COLOR=RED][B]nusb3xhc.sys                Mon Oct 26 10:19:48 2009 (4AE5B004)[/B][/COLOR]
    LHidFilt.Sys                Tue Nov 10 06:46:17 2009 (4AF95289)
    LMouFilt.Sys                Tue Nov 10 06:46:23 2009 (4AF9528F)
    L1C62x64.sys                Fri Nov 13 04:47:36 2009 (4AFD2B38)
    CM10864.sys                 Wed Nov 18 04:55:47 2009 (4B03C4A3)
    atikmdag.sys                Wed Nov 18 14:14:44 2009 (4B0447A4)
    RTKVHD64.sys                Thu Dec  3 08:42:57 2009 (4B17C061)
    ETD.sys                     Mon Jan 18 07:37:56 2010 (4B545624)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    pbfilter.sys                Sat Nov  6 22:23:54 2010 (4CD60DBA)
    vmci.sys                    Thu Nov 11 14:11:58 2010 (4CDC3FFE)
    hcmon.sys                   Thu Nov 11 14:44:25 2010 (4CDC4799)
    vmnetuserif.sys             Thu Nov 11 14:59:16 2010 (4CDC4B14)
    VMkbd.sys                   Thu Nov 11 15:35:18 2010 (4CDC5386)
    vmx86.sys                   Thu Nov 11 16:23:08 2010 (4CDC5EBC)
    aswFsBlk.SYS                Tue Mar  6 19:01:31 2012 (4F56A55B)
    aswMonFlt.sys               Tue Mar  6 19:01:51 2012 (4F56A56F)
    aswTdi.SYS                  Tue Mar  6 19:01:56 2012 (4F56A574)
    aswrdr2.sys                 Tue Mar  6 19:02:19 2012 (4F56A58B)
    aswKbd.SYS                  Tue Mar  6 19:02:44 2012 (4F56A5A4)
    aswSP.SYS                   Tue Mar  6 19:04:03 2012 (4F56A5F3)
    aswSnx.SYS                  Tue Mar  6 19:04:05 2012 (4F56A5F5)
    athrx.sys                   Fri Mar  9 06:30:56 2012 (4F59E9F0)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=hotcore3.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=adfs.SYS
    http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
    http://www.carrona.org/drivers/driver.php?id=btusbflt.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
    http://www.carrona.org/drivers/driver.php?id=CM10864.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=pbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
     
    #2 usasma, Nov 2, 2012
    Last edited: Nov 2, 2012
  3. Piddox

    Piddox New Member

    Joined:
    Oct 30, 2012
    Messages:
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    Likes Received:
    0
    Thank you for this very elaborate post usasma! I will go through all your fixes this weekend. I will get back to you with the results as soon as I can.
     
  4. Piddox

    Piddox New Member

    Joined:
    Oct 30, 2012
    Messages:
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    Likes Received:
    0
    I have been working hard on your proposed fixes the last few days. What I did so far:
    - Free up space of the drives. Fyi: Drives F, G and H are external USB HDDs, which have their own power supply.
    - Uninstalled Sandboxie and Teredo Tunelling Interface.
    - Uninstalled Rivatuner. I never used it, never overclocked my laptop either.
    - Uninstalled VMWare.


    I have been having a lot of trouble installing SP1. First I tried it using the Windows Updater, but it got stuck at 19% all the time. I googled but found no solutions that worked for me. Then I decided to download the SP1 installer from Microsoft's website. I tried installing it, but it gives me the following error:
    ERROR_SXS_ASSEMBLY_MISSING(0x80073701)
    See attachment as well. So I googled on this error, and a proposed solution was to update Windows Updater (...). So I downloaded and installed hotfix KB947821 and I tried to install SP1 again, but I still get the same error...


    I then started thinking out of the box a bit, because my laptop has never had this problem for 2 years without SP1. Since my laptop never freezes in-game, I check what the resolution of my game was: 1280x800, whereas my desktop resolution is 1600x900. I then switched my game resolution to 1600x900, and within a couple of minutes my laptop froze. After that, I switched my desktop resolution to 1280x720. My laptop has been running smooth ever since (approximately 15 hours now).
    How can this be?
     

    Attached Files:

  5. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    The software "innards" of a computer are extremely complicated, inter-related, and dynamic. By all this I mean that software stuff never stays the same inside a computer - so the changes can be causing these problems (and this makes it very difficult to tell why).

    The points for installing SP1 are important:
    - they help to ensure more reliable operation
    - they help to keep malware from exploiting vulnerabilities in the code (but updating the code)
    - they contain fixes to help the system operate with other software (such as video drivers)
    - they form the stable platform on which our troubleshooting is based (in otherwords, if you don't have SP1 - we can't be sure that any fixes will work)

    If you'd like further assistance from a true expert in Windows Update, please post in the Windows Update forum at Sysnative Forums
     
    #5 usasma, Nov 5, 2012
    Last edited: Nov 5, 2012
  6. Piddox

    Piddox New Member

    Joined:
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    0
    During the last week I tried to fix my laptop by following the rest of your guide, but at some point Windows just refused to start up...

    I decided to just format C:\ and install a fresh Windows version (I still have an imagine on a separate hidden drive, but I first wanted to try a clean Windows version). I have also installed all Windows updates available, including SP1. However, the freezing problem persists. Furthermore, booting from a CD doesn't work anymore. I'm worried that something is wrong with the hardware now.

    Usasma, could you run your program again over my new system files? Greatly appreciated.
     

    Attached Files:

  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Only 84 updates since SP1 - most systems have 130 to 140. I understand that you've updated Windows, but please double check at Windows Update for any available updates.

    Can you select the boot order by pressing "Esc" when the Asus splash screen shows up during booting?

    You have 4 hard drives installed - Please try running the system without the external drives being plugged in.

    The WER section of MSINFO32 shows numerous Windows Updates issues - do you have problems with your internet connection? Could PeerBlock be causing connection issues with Windows Update?

    Lot's of networking errors in the System log file - try using other connections to see if that fixes things.

    Lot's of installation issues in the Application log file. How did you install Windows? Where did you get the copy of Windows from?

    In the event that this is not a legal copy of Windows, please be advised that it may not be repairable (because the things done to make it seem legal are the very things causing the problems)
     
  8. Piddox

    Piddox New Member

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    Yes I can set the boot order: it first tries to boot from a CD, then from the primary HDD.

    I never have problems with my internet connection :O. I only recently installed Peerblock, after updating all the windows files (it said everything was up-to-date now, I will keep checking).

    What do you mean, try other connections?

    I did a recovery of Windows by pressing F9 when the laptop boots. For ASUS computers, this take you to the recovery process, where you can install a clean version of Windows without a CD. The Windows version is legal.
     
  9. usasma

    usasma Fantastic Member
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    What CD's have you tried to boot from? Have you tried creating another CD to see if that works?
    What error messages do you get?

    Try these free diagnostics: Hardware Diagnostics
     
  10. Piddox

    Piddox New Member

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    I tried 2 different copies of Paragon 5.0 and 1 copy of GParted. The error message I get is:
    "Reboot and Select proper Boot device
    or Insert Boot Media in selected Boot device and press a key...
     
  11. usasma

    usasma Fantastic Member
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  12. Piddox

    Piddox New Member

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    Device Manager says 'the device is working properly'. In explorer I can see the Drive. If I insert a game CD for example I can run autorun.exe and I can start installing. So, within windows the DVD player works.

    Maybe it's the BIOS that is causing the trouble?
    Could that explain the random freezes in Windows or is that something totally different?
     
  13. usasma

    usasma Fantastic Member
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    The way to check this out is to see if you can boot from another CD/DVD drive - either replacing the current one or using a USB CD/DVD drive.

    If you don't have one, you may be able to purchase one at a local retailer and then return it to get your money back.
     

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