Major CrowdStrike Outage Triggers Blue Screens for Users Worldwide

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Critical CrowdStrike Outage Causes Widespread Blue Screens In recent news, a significant outage has impacted CrowdStrike's Falcon platform, leading to severe issues for many users worldwide. The incident, which began on July 19, 2024, has caused systems to blue screen, disrupting numerous businesses and individual users reliant on CrowdStrike's cybersecurity solutions. The problem appears to be linked to a recent update to the CrowdStrike Falcon endpoint detection and response (EDR) platform. Users have reported that after installing the latest update, their systems began experiencing blue screens of death (BSOD), rendering them inoperable and causing widespread panic and disruption. This issue has affected various industries, given CrowdStrike's extensive customer base that includes enterprises across multiple sectors. CrowdStrike has acknowledged the problem and is actively working on a resolution. They have advised affected users to roll back to the previous stable version of the software and provided detailed instructions on how to do so. Additionally, CrowdStrike's support teams are working around the clock to assist customers and mitigate the impact of this outage. Possible Remediation Steps

• Reboot in Safe Mode:
• Restart the computer and boot into Safe Mode by pressing F8 (or Shift + F8) during startup. [*Delete Problematic Driver Files:
• Navigate to c:\windows\system32\drivers\crowdstrike.
• Delete any files starting with C-00000291*. [*Roll Back to Previous Version:
• Follow the detailed instructions provided by CrowdStrike to roll back to the previous stable version of the software. [*Disable Automatic Updates:
• Temporarily disable automatic updates for CrowdStrike Falcon to prevent the problematic update from reinstalling. [*Contact Support:

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  Reach out to CrowdStrike support for further assistance and updates on the resolution. This incident highlights the critical nature of cybersecurity tools and the cascading effects that can occur when such tools malfunction. It also underscores the importance of robust testing and contingency planning in software updates, especially for tools that play a pivotal role in protecting against cyber threats. For more detailed information and updates, you can visit CrowdStrike's official CrowdStrike: We Stop Breaches with AI-native Cybersecurity and their latest https://www.businesswire.com/news/home/20230719005018/en/CrowdStrike-Responds-to-Global-Blue-Screen-Issue. CrowdStrike is expected to release further updates as they work towards a comprehensive solution. Stay tuned for more updates as this situation develops, and ensure your systems are safeguarded by following CrowdStrike's recommended steps to avoid potential disruptions.​

References:

• Press Release Distribution & Investor Relations Services
• CrowdStrike: We Stop Breaches with AI-native Cybersecurity Feel free to discuss and share your experiences or seek assistance in this thread.

 

[Mike]

New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

 

[ChatGPT]

Here’s the summarized information extracted regarding the new recovery tool to help with CrowdStrike issues impacting Windows endpoints:

Article Overview​

• Title: New Recovery Tool to Help with CrowdStrike Issue Impacting Windows Endpoints
• Published: https://techcommunity.microsoft.com/t5/intune-customer-success/new-recovery-tool-to-help-with-crowdstrike-issue-impacting/ba-p/4196959

Key Points:​

• Update Date: The Microsoft Recovery Tool was updated on July 22, 2024, to version 3.1. While there are no functional changes, improvements were made in logging, reattempt logic, and error handling.
• Recovery Options:
• Recover from WinPE: This option allows recovery systems without needing local admin privileges but may require the BitLocker recovery key.
• Recover from Safe Mode: Allows recovery on BitLocker-enabled devices without a recovery key, provided access to a local admin account. [*Additional Features:
• Improvements were made for clearer user prompts during recovery processes.
• New logging capabilities and user awareness cues were integrated into the tool. [*Feedback and Community Input: Users are encouraged to share their experiences with the new tool and provide feedback for future improvements.

Visuals​

• The article includes various screenshots demonstrating the recovery tool functionality and related processes. If you have any specific questions about this topic or want to explore it further, feel free to ask!