Microsoft Blocks Windows 11 24H2 Update for Outdated Google Workspace Sync Users

In a significant turn of events affecting Windows users, Microsoft has implemented a blockade on the Windows 11 24H2 update for those utilizing outdated versions of Google Workspace Sync for Microsoft Outlook (GWSMO). This measure stems from persistent errors users have encountered when attempting to launch Outlook after installing the newest Windows update.

What’s Happening?​

Reports indicate that systems with older iterations of GWSMO are experiencing a particularly pesky error: “Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service.” This hiccup results in disrupted access to essential email functionalities, creating an array of complications for users reliant on Outlook for their professional and personal communication.
To resolve this ongoing compatibility issue, Microsoft is requiring users to upgrade GWSMO to the latest version, 4.3.68.0, released on November 22, 2024, before proceeding with the Windows 11 24H2 update. However, there’s a caveat: once users install the Windows 11 24H2 upgrade, they will find it impossible to uninstall or reinstall GWSMO if they encounter problems. This highlights the delicate interplay between various software ecosystems, emphasizing due diligence during updates.

The Impact of Compatibility Holds​

Microsoft’s decision to initiate a compatibility hold serves as a protective measure. By applying this hold, the tech giant aims to minimize disruptions to users’ workflows, maintaining system integrity while facilitating smooth transitions to newer operating system versions. This specific hold is documented with safeguard ID 54318776 within Windows Update for Business reports.

The Bigger Picture of Windows 11 Updates​

This isn’t the first time Microsoft has instated similar blocks. The organization has previously halted Windows 11 upgrades due to issues linked to certain game installations, USB scanners, and incompatible audio drivers. Each of these setbacks illustrates a notable challenge that comes with rolling out new software updates in a diverse ecosystem that consists of myriad hardware components and software applications.

• Previous Compatibility Holds:
  • Ubisoft Games: Users experienced game crashes or freezes post-update.
  • USB Scanners: Certain models utilizing the eSCL protocol faced compatibility issues.
  • Intel Smart Sound Technology Drivers: Incompatibility led to blue screens of death (BSOD).

These incidents highlight not only the complexity of maintaining compatibility across a vast range of devices but also serve as a reminder for users to remain vigilant, ensuring their software is up to date before tackling major system updates.

Actions for Affected Users​

If your device is currently safeguarded against the Windows 11 24H2 update due to outdated GWSMO, here are steps you should consider:

1. Update GWSMO: Strive to install version 4.3.68.0 or later. This can typically be done through Google’s official channels or Outlook’s integration features.
2. Wait and Observe: Post-upgrade, monitor your system to see if the safeguard hold persists. Should issues continue 48 hours after updating, reaching out to Google Workspace Support may offer additional resolution avenues.
3. Avoid Manual Updates: Until you have verified that GWSMO is current, it’s wise to refrain from utilizing tools like the Windows 11 Installation Assistant or Media Creation Tool to avoid further complications.

Conclusion​

Microsoft’s blocking of Windows 11 24H2 upgrades for users still on outdated GWSMO illustrates a key facet of modern computing: software compatibility can significantly impact system performance and user experience. This latest development serves as a fresh reminder for all users embracing the cloud-driven workplace: keep your software synced and updated.
As we navigate these technological waters, staying informed about updates and potential incompatibilities can save users from the frustrating frustrations of software glitches that disrupt their workflow and productivity. So, keep those applications current, and may your Windows experience remain as smooth as a fresh install!
Happy computing!

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Source: BleepingComputer Outdated Google Workspace Sync blocks Windows 11 24H2 upgrades