Microsoft Phases Out Remote Desktop App: Transition to Windows App Explained

Microsoft is ending support for its legacy Remote Desktop app, and the implications for Windows users—both individuals and IT administrators—are multifaceted. With the announced end-of-life (EOL) date set for May 27, 2025, users of Windows 365, Azure Virtual Desktop, and Microsoft Dev Box will need to transition to the new Windows App to maintain uninterrupted remote connectivity. This shift signals more than just a software update; it’s a strategic move by Microsoft to consolidate and modernize its remote services ecosystem.

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A Changing Landscape for Remote Connectivity​

For years, the Remote Desktop app has been a go-to solution for remote access in professional environments. However, evolving user demands and emerging technologies have driven Microsoft to rethink its approach. The decision to retire the Remote Desktop app is part of a broader initiative to consolidate remote work experiences under the Windows App umbrella. After May 27, 2025, the old app will no longer be available for download or supported by Microsoft, leaving users with little choice but to adopt the new solution.
Key takeaways:

• EOL Date: May 27, 2025.
• Affected Services: Windows 365, Azure Virtual Desktop, and Microsoft Dev Box.
• Action Required: Users must migrate to the Windows App available on the Microsoft Store.

This transition creates an opportunity for users to upgrade to a solution that promises a more unified experience across various Windows services, while also pushing organizations to update their internal resources and IT support documentation.

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What the New Windows App Brings to the Table​

The Windows App is positioned as a significant upgrade over its predecessor. Built with the modern remote work environment in mind, it integrates several Windows services into a single, cohesive platform. Here’s a breakdown of what users can expect from the new experience:

Unified Access to Services​

The Windows App streamlines access to multiple remote functionalities:

• Integrated Services: Connect seamlessly to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box.
• Customizable Home Screens: Users can tailor the interface to prioritize the services they use most frequently.

This unified access helps reduce the hassle of switching between different applications, thereby enhancing productivity.

Enhanced Display and Multi-Monitor Support​

For users who rely on multiple monitors for a larger digital workspace, the new app offers:

• Multi-Monitor Functionality: Easily manage remote sessions across several screens.
• Dynamic Display Resolutions: Adapt the display settings dynamically based on your workstation setup.

These enhancements are particularly valuable in an era when remote collaboration tools must accommodate diverse work environments.

Optimized for Modern Collaboration​

Recognizing the growing importance of team communication tools, the Windows App integrates features aimed at improving remote work:

• Device Redirection: Ensure peripheral devices flow seamlessly between local and remote environments.
• Microsoft Teams Optimizations: Enjoy better performance when using Teams during remote sessions.
• Account Switching: Quickly change between user profiles to manage different workspaces.

Such improvements emphasize Microsoft’s commitment to enhancing the remote work experience, making it easier for individuals to collaborate efficiently without technical interruptions.
Summary:
The Windows App is designed not only as a replacement but as an evolution—one that enhances connectivity, collaboration, and user experience. Its multi-feature approach is ideal for organizations looking to streamline their remote operations while also leveraging the latest advancements in display and connectivity technologies.

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Navigating the Migration Process​

Transitioning from the legacy Remote Desktop app to the new Windows App involves several actionable steps:

1. Download the Windows App:
   Head to the Microsoft Store immediately to download the Windows App. Early adoption is encouraged to familiarize yourself with the new interface and features ahead of the EOL date.
2. Temporary Alternatives for Specific Connection Types:
   For users of the traditional Remote Desktop and Remote Desktop Service, it is recommended to temporarily switch to the “Remote Desktop Connection” and “RemoteApp and Desktop Connection” services until full integration is available.
3. Update Internal Resources:
   IT administrators and support staff should proactively update user guides, helpdesk documents, and internal training materials. This ensures a smooth transition and minimizes disruption when the new app becomes the only supported option.
4. Review Known Issues and Feature Limitations:
   As with any new software deployment, it's critical to monitor and assess any early technical issues. Microsoft’s guidance suggests reviewing potential limitations and known problems to preemptively address migration challenges.

Tip for IT Administrators:
Encourage early adoption among staff and plan training sessions on the Windows App. Doing so can significantly reduce the support burden once the Remote Desktop app reaches its EOL.
In essence:
A well-planned migration strategy is crucial. Prepare now to avoid last-minute complications, and update your IT support documents to reflect the new operational procedures.

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Exploring Alternatives: More Options for Remote Access​

While Microsoft is steering its users toward the Windows App, many professionals might consider alternative remote access solutions. Here are three noteworthy alternatives that stand out in the market:

TeamViewer​

TeamViewer is renowned for its robust and versatile remote access capabilities, making it a favorite among IT technicians and support agents. Here’s what you should know:

• Pricing Options:
  • Basic License: Approximately £15.90 per month, granting access to three devices.
  • Business Plan: Offers expanded connectivity for around £35.90 per month, covering up to 200 devices.
  • Premium Plans: The TeamViewer Premium and Corporate plans cost around £67.90 and £139.90 per month, respectively, covering 300 to 500 devices.

Pros:
TeamViewer provides a comprehensive set of tools designed for both remote support and device management. Its scalability makes it suitable for both small businesses and large enterprises.
Cons:
The cost can escalate quickly for organizations needing connectivity to a larger number of devices, which might not be ideal for budget-conscious teams.

AnyDesk​

AnyDesk emerges as another strong contender in the remote desktop arena. Its simplified pricing plans cater to a range of user needs:

• Solo Plan: Approximately £19.90 per month for up to three devices.
• Standard Plan: At £30.90 per month, you get access for up to 20 devices.
• Advanced Plan: For heavy users, the advanced plan costs around £67.90 per month, supporting up to 100 devices.

Pros:
AnyDesk is often praised for its streamlined user interface and responsive performance even over lower bandwidths. It’s an excellent option for organizations looking for cost-effective remote support.
Cons:
While AnyDesk offers essential functionalities, some enterprises might find its feature set less comprehensive compared to TeamViewer, depending on their specific needs.

RustDesk​

For users preferring open-source solutions with robust security features, RustDesk is an interesting alternative:

• Pricing Structure:
  • Entry-Level Plan: Around $9.90 per month, which can be a cost-effective solution.
  • Customizable Plans: Prices can go up to $19.90 a month, with options to add additional devices at a rate of $0.10 per extra device per month.

Pros:
RustDesk provides a high level of security and is compatible with multiple platforms. Its open-source nature appeals to organizations looking for transparency and control over their remote access tools.
Cons:
Support and integration features might not match those of proprietary solutions like TeamViewer or AnyDesk. However, for tech-savvy users, RustDesk remains a powerful alternative.
Summary:
Whether opting for TeamViewer, AnyDesk, or RustDesk, each alternative carries distinct advantages that suit various use cases. Organizations need to assess their specific needs—be it cost, security, or extensive device management—before deciding which alternative to adopt.

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Experts Weigh In: Preparing for a Seamless Transition​

The migration away from the Remote Desktop app isn’t merely about switching software; it’s about rethinking how organizations approach remote work. IT administrators should view this as an opportunity to modernize their digital workspaces by:

• Embracing Unified Infrastructure:
  Consolidate remote access under a single, integrated platform that supports modern work environments.
• Enhancing IT Support:
  With the introduction of the Windows App and the potential new issues accompanying any software transition, bolstering IT support and updating documentation will prove invaluable.
• Exploring Versatility:
  While the Windows App is the primary solution endorsed by Microsoft, exploring third-party alternatives like TeamViewer, AnyDesk, and RustDesk can offer flexibility. These options can serve as temporary solutions or permanent backups, ensuring uninterrupted access to remote systems.

By anticipating the transition and investing in training and documentation updates today, companies can avoid headaches down the line. The new Windows App promises an enhanced experience with better access control, more dynamic display options, and improved collaboration—essential features in modern remote work setups.

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Conclusion​

Microsoft’s move to end support for its legacy Remote Desktop app marks a significant pivot towards a more unified and enhanced remote access experience. The subsequent transition to the Windows App is not just a software upgrade, but a reminder that technology continually evolves and requires organizations to adapt. Whether you’re an IT professional responsible for managing remote access or an end user seeking reliable connectivity solutions, understanding the roadmap ahead is essential.
For those who already use Windows 365, Azure Virtual Desktop, or Microsoft Dev Box, the message is clear: begin your migration by downloading the Windows App from the Microsoft Store today, update your internal documentation, and stay informed about any potential challenges that may arise during the transition.
And if you’re wondering whether you should look beyond Microsoft’s ecosystem, the alternatives—TeamViewer, AnyDesk, and RustDesk—offer robust solutions that cater to various needs in terms of scalability, cost, and security. As always, evaluate each option carefully based on your organization’s specific requirements.
In a rapidly evolving digitized work landscape, proactive adaptation is key. The changes coming to Microsoft’s remote connectivity tools represent not an end, but a new beginning in the realm of remote work—one that promises enhanced performance, more integrated support, and a future-ready approach to digital collaboration.

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Summary of Key Points:

• The legacy Remote Desktop app will reach EOL on May 27, 2025.
• Microsoft is urging users to switch to the new Windows App, available via the Microsoft Store.
• The Windows App offers unified access, improved multi-monitor and display capabilities, and enhanced collaboration tools.
• IT administrators must update training materials and internal documentation to facilitate a smooth transition.
• Alternatives such as TeamViewer, AnyDesk, and RustDesk remain viable options depending on your specific needs and budget.

By staying informed and preparing ahead, Windows users and IT professionals can ensure that the transition is seamless and that the future of remote work remains secure, efficient, and innovative.

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Source: ITPro Microsoft is ending support for the Remote Desktop app – here are three alternatives you can try instead