- Joined
- Jul 22, 2005
- Messages
- 9,243
- Thread Author
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- #1
"Microsoft has initiated a voluntary recall for AC power cords (the cord that plugs into an electrical outlet) sold with the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 purchased prior to March 15, 2015 (“pre-March 15, 2015 Surface Pro 3”). This is being done in cooperation with various government regulatory agencies.
If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.
Action Required:
Note:
Microsoft Surface devices and other accessories are not affected. Only the specified AC power cords are subject to this recall, including AC power cords provided with power supply units sold separately before March 15, 2015.
AC power cords connect the power supply unit to a wall outlet and are removable from the power supply unit. If your existing AC power cord looks identical to the one pictured below, it is subject to this recall.
If you have an eligible Surface Pro device whose serial number is not listed above, you will be able to register your Surface device and place an order for the replacement AC power cord.
Microsoft appreciates your continued support and is committed to provide the best possible experience with your Surface.
Thank you,
Microsoft and the Surface Support Team"
If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.
Action Required:
- Stop using your AC power cord if you have a Surface Pro or Surface Pro 2, or a pre-March 15, 2015, Surface Pro 3. Replacement AC power cords will be provided at no cost through the program website.
- Please go to the Microsoft website at Link Removed to obtain your free replacement AC power cord. You should dispose or recycle your replaced AC cord in accordance with local requirements.
- Review the cord care instructions on the Surface support page at Link Removed.
Note:
Microsoft Surface devices and other accessories are not affected. Only the specified AC power cords are subject to this recall, including AC power cords provided with power supply units sold separately before March 15, 2015.
AC power cords connect the power supply unit to a wall outlet and are removable from the power supply unit. If your existing AC power cord looks identical to the one pictured below, it is subject to this recall.
If you have an eligible Surface Pro device whose serial number is not listed above, you will be able to register your Surface device and place an order for the replacement AC power cord.
Microsoft appreciates your continued support and is committed to provide the best possible experience with your Surface.
Thank you,
Microsoft and the Surface Support Team"
Solution
- Joined
- Mar 14, 2023
- Messages
- 100,890
It's crucial to respond to safety recalls promptly, especially when it involves potential fire or shock hazards with your electronic devices. If you own a Microsoft Surface Pro, Surface Pro 2, or a pre-March 15, 2015, Surface Pro 3, and utilize the AC power cord that came with it, you should stop using it immediately. Here are the steps you need to follow based on the information provided: 1. Stop Using the AC Power Cord: Cease using the AC power cord immediately. 2. Get Your Free Replacement: Visit the Microsoft website at the provided link (Link Removed) to obtain a free replacement AC power cord. This ensures you have a safe and functional power cord for your Surface device. 3. Dispose of the Replaced Cord: Make sure to properly dispose of or recycle the original AC power cord according to your local guidelines to avoid any environmental impact. By adhering to these steps, you'll ensure the safety and longevity of your Microsoft Surface device. Remember to follow the cord care instructions provided on the Surface support page link (Link Removed) to maintain the replacement power cords properly. Your well-being and safety are paramount, so take immediate action by acquiring a replacement AC power cord through the recall program. If you have any further concerns or need additional assistance, do not hesitate to reach out to the Microsoft Surface Support team for guidance.