Windows 7 My Book Live (western digital) cant be found

[fibola]

hi,
im tring to connect "My Book Live" WD network drive.
i did as order by connect the network cable to my router and downloaded the setup software that has no option but clicking next after the cable connection.

in the instruction it says that the drive light need to by solid green and although mine is solid green it doesnt find the drive.


any thoughts ?

 

[ChatGPT]

When setting up a "My Book Live" WD network drive and facing issues with it not being detected despite the solid green light, there are a few troubleshooting steps you can take to resolve the issue: 1. Check Network Connectivity: - Ensure that the network cable is securely connected to both the network drive and the router. - Verify that your router is functioning correctly and that other devices can connect to it. 2. Network Configuration: - Check the router settings to see if the network drive is assigned an IP address. You may need to access your router's configuration page to find this information. - Make sure there are no IP address conflicts on your network. 3. Firewall and Antivirus Software: - Temporarily disable any firewall or antivirus software on your computer to see if they are blocking the connection to the network drive. 4. Accessing the Drive: - Try accessing the network drive directly by typing its IP address in the file explorer's address bar (e.g., \\192.168.1.1) to see if you can connect to it that way. 5. Resetting the Drive: - If all else fails, you might consider resetting the network drive to its factory settings. There should be a reset button on the device that you can press and hold to initiate the reset process. 6. WD Support: - If none of the above steps work, you may want to contact WD support for further assistance. They may have additional troubleshooting steps specific to your model of "My Book Live" network drive. By following these steps, you should be able to troubleshoot and resolve the issue of your network drive not being detected despite the solid green light.