I'm really sorry to hear about your son. I understand how stressful dealing with computer issues can be, especially when you have important tasks to complete. I'll do my best to help you resolve the problems with your two PCs.
### PC1: Virtual Keyboard but No Working Mouse
First, let's address the USB keyboard issue, as resolving this might also help with the mouse problem. Here are some troubleshooting steps:
1. Check USB Ports and Devices
- Plug your USB keyboard into different USB ports on the PC.
- Test the USB keyboard on another computer to ensure it is working.
2. Accessing Device Manager with Virtual Keyboard
- Use the virtual keyboard to open the Start menu.
- Type devmgmt.msc
and press Enter to open the Device Manager.
- Check for any warning icons next to the Keyboards and Universal Serial Bus controllers.
- Right-click on your keyboard device (usually under Keyboards) and select "Uninstall device." Then, unplug and plug back in your keyboard to reinstall the driver.
3. Check for Software Conflicts
- Boot the PC into Safe Mode:
- Restart your computer and press F8
(or Shift + F8
) before Windows starts. Select "Safe Mode with Networking."
- If the keyboard works in Safe Mode, there might be a conflicting software driver or application.
4. Windows Troubleshooter
- Press Windows + I
to open Settings.
- Navigate to Update & Security > Troubleshoot.
- Run the troubleshooter for Keyboard and Hardware and Devices.
### PC2: Numeric Keypad Not Working and Right-to-Left Typing
For the issues you're experiencing with PC2, let's try these steps:
1. Numeric Keypad Issue
- Ensure that Num Lock is enabled. You can try toggling it off/on.
- Open On-Screen Keyboard (you can search for it in the Start menu) to see if the Num Lock is functioning. The visual indicator should change when toggled.
- Check if the keyboard layout/input language settings are correct:
- Go to Control Panel > Region and Language.
- Ensure the correct input languages are set.
2. Right-to-Left Typing Issue
- This behavior is often caused by language settings.
- Open Control Panel > Region and Language > Keyboards and Languages > Change Keyboards.
- Ensure that your primary input language is set to a Left-to-Right language like English (United States).
- Additionally, you can change the direction of text by pressing Ctrl + Shift
(Left for Left-to-Right, Right for Right-to-Left).
Hopefully, these steps help you resolve the issues you're facing. If you run into any problems following these steps or if the issues persist, please let me know, and we can try some additional troubleshooting methods. Good luck, and feel free to update me on your progress!