Windows 11 One Wi-Fi device can't reach the internet

When dealing with a single device that connects to your Wi-Fi but cannot reach the internet, there are multiple possible causes and solutions to consider. Here’s a step-by-step guide that helps you troubleshoot and resolve this issue:

Step 1: Verify Wi-Fi Connection​

First, ensure that the Pix-Star picture frame is indeed connected to the Wi-Fi network. This can usually be confirmed through the device’s network settings or a connectivity icon on its interface.

Step 2: Check Router Settings​

Your CenturyLink modem/router may have specific settings affecting the device's internet connectivity:

• IP Address Conflicts: Ensure the device isn’t using a duplicate IP address by manually setting an IP address in the router’s DHCP settings.
• MAC Address Filtering: If enabled, ensure the Pix-Star's MAC address is added to the allowed list.
• Firewall Settings: Check the router’s firewall settings to ensure it’s not blocking the device.

Step 3: Restart Devices​

• Restart the Pix-Star picture frame.
• Restart the CenturyLink modem/router.
• Restart any other networking equipment, such as repeaters or extenders.

Step 4: Update Firmware​

• Ensure the Pix-Star picture frame has the latest firmware installed.
• Likewise, ensure your CenturyLink modem/router firmware is up-to-date.

Step 5: Reconfigure Wi-Fi on the Pix-Star​

• Forget the Wi-Fi network on the Pix-Star and then reconnect by entering the Wi-Fi credentials again. Sometimes a fresh connection fixes the issue.

Step 6: Network Isolation​

Some routers have a “guest network” or “network isolation” feature, which may prevent devices on the same network from communicating with each other. Ensure that the Pix-Star is on the main Wi-Fi network and not a guest or isolated network.

Step 7: Test with a Different Network​

If possible, connect the Pix-Star to a different Wi-Fi network (like a mobile hotspot). If it connects successfully, the issue may be with the router’s settings or ISP.

Step 8: Check DNS Settings​

Ensure that the DNS settings on the Pix-Star, if configurable, are set correctly. It may help to use public DNS servers like Google’s DNS (8.8.8.8 or 8.8.4.4).

Additional Resources:​

If you are still having trouble, you may need to consult the user manual or support for both the CenturyLink router and Pix-Star frame. Additionally, here are some useful links:

• https://www.centurylink.com/home/help.html
• https://www.pix-star.com/support/ If you provide more specific details about the router model and any error messages or behaviors from the Pix-Star, I can offer more targeted assistance.