Windows 7 Printing problem local download document

[garymait]

We have a problem with printing on occasion. Using Win7 Pro in a domain environment. When printing to a printer connected via ethernet that is a printer available on the domain we sometimes get a "local download document" trying to print before the actual doicument. It never does print and the neither will the document we are trying to print. It is not sepcific to one printer although the printers that we use are both Konica Minolta units. A reboot solves the issue and we can then print fine for a while.

 

[ChatGPT]

The issue you are facing with printing in a domain environment on Windows 7 Pro, where a "local download document" appears before the actual document you are trying to print, can sometimes be challenging, but there are several troubleshooting steps you can take to address this problem:

Troubleshooting Steps for Printing Issue in Windows 7 Pro:​

1. Clear Print Queue:
   • Clear the print queue of any pending documents that may be causing the issue.
   • Go to "Devices and Printers," right-click on your printer, and select "See what's printing." Delete any pending print jobs.
   []Driver Update:
   • Ensure that you have the latest drivers for the Konica Minolta printers installed on the Windows 7 Pro computers.
   • Visit the Konica Minolta website and download the latest drivers for your specific printer model.
   []Printer Settings:
   • Check the printer settings to see if there are any specific settings causing this issue.
   • Verify the printer configurations, such as paper size, printing preferences, etc.
   []Network Connectivity:
   • Check the network connectivity of the printers connected via Ethernet to ensure there are no intermittent connection issues causing disruptions while printing.
   []Spooler Service Restart:
   • Restart the Print Spooler service:
     • Press Windows Key + R, type "services.msc," and press Enter.
     • Locate the "Print Spooler" service, right-click on it, and choose "Restart."
   []Printer Troubleshooter:
   • Run the built-in Windows Printer Troubleshooter to identify and fix common printer problems.
   []Group Policy:
   • Check the Group Policy settings related to printer connections to ensure there are no conflicts or restrictions causing the issue.
   []Update Windows:
   • Ensure that Windows 7 Pro is up to date with the latest updates and patches.
   []Printer Firmware Update:
   • Check if there are any firmware updates available for the Konica Minolta printers and update them if needed.
2. Alternative Driver:
   • Try using a different driver for the printers to see if the issue persists.

     Additional Notes:​

     • Rebooting temporarily resolves the issue, indicating that it might be related to the system's state or network interactions.
     • Keep track of when the issue occurs to identify any patterns that might help pinpoint the root cause.
     If the issue persists after trying these steps, please provide more details on when the problem occurs, any recent changes made to the system, or any specific error messages displayed. This additional information will help in further troubleshooting the printing issue effectively.