Revolutionizing Communication: Telviva Launches Call2Teams for Microsoft Teams

Telviva is making waves in the unified communications space with the launch of Call2Teams—a South African first-to-market SaaS solution that brings native voice capability directly into the Microsoft Teams environment. This innovative integration not only enables users to make, receive, and transfer calls seamlessly within Teams but also introduces rich PBX functionality, drastically reducing the costs and complexities typically associated with traditional Microsoft Teams Phone systems.

A New Chapter in Microsoft Teams Communication​

In today’s collaboration-driven world, Microsoft Teams has long been the go-to platform for meetings, chats, and file sharing. However, one missing link has been its native voice telephony—until now. With Call2Teams, Telviva leverages its expertise in cloud-based communications to fill that gap. The solution integrates Telviva’s voice system with Microsoft Teams, offering a native calling experience that feels fully part of the ecosystem rather than an add-on.
Key highlights include:

• Cost Efficiency: Organizations can achieve up to a 40% saving compared to traditional Teams Phone licenses.
• Streamlined Implementation: The cloud-native SaaS solution promises a minimal learning curve and rapid deployment.
• Enhanced Functionality: Users benefit from extended PBX features such as call transfers, conferencing, and comprehensive call history—all within the Teams interface.

This integration solves a long-standing pain point, where businesses had to grapple with additional expensive voice licenses and convoluted deployment procedures. By embedding voice directly into Teams, Telviva is not just offering a tool, but a transformative enabler for unified communications.

Deep Dive: Understanding Call2Teams​

Seamless Integration​

Call2Teams is designed to work in perfect concert with Microsoft Teams. By merging Telviva’s robust voice system with Teams’ intuitive interface, users experience a unified platform where every call, message, and meeting is interconnected. There is no need for users to juggle between disparate systems—everything is accessed within Microsoft Teams, thereby enhancing productivity and minimizing disruptions.

Rich PBX Features​

Beyond basic calling, Telviva’s solution brings a suite of PBX functionalities, including:

• Call Transfers and Conferencing: Elevating the calling experience by enabling smooth transfer between users and facilitating multi-party calls.
• Native Interactions: All call-related actions are recorded in Teams, meaning features like call history, presence, and real-time status updates are inherently accessible.
• Enhanced Security and Compliance: By staying within the secure Microsoft 365 framework, the solution ensures that every conversation is protected by stringent data protection and compliance protocols.

The native approach augments the collaborative qualities of Teams, allowing for a more cohesive work experience that feels both integrated and intuitive.

Flexible Licensing Options​

Telviva is offering two licensing tiers tailored to different Microsoft 365 environments:

1. Telviva Call2Teams: Ideal for Microsoft 365 licenses that already include standard phone system licensing.
2. Telviva Call2Teams Go: Designed for Microsoft 365 Business Options that do not have a built-in phone system license.

This dual-tier approach ensures that a wider array of organizations—from large enterprises to small businesses—can benefit from advanced telephony integration without facing prohibitive costs.

Market Impact: A Game Changer for South African Businesses​

The rollout of Call2Teams is significant in a market that is ripe for enhanced digital communication. According to recent estimates:

• Globally, Microsoft Teams boasts over 280 million monthly active users.
• Of these, approximately 12 million have enabled voice functionality.
• In South Africa, around 1.3 million users are active on Teams, yet only about 51,000 have adopted voice features.

This discrepancy points to a huge untapped market potential. As Rob Lith, Telviva’s Chief Commercial Officer, noted, the strong demand for making and receiving calls within the familiar Teams environment is largely driven by the shift toward hybrid working and increased online collaboration. With Call2Teams, Telviva positions itself to tap into this vast market, enabling businesses to bridge communication gaps with a solution tailored for local market nuances.

The Strategic Advantages of Call2Teams​

Cost Savings and Efficiency​

Cutting costs by 40% is nothing short of revolutionary in today’s competitive market. By eliminating the need for expensive additional voice licenses that often inflate IT budgets, Call2Teams makes high-quality, integrated telephony accessible to both large corporations and smaller enterprises.

Simplified Communication Flow​

Picture this: Instead of switching between a separate telephony system and a collaboration platform, employees now have one unified interface. This means:

• Increased Productivity: With everything consolidated into one platform, employees can manage meetings, calls, and data sharing without interruptions.
• Enhanced Collaboration: The integration ensures that all telephony activities are embedded within the digital collaboration fabric. This comprehensive approach not only streamlines daily operations but also strengthens team connectivity.

Advanced Security and Compliance​

Operating within Microsoft Teams leverages the robust security protocols of Microsoft 365. For organizations that handle sensitive information or must adhere to stringent industry regulations, this integration provides peace of mind by ensuring all communications are protected and compliant with industry standards.

Quick and Easy Implementation​

Telviva’s cloud-native approach means there’s no need for extensive on-premise infrastructure or laborious setup procedures. Companies can transition to Call2Teams with minimal disruption and training, making it a smart solution for businesses looking to rapidly modernize their communication systems. This agility is particularly beneficial as organizations continue to adapt to fast-changing digital trends.

Broader Implications in the Unified Communications Landscape​

Call2Teams isn’t just a new feature—it’s a trendsetter. In an era where digital transformation is accelerating, integrated solutions like this one are essential. They encapsulate the broader industry movement towards unified communications, where voice, messaging, conferencing, and collaboration are all housed under a single digital roof.
Consider these industry implications:

• Enhanced User Adoption: With more than 280 million Microsoft Teams users globally, integrating native voice capabilities could significantly boost overall user productivity and satisfaction.
• Scalability: As organizations grow, having a unified system that scales effortlessly to handle increased communication demands is invaluable.
• Interoperability: By remaining within the Microsoft ecosystem, Call2Teams guarantees that all voice interactions adhere to familiar protocols, thereby reducing the learning curve and ensuring smoother interoperability with existing tools.

From an IT perspective, solutions like Call2Teams offer a breath of fresh air in a traditionally fragmented telephony market. Companies can now consolidate their communication pipelines, thereby reducing both operational costs and administrative overhead while still bolstering robust security measures.

Telviva’s Vision for the Future of Communication​

Rob Lith’s comments reflect a bold and forward-thinking strategy: “There is no doubt a massive addressable market... we intend to be at the forefront of more voice integration in Teams environments in South Africa.” This forward-looking vision suggests that Telviva is not merely responding to current needs but is strategically positioning itself for future technology trends where integrated communication systems become the norm.
With the rise of hybrid work environments and the ongoing demand for seamless digital communication, Telviva’s launch of Call2Teams could serve as a catalyst for further innovation in the telephony space. By addressing both the cost and complexity barriers, Telviva paves the way for broader adoption of native voice capabilities, potentially influencing the global market trends for unified communications.

Conclusion: A Seamless, Cost-effective Future for Team Collaboration​

Telviva’s Call2Teams marks a significant milestone in the evolution of Microsoft Teams. By integrating native voice capabilities directly into Teams, businesses are now empowered to manage all aspects of communication—calls, messaging, and collaboration—within one secure, efficient platform. The benefits are compelling:

• Considerable cost savings of up to 40%.
• Elimination of complex, costly implementation processes.
• Enhanced PBX functionalities combined with Microsoft’s robust security frameworks.

For IT decision-makers and business leaders, Call2Teams offers a strategic advantage in today's fast-paced digital era, enabling a seamless and cost-effective transition toward centralized communication systems. As the unified communications market continues to evolve, Telviva’s innovative approach stands as a testament to the growing demand for integrated, agile, and secure communication platforms.
In a world where digital interconnectivity is paramount, solutions like Call2Teams are not merely enhancements—they are essential building blocks for the future of efficient business communication.

---

Source: TechCentral Telviva launches Call2Teams: native voice capability in Microsoft Teams - TechCentral