Strange message received after turning on computer, please help.

Discussion in 'Windows 7 Help and Support' started by borderlands, Feb 27, 2010.

  1. ickymay

    ickymay New Member

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    ok windows debugger came up with
    for all four minidumps which is quite conclusive

    the BugCheck 9F is a DRIVER_POWER_STATE_FAILURE and the driver involved is RTL8187Se.sys which is your Realtek Wireless LAN Driver update this :)

    also these drivers are old
    most of these drivers pre-date windows 7 release and definitely need replacing :eek:
    • SiWinAcc.sys is your SATALink Accelerator Drive
      SiRemFil.sysSATALink External Device Filter
      PxHlpa64.sys possibly belongs to the software PxHelp or PxHlpa by Sonic Solutions
      lmimirr.sys is your LogMeIn Mirror Miniport Driver
      UVCFTR_S.SYS is your Chicony USB 2.0 camera webcam driver (if it's a built in webcam, use the Toshiba drivers)
      RaInfo.sys RemotelyAnywhere Kernel Information Provider or DesktopAuthority Kernel Information Provider belongs to the software RemotelyAnywhere
      SynTP.sys is your Synaptics TouchPad Driver
      stwrt64.sys is possibly related to SigmaTel High Definition Audio Codec
      RTSTOR64.SYS is a driver for your Realtek USB 2.0 Card Reader
      LMIRfsDriver.sys is another driver component in LogMeIn
      adfs.SYS Thu Jun 26 16:52:37 2008 - Adobe File System driver
      AGRSM64.SYS is possibly related to Agere Systems Soft Modem
    you will need to go to all of the manufacturers websites and update all of these drivers if you want to achevie stability with your system ........

    If you need any help please post your system specifications such as manufacturer make and model and I'm sure we can help point you in the right direction ;)
     
    #21 ickymay, Mar 2, 2010
    Last edited: Mar 2, 2010
    kemical and (deleted member) like this.
  2. kemical

    kemical Windows Forum Admin
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    Excellent post icky.. 'Bow's to the master'.... :)
     
  3. borderlands

    borderlands New Member

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    Thank you for all of your help. This is by far one of the most helpful forums on the web.

    I have been to my specific support page on Gateway's website that has all my computers drivers and have spoken to Gateway. And they said all the drivers on my computer are designed to work with my computer and there is no need to update the drivers as it can cause problems. What they said sounded idiotic. Basically I have only been continually upgrading my graphics card as I play PC games often. I have used the "check for drivers" automatically feature in the Device Manager and it always says my drivers are up to date, so like I said I have never upgraded any drivers besides graphics card, since 2008 when I got the computer. Any links / tips on the best way to upgrade all of these drivers would be greatly appreciated.

    My computer specs are as follows:
    Gateway P-173X FX laptop
    Core 2 Duo 2.2GHZ processor
    4 gigs ram
    nividia 8800m gts graphics card
    Windows 7 ultimate 64 bit - upgrade from Vista ultimate 64 bit
     
  4. ickymay

    ickymay New Member

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    aww shucks thnx for the compliment :redface:

    whoever answered the phone to you and said "there is no need to update the drivers as it can cause problems" is definitely new in first line support and shouldn't be making comments like that, I think I would have asked for a manager and asked for some competent answers to how gateway intend on maintaining the compatibility of their products , OR where they suggesting but not actually stating that this notebook is not windows 7 compatible ?

    can you please run the windows 7 upgrade advisor to check your hardware compatibility and give us an idea if we aren't just "flogging a dead horse" ?

    I did take a look at the gateway support site and they don't list any windows 7 drivers for your notebook but the vista 64 bit files are a newer version than you have , for instance the synaptics touchpad driver found here is 9/17/2008 which makes it 8 months newer than the one your using .................

    It looks like it's going to prove difficult to find the right drivers, if they even exist for your notebook ? ........ so to start the process please download and run the free version of SIW and click file save as HTML report and upload here, and we can pick through your devices and goto the manufacturers websites to check for drivers :p
     
    #24 ickymay, Mar 2, 2010
    Last edited: Mar 2, 2010
    borderlands and (deleted member) like this.
  5. borderlands

    borderlands New Member

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    when I try to upload the file I got from SIW program , a little red exlamation point says "Invalid File." This has happened in both Firefox and Explorer. please see the below image for reference. any suggestions, thanks for your help again.
    windows7_upload..
     
    #25 borderlands, Mar 3, 2010
    Last edited: Mar 3, 2010
  6. kemical

    kemical Windows Forum Admin
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    You might need to zip it up first..
     
  7. borderlands

    borderlands New Member

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    Here are the windows upgrade adviser report and the SIW report in a zip file. Any further help on how I can obtain the proper drivers and get my computer up to date would be greatly appreciated.
     

    Attached Files:

  8. ickymay

    ickymay New Member

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    windows upgrade advisor is saying
    1. Microsoft .NET Framework 1.1 Not compatible This version of the program will not work on Windows 7.
    2. Steam version 1.0.0.0 Valve Update available We don't have compatibility information about this version of the program. Get an update to a compatible version
    3. Windows Live Messenger version 8.1.0178.00 Microsoft Corporation Update available We don't have compatibility information about this version of the program. Get an update to a compatible version
    so grab this here
    steam and windows live messenger version well google will solve that for you ;)

    i have run out of time again with my teenager pestering me for food so keep at it with google , can you post a list for the devices you have updated ?

    essentially stop 0x9f is usually caused by a driver that doesn't support coming out of sleep mode, so if we can replace all the old drivers you have a chance you can eliminate the crash :razz:

    have you crashed since the last bluescreens ?
     
  9. ickymay

    ickymay New Member

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    ok I have looked through your SIW report and with some searching i recommend ............

    unninstall logmein unless you really need it ?
    unninstall RemotelyAnywhere ?
    disable agere systems modem in the bios !

    research ;-
    PxHlpa64.sys possibly belongs to the software PxHelp or PxHlpa by Sonic Solutions possibly installed by winamp as a DVD burner filter driver possibly unninstall or remove filter driver ?
    dont think you can update realtek usb 2.0 card reader so try with this unplugged for a while.
    update satalink driver ?
    update sigmatel high def audio codec ?
    update synaptics touchpad driver ?
    update for chicony usb 2.0 webcam is not supported outside of the latest gateway drivers < a likely candidate !!

    adfs.SYS Thu Jun 26 16:52:37 2008 - Adobe File System driver have a look at the age of your adobe installations ??

    my conclusion is there really is no support for your laptop from gateway and or the devices to work under windows 7

    if you do get to talk to gateway support again you need to ask them ;-

    1. Is this laptop "Gateway P-173X FX laptop" supported under windows 7 ?
    2. one of my devices in the list above does not support resume from sleep in the driver do they have a fix ?

    N.B. in this case I don't think it's an issue but be aware Norton 360 can cause problems and it might be an idea to try removing it at least temporarily if all else fails ?
     
    #29 ickymay, Mar 5, 2010
    Last edited: Mar 5, 2010
  10. borderlands

    borderlands New Member

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    any other anti virus software recommendations, i use bitdefender at work and never had a problem and I hear microsofts fee virus software is pretty good.
     
  11. ickymay

    ickymay New Member

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    I use avira which can be a bit overzealous or MSE on many customers pc's and had no virus issues yet , but MSE is the most stable :)
     
  12. borderlands

    borderlands New Member

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    How would I go about to "disable agere systems modem in the bios !" I think the bios is the black screen you get to by holding F8 instartup I just don't know where to go once i am in there and would not want to screw anything up. sorry my windows 7 skills aren't the best.
     
  13. kemical

    kemical Windows Forum Admin
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    Normally pressing F8 whilst booting gets you into the advanced boot options. Try pressing either F2 or 'Delete' or watch the very first boot screen and you should see it listed (the button or key sequence to use).
    Once in the Bios you can navigate using the arrows on the keyboard and to access a category, press enter. To leave or exit a category, press 'Escape'.
    The above will perhaps be found in the latter categories?
     
  14. ickymay

    ickymay New Member

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    as Kemical said it's accessed in the first few seconds of turning your system on by pressing F2 or delete repeatedly until your in

    then it's a simple screen navigated with keyboard only, important keys are the arrow keys and page up, page down and return and escape

    the last action you want to do is go to the last page on your bios and save your changes and exit

    if you think you've changed something you should not have then simply exit without changes and then re enter bios screen :cool:
     

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