Windows 10 Toshiba Qosmio - BSOD

Iveta Geogrieva

New Member
Hi,

From time to time I have troubles with my PC and I get BSOD.
Today for example, I get this BSOD on windows start.

I don't know how to troubleshoot this problem so I need your help.
I upload all the needed files that w7f diagnostic tool grab.

Thank you in advance for your help.

Best regards,
Iveta Georgieva
 

Attachments

  • W7F_01-01-2017.zip
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Code:
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8007243083c, 2, 8, fffff8007243083c}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+247 )

Followup:     MachineOwner
Hi,
this bugcheck is usually caused by drivers using improper addresses.

Although the dump file points to a driver as being the culprit none are mentioned specifically.

I did have a look through your drivers and two look like possible culprits:

avgmfx64.sys Mon Sep 26 17:19:13 2016: AVG AV Suite. Please remove and just use the on board Defender AV. We always ask this regardless of which AV suite it is as they can all cause the odd issue.

GUBootStartup.sys Thu Apr 23 03:03:58 2015: GlarySoft - Glary Utilities Startup Manager Tool driver, again please remove as i have a feeling this app is clashing with AVG.

Now if the bsod still continues we'll try the driver verifier but first you'll need to create a Windows 10 recovery disk/USB Once you have a recovery disk/USB follow this guide:
Driver Verifier - Windows 10, 8.1, 8, 7 & Vista (BSOD-related) - Tech Support Forum

Hopefully the culprit driver will be caught in a dump file.

In case any corruption has crept in please run these scans:

File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Post any new dump files.
 
Thank you for the fast response.

I'll start eliminating the eventual problems one by one.

If I'm not able to find which out driver causes the problem, I'll post any new dump files.

Best regards,
Iveta
 
If I'm not able to find which out driver causes the problem, I'll post any new dump files.
I wrote above which apps/drivers to remove as i know from experience that they are the most likely suspects and if that doesn't fix the issue try the driver verifier. This should make the errant driver blue screen and appear on a dump file.
 
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