Telviva’s latest offering is making waves by seamlessly blending native voice capabilities within Microsoft Teams for Windows users. The new Call2Teams solution delivers a native calling experience backed by robust PBX functionality—all while trimming costs by a striking 40% compared to traditional Microsoft Teams Phone licensing. For IT administrators and business leaders navigating an increasingly hybrid work environment, this news is poised to transform communication strategies and reduce operational complexity.
• Native integration within Microsoft Teams
• Up to 40% cost savings compared to conventional Teams Phone licenses
• Extended PBX functionalities, including call transfers, conferencing, and comprehensive call history
• Compliance with Microsoft’s licensing and security frameworks
Rob Lith, Telviva’s Chief Commercial Officer, emphasizes the solution’s ability to tap into a massive addressable market. With over 280 million monthly active Microsoft Teams users worldwide and a significant growth in hybrid communication, the timing is perfect for organizations looking to consolidate communication channels.
• Cost Efficiency: With a 40% cost reduction, organizations can redirect saved resources to other strategic IT projects.
• Simplified Management: The integration reduces the need for additional voice licenses and minimizes the complexity of deployments—a boon for IT departments managing multi-platform environments.
• Enhanced Collaboration: Native voice integration fosters a more cohesive user experience, reducing friction and streamlining communication workflows.
• Industry-Leading Compliance: For businesses with rigorous data security and compliance standards, the assurance that telecommunications remain within the secure bounds of Microsoft Teams is invaluable.
Moreover, Telviva’s inclusion in South Africa’s largest cloud free-call community—with the added perk of zero-rated calls to any customer on its network—reinforces the value proposition. Users within the Telviva ecosystem can enjoy uninterrupted, cost-effective communication, a feature that is particularly attractive in a region where communication costs can quickly add up.
From an end user’s perspective, the benefits are equally pronounced:
• Familiar Environment: Users continue to leverage the Microsoft Teams interface they know well, now enriched with advanced voice calling features.
• Quick Onboarding: With minimal training required, teams can begin leveraging advanced telephony features almost immediately—a critical advantage in fast-paced business settings.
• Enhanced Communication: The seamless integration means that call history, presence, and interactive features are all native to Teams, fostering a more natural communication flow.
The Telviva approach also aligns with the current trend toward cloud-based, scalable solutions that match the pace of modern business. With the increased adoption of Microsoft Teams on Windows-based devices, having a seamless, secure voice platform integrated within one of the world's most popular collaboration tools is a significant competitive advantage.
• Dependency on the Microsoft Ecosystem: The success of Call2Teams is inherently tied to the Microsoft Teams environment. Any changes or updates from Microsoft could necessitate rapid adjustments from Telviva.
• Market Maturity: As early adopters in the South African market, Telviva still faces the challenge of expanding voice integration beyond the current user base.
• Integration Complexity in Larger Enterprises: While the solution is presented as simple and quick to implement, larger organizations with more complex telephony needs might require additional customization or support.
Looking ahead, it will be interesting to see how competitors respond and whether similar solutions emerge in other markets. With the ongoing digital transformation and the convergence of communication platforms, the industry as a whole seems poised for an era where unified communications become the norm rather than the exception.
For IT professionals and business executives keen on streamlining operations while cutting costs, this innovative SaaS offering could well be the catalyst for a more integrated and efficient communication strategy. As organizations continue to seek ways to consolidate their digital tools and reduce complexity, solutions like Call2Teams will likely play an increasingly pivotal role in shaping the future of business communication on the Windows platform.
The Telviva Call2Teams story underscores a broader industry trend: the merging of voice and digital collaboration into a unified, cost-effective, and user-friendly ecosystem. As the landscape of remote and hybrid work evolves, such innovations are not just welcome—they’re essential for staying ahead in an ever-competitive digital world.
Source: ITWeb Telviva's Call2Teams helps businesses reduce cost, complexity by enabling native voice calling within Microsoft Teams
Bridging Communication Gaps in a Hybrid World
As organizations pivot to digital-first work models, the integration of voice services directly into familiar collaboration platforms like Microsoft Teams has become paramount. Telviva’s Call2Teams is a timely answer to this call. By embedding telephony within Teams, employees can make and receive calls without ever leaving their workspace. Key highlights include:• Native integration within Microsoft Teams
• Up to 40% cost savings compared to conventional Teams Phone licenses
• Extended PBX functionalities, including call transfers, conferencing, and comprehensive call history
• Compliance with Microsoft’s licensing and security frameworks
Rob Lith, Telviva’s Chief Commercial Officer, emphasizes the solution’s ability to tap into a massive addressable market. With over 280 million monthly active Microsoft Teams users worldwide and a significant growth in hybrid communication, the timing is perfect for organizations looking to consolidate communication channels.
Unpacking Call2Teams Technology
At its core, the Call2Teams solution bridges the gap between cloud-based communications and the ubiquitous Microsoft Teams interface. Its architecture isn’t just built for cost savings—it’s designed to simplify deployment and enhance user experience. Here’s how:- Seamless Integration
Telviva’s solution marries Microsoft Teams with its own robust voice system. This integration means no more juggling separate tools or facing steep learning curves—everything is accessible in one unified interface. The design ensures that familiar features like presence, call history, and user policies are retained, which in turn mitigates training challenges and accelerates user adoption. - Extended PBX Functionality
Beyond basic calling, Telviva offers rich PBX features comparable to traditional phone systems. Users can effortlessly transfer calls, set up conferences, and manage advanced call routing options—all within the Teams environment. For IT administrators, this means enhanced control over call management without the need for an entirely new system. - Compliance & Security
With tight integration comes the assurance of compliance. Telviva’s Call2Teams adheres fully to Microsoft MS365’s stringent security and licensing frameworks, ensuring robust data protection and regulatory compliance—a crucial factor for businesses operating in heavily regulated sectors. - Flexible Licensing Options
Understanding that one size does not fit all, Telviva has introduced two tiers:- Call2Teams: Tailored for Microsoft 365 licenses that already include a standard phone system license.
- Call2Teams Go: Engineered for Microsoft 365 business options that do not necessitate a separate phone system license.
This flexibility not only extends the solution’s market reach but also allows organizations to choose a model that aligns perfectly with their existing infrastructure and budgetary constraints.
Market Impact and User Adoption
The numbers paint a compelling picture. Globally, while Microsoft Teams enjoys vast usage, only a fraction of users have enabled voice capabilities. In South Africa alone—with an estimated 1.3 million active Teams users—only about 51,000 have harnessed voice functionalities. This disparity signals substantial untapped potential, which Telviva is strategically positioned to capture.• Cost Efficiency: With a 40% cost reduction, organizations can redirect saved resources to other strategic IT projects.
• Simplified Management: The integration reduces the need for additional voice licenses and minimizes the complexity of deployments—a boon for IT departments managing multi-platform environments.
• Enhanced Collaboration: Native voice integration fosters a more cohesive user experience, reducing friction and streamlining communication workflows.
• Industry-Leading Compliance: For businesses with rigorous data security and compliance standards, the assurance that telecommunications remain within the secure bounds of Microsoft Teams is invaluable.
Moreover, Telviva’s inclusion in South Africa’s largest cloud free-call community—with the added perk of zero-rated calls to any customer on its network—reinforces the value proposition. Users within the Telviva ecosystem can enjoy uninterrupted, cost-effective communication, a feature that is particularly attractive in a region where communication costs can quickly add up.
Benefits for IT Professionals and End Users
For IT professionals, the new solution promises a significant reduction in the headaches often associated with multi-system integration. Instead of dealing with the complexities of interfacing separate telephony and collaboration systems, IT teams can now manage operations from a unified dashboard within Microsoft Teams. This congruence not only trims down administrative overhead but also enhances troubleshooting and maintenance efficiency.From an end user’s perspective, the benefits are equally pronounced:
• Familiar Environment: Users continue to leverage the Microsoft Teams interface they know well, now enriched with advanced voice calling features.
• Quick Onboarding: With minimal training required, teams can begin leveraging advanced telephony features almost immediately—a critical advantage in fast-paced business settings.
• Enhanced Communication: The seamless integration means that call history, presence, and interactive features are all native to Teams, fostering a more natural communication flow.
Wider Implications for the Microsoft Ecosystem
Telviva’s Call2Teams is more than just another tool—it’s a reflection of broader trends influencing the Microsoft ecosystem. As enterprises increasingly opt for integrated, all-in-one solutions, it’s clear that native voice capabilities within Teams are no longer a luxury but a necessity. Microsoft’s own push towards an integrated 365 environment makes third-party solutions like Call2Teams highly complementary. They extend the functionality of standard offerings, thereby enabling businesses to customize their communication framework without reinventing the wheel.The Telviva approach also aligns with the current trend toward cloud-based, scalable solutions that match the pace of modern business. With the increased adoption of Microsoft Teams on Windows-based devices, having a seamless, secure voice platform integrated within one of the world's most popular collaboration tools is a significant competitive advantage.
Potential Considerations and Future Developments
While the advantages are clear, organizations should consider potential limitations:• Dependency on the Microsoft Ecosystem: The success of Call2Teams is inherently tied to the Microsoft Teams environment. Any changes or updates from Microsoft could necessitate rapid adjustments from Telviva.
• Market Maturity: As early adopters in the South African market, Telviva still faces the challenge of expanding voice integration beyond the current user base.
• Integration Complexity in Larger Enterprises: While the solution is presented as simple and quick to implement, larger organizations with more complex telephony needs might require additional customization or support.
Looking ahead, it will be interesting to see how competitors respond and whether similar solutions emerge in other markets. With the ongoing digital transformation and the convergence of communication platforms, the industry as a whole seems poised for an era where unified communications become the norm rather than the exception.
Final Thoughts
Telviva’s Call2Teams represents a significant milestone in simplifying business communications for Windows users. Its promise of cost savings, simplified integration, and extended PBX capabilities within Microsoft Teams is a compelling proposition for both small businesses and larger enterprises. By delivering a familiar and secure voice communication experience, Telviva is not only addressing current market demands but also setting the stage for future innovations in unified communications.For IT professionals and business executives keen on streamlining operations while cutting costs, this innovative SaaS offering could well be the catalyst for a more integrated and efficient communication strategy. As organizations continue to seek ways to consolidate their digital tools and reduce complexity, solutions like Call2Teams will likely play an increasingly pivotal role in shaping the future of business communication on the Windows platform.
The Telviva Call2Teams story underscores a broader industry trend: the merging of voice and digital collaboration into a unified, cost-effective, and user-friendly ecosystem. As the landscape of remote and hybrid work evolves, such innovations are not just welcome—they’re essential for staying ahead in an ever-competitive digital world.
Source: ITWeb Telviva's Call2Teams helps businesses reduce cost, complexity by enabling native voice calling within Microsoft Teams
