Windows 10 Troubleshooting program crashes


Windows Forum Team
Staff member
This is a guide to on how to capture information that will allow us to better help you solve your "Application Crash" problems. In order to get the needed information for analysis you will need to download the Debug Diagnostic application from Microsoft and administrator rights on your system. The Application and be found here: Download Debug Diagnostic Tool v2 Update 2 from Official Microsoft Download Center Go ahead and install it once you've downloaded it.

Now launch the newly installed program by pressing the [Windows key] and search debug diag, you shouldn't need to type in the entire thing.

We want to do a crash capture, so we will select Crash and click Next

We want to select "A specific process"

You can either manually type the program name or if it is currently running select it from the list. I wrote a program called CrashTest.exe for this guide. Click Next when you have your crashing program selected.

Now we need to select what we want Debug Diag to capture. If you don't know the exception code use section (1) below to specify "Mini Dump" and 1-5 chances. If you know the exception code, you can use the Exceptions button to configure special capture options shown in blue below. Click Next when finished.

Now we need to specify a location the captures will be saved, for this you can choose any location, I chose my desktop in a folder called Test If the folder doesn't exist you will be prompted to create it.

Finally you will need to activate the rule

Now we can see the rule is created and are dump count is 0

Now run your program in whatever way causes it to crash and you should see the Userdump Count increase.

If we open the folder we specified for are dumps we will see a .dmp file and .txt file. The last step is to zip and upload this directory to the site for analysis.
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New Member
There are lot of things to be learn by users, such as how to fix random application crashes and hangs, with free Windows tools designed to battle any hanging application.In general case troubleshooting the progress indicator and program crashes in Mac OS X.I suggested you that turn on automatic updates and keep your system up to date with the latest updates available.It may avoid the trouble shooting problems and you can do programs perfectly.Writing an essay as a beginner can be a very hard thing. The students want to get high grade and need help with understanding the task and arranging the content for their paper.


Well-Known Member
Lets diagnose the issue by referring to the following issue diagnosing methods and check the issue status.

Method 1:

Ensure that you have installed available Windows updates, including Optional updates and check the issue status.

Method 2:

I would suggest you to perform a clean boot and check if it helps.

Clean boot will check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Method 3:

To isolate the issue, I suggest you to create another user account and check if the issue persists. This will determine if the issue is a profile corruption. To do that, follow the steps below.

  1. Go to Start menu.
  2. Click on Settings.
  3. Choose Accounts.
  4. Select Other User Accounts towards the left.
  5. Select Add an Account.
  6. Towards the bottom, select “Sign in without a Microsoft account.”
  7. Choose Local Account.
  8. Enter a user name and hit Next.
  9. Click on Finish.
  10. Sign out from the current Account and Log into the new account.
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If updating the app doesn't fix it, your next step is to clear its data cache, potentially removing any bugs. On Windows, the only way to do this is by uninstalling and reinstalling the program. To remove a program, hit the Start menu and select the cog icon to open Windows Settings. Choose Apps, find the problem program, and click Uninstall to remove it then reinstall the application.