Windows 10 Troubleshooting program crashes

Discussion in 'Windows 10 Help and Support' started by Neemobeer, May 1, 2016.

  1. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Joined:
    Jul 4, 2015
    Messages:
    2,416
    Likes Received:
    366
    This is a guide to on how to capture information that will allow us to better help you solve your "Application "Crash" problems. In order to get the needed information for analysis you will need to download the Debug Diagnostic application from Microsoft and administrator rights on your system. The Application and be found here: Download Debug Diagnostic Tool v2 Update 2 from Official Microsoft Download Center Go ahead and install it once you've downloaded it.

    Now launch the newly installed program but pressing the [Windows key] and search debug diag, you shouldn't need to type in the entire thing.
    debug1.

    We want to do a crash capture, so we will select Crash and click Next
    debug2.

    We want to select "A specific process"
    debug3.

    You can either manually type the program name or if it is currently running select it from the list. I wrote a program called CrashTest.exe for this guide. Click Next when you have your crashing program selected.
    debug4.

    Now we need to select what we want Debug Diag to capture. If you don't know the exception code use section (1) below to specify "Mini Dump" and 1-5 chances. If you know the exception code, you can use the Exceptions button to configure special capture options shown in blue below. Click Next when finished.
    debug5.

    Now we need to specify a location the captures will be saved, for this you can choose any location, I chose my desktop in a folder called Test If the folder doesn't exist you will be prompted to create it.
    debug6.

    Finally you will need to activate the rule
    debug7.

    Now we can see the rule is created and are dump count is 0
    debug8.

    Now run your program in whatever way causes it to crash and you should see the Userdump Count increase.
    debug9.

    If we open the folder we specified for are dumps we will see a .dmp file and .txt file. The last step is to zip and upload this directory to the site for analysis.
    debug10.
     
    #1 Neemobeer, May 1, 2016
    Last edited: May 1, 2016
    j9ksf and kemical like this.
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    Nice post!
     
  3. Dariya

    Dariya Member

    Joined:
    May 27, 2016
    Messages:
    1
    Likes Received:
    0
    Nice, thanks!
     
  4. allennicol

    allennicol New Member

    Joined:
    Oct 17, 2016
    Messages:
    2
    Likes Received:
    0
    There are lot of things to be learn by users, such as how to fix random application crashes and hangs, with free Windows tools designed to battle any hanging application.In general case troubleshooting the progress indicator and program crashes in Mac OS X.I suggested you that turn on automatic updates and keep your system up to date with the latest updates available.It may avoid the trouble shooting problems and you can do programs perfectly.Writing an essay as a beginner can be a very hard thing. The students want to get high grade and need help with understanding the task and arranging the content for their paper.
     
  5. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
    Premium Supporter

    Joined:
    Jan 28, 2013
    Messages:
    1,803
    Likes Received:
    219
    Looks good, neem! :encouragement: I will direct users to try this out.

    BBJ
     

Share This Page

Loading...