Unexpected BSOD results in crash dump (new custom built computer)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Vaher, Feb 25, 2013.

  1. Vaher

    Vaher New Member

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    Hello,

    I am requesting assistance with a an occasional hung computer and BSOD. I am unable to obtain "run as administrator" when right click on W7F Diagnostic Tool. W7F Diagnostic Tool error message: "Unhandled exception has occured in your application." Error message details are included in the attachment.

    View attachment W7F BSOD Report.zip
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Please try running this app: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please un-install ZoneAlarm, it may be conflicting with your Kaspersky.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Mon Feb 25 13:27:00.708 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-5834-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]0 days 0:33:55.707[/B]
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :[B]GenuineIntel[/B]
    BugCheck [B]124, {0, fffffa80071a8028, be000000, 800400}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80071a8028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR_MAE[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3502[/B]
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3502
    Overclock Ratio:      [COLOR=red]1.03[/COLOR]
     
      BIOS Version                  3402
      BIOS Release Date             05/07/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Feb 25 11:48:52.907 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-5943-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime:[B]0 days 0:32:36.907[/B]
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :[B]GenuineIntel[/B]
    BugCheck [B]124, {0, fffffa80071a5028, be000000, 800400}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80071a5028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR_MAE[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3502[/B]
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3502
    Overclock Ratio:      [COLOR=red]1.03[/COLOR]
     
      BIOS Version                  3402
      BIOS Release Date             05/07/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Mon Feb 25 13:27:00.708 2013 (UTC - 5:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    btath_rcp.sys               Thu Jun 24 02:17:21 2010 (4C22F871)
    btath_flt.sys               Thu Jun 24 02:17:38 2010 (4C22F882)
    btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
    btath_hcrp.sys              Tue Jun 29 05:30:43 2010 (4C29BD43)
    jraid.sys                   Tue Aug 10 05:28:44 2010 (4C611BCC)
    btath_lwflt.sys             Mon Sep 13 04:26:54 2010 (4C8DE04E)
    e1c62x64.sys                Tue Sep 21 17:34:15 2010 (4C9924D7)
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    ElRawDsk.sys                Tue Oct 26 05:34:13 2010 (4CC6A095)
    RTKVHD64.sys                Tue Nov 23 05:14:08 2010 (4CEB93F0)
    btath_a2dp.sys              Mon Feb 14 20:47:47 2011 (4D59DB43)
    btfilter.sys                Tue Mar  8 01:15:22 2011 (4D75C97A)
    iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
    asmtxhci.sys                Wed Sep 14 03:36:09 2011 (4E705969)
    asmthub3.sys                Wed Sep 14 03:36:19 2011 (4E705973)
    PDFsFilter.sys              Thu May 10 12:29:02 2012 (4FABECCE)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    klflt.sys                   Fri Aug  3 12:10:13 2012 (501BF7E5)
    klif.sys                    Fri Aug 17 11:01:07 2012 (502E5CB3)
    nvlddmkm.sys                Thu Aug 30 11:50:16 2012 (503F8BB8)
    vsdatant.sys                Mon Oct 29 19:02:35 2012 (508F0B0B)
    ISWKL.sys                   Fri Nov  2 13:56:58 2012 (5094096A)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ElRawDsk.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
    http://www.carrona.org/drivers/driver.php?id=ISWKL.sys
     
  3. Vaher

    Vaher New Member

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    usasma,

    Thank you for your assistance. It appears that un-installing ZoneAlarm was the solution. Yesterday the computer ran for more then 12 hours, until manual restart. Previously the BSOD would occur within 20 minutes. Bitdefender Internet Security was installed to replace ZoneAlarm.

    Should I continue to submit the reports for app: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista?
     
    #3 Vaher, Mar 3, 2013
    Last edited: Mar 3, 2013
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    "Nothing succeeds like success!"
    We don't need any further reports unless the BSOD's recur.
    I generally suggest waiting a week to see if they'll come back - at that point I think that the BSOD's may be fixed
    After 2 weeks without a BSOD - I'm pretty sure that it's been fixed for good.

    Good luck to you!
     
  5. Vaher

    Vaher New Member

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    It is good that I did not have to wait two weeks. BSOD returned.

    StartRep.exe Application Error
    The instructions at 0xfae2297f reference memory at 0xffffffff. The memory could not be read.

    Windows Memory Diagnostic tool = no problems

    Startup Repair cannot repair this computer automatically.
    Problem Details
    Problem signature:
    Problem Event Name: StartupRepairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: unknown
    Problem Signature 04: 21199926
    Problem Signature 05: AutoFailure
    Problem Signature 06: 2
    Problem Signature 07: 0xfc
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Restoring system to an earlier time allowed computer startup to continue.
     
    #5 Vaher, Mar 4, 2013
    Last edited: Mar 4, 2013
  6. Vaher

    Vaher New Member

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    I am also receiving "Error: Windows Explorer has stopped working." For this error I am following the instructions at Error: Windows Explorer has stopped working. I will continuously edit this post with the results from each step that is followed. I will also return to the instructions in usasma's first reply for the BSOD Posting Instructions and the free hardware diagnostics.

    1) System File Checker (CFS)
    "Windows Resource Protection did not find any integrity violations"
     
  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    If the problems continue, please generate a new set of reports (even though you're not reporting BSOD's).
    Also, please do this:
     

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