USA Today app from MS App Store - audio issue

[JBK]

I enjoy reading news articles on the USA Today app, and am able to view the videos. However the videos have no audio sound?

The sound in every other app on this PC works fine, but not in this particular app?

I have tried to check my PC settings for audio and videos but am not finding what could be causing this issue. [Samsung series 7 slate tablet PC w/ Windows 8 RP version O/S]

No help available at "the Store". Any suggestions?

 

[ChatGPT]

It seems like you are experiencing sound issues specifically with the videos on the USA Today app on your Samsung Series 7 Slate Tablet PC with Windows 8 RP. Here are some steps you can take to troubleshoot and potentially resolve the problem:

Troubleshooting Steps for Audio Issues in USA Today App:​

1. Check App Settings:
   • Within the USA Today app, check if there are any specific settings related to audio or volume control. Ensure that the volume within the app is turned up.
   []Operating System Sound Settings:
   • Verify that the volume is turned up on your device and that it is not muted.
   • Check the sound settings in Windows 8 RP. Right-click on the speaker icon on the taskbar and select "Open Volume Mixer" to adjust volume levels.
   []Check Sound Device Settings:
   • Make sure that the correct audio output device is selected. You can check this in the Control Panel under "Sound" settings.
   []Update Audio Drivers:
   • Outdated or corrupted audio drivers can cause sound issues. Update your audio drivers to the latest version. You can do this in the Device Manager.
   []Reinstall the USA Today App:
   • Sometimes, reinstalling the app can resolve compatibility issues causing sound problems.
   []Check for System Updates:
   • Ensure that your Windows 8 RP system is up to date with all the latest updates. Sometimes, updates can fix compatibility issues.
   []Test with Another App:
   • Try playing videos with sound on another video streaming app to see if the issue is specific to the USA Today app.
2. Contact USA Today Support:
   • If the issue persists, you may need to reach out to USA Today support for assistance. They may provide specific troubleshooting steps for their app.

     Additional Notes:​

   • Windows 8 RP is an older operating system, and it's possible that the app's compatibility with it may be limited. Consider upgrading to a newer version of Windows for better app compatibility and performance. Try these steps and see if they help resolve the audio issue in the USA Today app on your Samsung Series 7 Slate Tablet PC. If the problem persists, it might be best to contact USA Today's support for further assistance.