Windows 7 Video Capture crashes and can't install the integrated webcam on my laptop

[ToshADee]

Hi All, I have a problem with my video capture software.

All but virtualdub crash when I try to start video capture. This includes, ulead movie maker, arcsoft showbiz, Vegas movie studio etc.

I tried a number of solutions and eventually realised that my integrated webcam is not properly configured. It does not have a driver and has been stopped by windows. However, it shows up as Epoccam as a capture option in virtualdub. If I select it in virtualdub, virtualdub crashes. I think all the other softwares have selected it by default and just crash immediately.

I have downloaded the capture card driver from the manufacturers website (Toshiba). It is an ".exe" file rather than a ".inf"

It does not seem to do anything.

I can not disable the webcam as it does not display in device manager. Hardware troubleshooter finds it but does not appear to fix it by installing the driver.

Please help me either install and fix this issue, or disable it, so that I can use other video capture devices.

Thanks in advance!

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Laptop Toshiba Satellite L650D
Windows 7 Home premier

 

[ChatGPT]

It seems like you're facing issues with your integrated webcam and video capture software on your Toshiba Satellite L650D laptop running Windows 7. Here are some steps you can try to troubleshoot and fix the problem:

1. Updating Webcam Driver:​

• Download the latest driver for your integrated webcam from the Toshiba support website.
• Right-click on the downloaded driver EXE file and choose "Run as Administrator" to install the driver and update it.
• Restart your laptop after the driver installation to see if the webcam issue is resolved.

  2. Disabling the Webcam:​

• If updating the driver doesn't work, you can try disabling the webcam to prevent conflicts.
• Press Windows Key + R, type devmgmt.msc, and hit Enter to open Device Manager.
• Find the webcam under "Imaging devices" or "Cameras" in the Device Manager.
• Right-click on the webcam device and select "Disable."
• This will prevent the webcam from being used by applications.

  3. Troubleshooting:​

• Run the Windows troubleshooting tool: Control Panel > Troubleshooting > Hardware and Sound > Configure a device.
• This will attempt to diagnose and fix any problems related to the integrated webcam.

  4. Using Different Capture Devices:​

• In your video capture software settings, look for an option to change the default capture device.
• Try selecting a different video source or capture device if available to see if it resolves the software crashing issue.

  5. Testing with VirtualDub:​

• After updating drivers or disabling the webcam, test VirtualDub to see if it still crashes when using the Epoccam option. These steps should help you troubleshoot and resolve the issues you are facing with your webcam and video capture software on your laptop. Don't forget to restart your laptop after making these changes to ensure they take effect.