Windows 11 24H2 Update: Compatibility Issues with Google Workspace Sync for Outlook

In the latest twist in the ongoing saga of Windows 11 updates, Microsoft has imposed a compatibility hold on the highly anticipated Windows 11 24H2 update for users of Google Workspace Sync for Microsoft Outlook (GWSMO). This measure is primarily aimed at those who have not updated to the latest version of GWSMO, which is version 4.3.68.0, released on November 22, 2024.

What’s Happening?​

If you’ve recently upgraded to Windows 11 24H2 and found your Outlook refusing to launch with ominous messages like “MAPI was unable to load the information service,” you’re not alone. Users have reported errors such as:

• "Cannot Start Microsoft Outlook. Cannot Open the Outlook Window."
• "The set of folders cannot be opened. An unexpected error has occurred."

Frustrating, right? This compatibility hiccup makes the Outlook experience akin to a rollercoaster that suddenly stops mid-ride—suspending all your email activities and productivity.

Why the Block?​

The decision to halt the rollout of the update stems from a series of user complaints and operational snafus that surfaced immediately following the installation of Windows 11 24H2. Many users who had not upgraded their version of GWSMO found themselves unable to either reinstall or uninstall the sync tool, complicating their efforts to troubleshoot the broken Outlook functionality.
Microsoft’s recommendation is straightforward: update to GWSMO version 4.3.68.0 before you proceed with the Windows 11 24H2 update. It’s a proactive step aimed at ensuring a smoother transition—because let’s face it, no one wants to have their emails left hanging in limbo.

How It Affects You​

For those of you who are heavy users of Microsoft Outlook along with Google Workspace, this block brings forth several considerations:

• Delay Your Update: If you are currently using an outdated version of GWSMO, hold off on upgrading to the Windows 11 24H2 update until you have successfully installed the required GWSMO version.
• Wait for Compatibility: After updating GWSMO, Microsoft advises users to wait up to 48 hours for the compatibility hold to be lifted. If Outlook continues to malfunction post-update, Microsoft recommends reaching out to Google Workspace Support for assistance.

This hold comes at a time when Windows 11 24H2 is already having a shaky launch, with various gamers reporting their own issues. Just weeks ago, gamers of Star Wars and Avatar managed to catch a break after Ubisoft rolled out hotfixes, but other titles from Ubisoft still face bugs.

Broader Implications​

So, what does this mean for the broader Windows ecosystem? It exemplifies the importance of software compatibility, especially as companies like Microsoft and Google continue to integrate their tools to support a diverse user base. These interdependencies highlight an essential truth: keeping software updated is not just about having the latest features; it’s often about nipping problems in the bud before they escalate.

What Should You Do?​

1. Check Your GWSMO Version: Ensure you are on version 4.3.68.0 or higher. If not, visit Google’s download page to get the latest version.
2. Patience is Key: If you’ve already updated to Windows 11 24H2 and find yourself facing obstacles, give it a day or two after updating GWSMO to see if the issue resolves itself. If all else fails, don’t hesitate to seek help from Google Workspace Support.
3. Stay Informed: Keep an eye on forums and news updates—situations like this fluctuate, and what’s unresolvable today might get a fix tomorrow.

In the world of tech, surprises are always just around the corner, so it’s wise to remain vigilant and informed as we navigate this high-speed digital landscape together. With a little patience and the right updates, you'll be back to conquering your inbox in no time!

---

Source: ExtremeTech Microsoft Blocks Windows 11 24H2 Update for Many Users of Google Workspace Sync