Windows 7 Windows 7 64 bit BSOD Problem. Please Help!

mnikolov123 · Dec 14, 2016

Hello,
I have the issue from yesterday and couldn't find a way to solve it yet. I have some dump files but I don't know how to analyze them. Hopefully someone can tell me what I need to do to fix this problem. I couldn't attach the files, some unknown error occurred, so I uploaded them with filedropper and here is the link :
Link Removed
Hope you can help me! Thanks!

kemical · Dec 14, 2016

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffffa800db26e50, 482a06cbed263b44, fffffa800db26e50}

*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+4f9c5 )

Followup...

kemical · Dec 14, 2016

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffffa800db26e50, 482a06cbed263b44, fffffa800db26e50}

*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+4f9c5 )

Followup:     MachineOwner

Hi,
the above dump file is blaming Norton AV = IDSvia64.sys. It could be that a recent update has caused some corruption or similar.

Norton does have history of causing BSOD's and sadly isn't the superb AV suite it once was circa 2002/4.

Try removing Norton using the Norton removal tool:
Download and run Norton Removal Tool

Replace Norton with M.S.E as it's ultra stable.
https://support.microsoft.com/en-gb/help/14210/security-essentials-download

Run your machine like this for a few days to see if the bsod has stopped.

Once your certain the blue screen has stopped try re-installing Norton again making sure you right click it and install as admin.

Please post any new dump files.

I'm off to bed shortly but will check back in the morning for any updates you may have posted..

mnikolov123 · Dec 15, 2016

Thank you very much. Windows installed few updates yesterday 14th Dec and I noticed that the NIS interface has changed and I suppose it has been automatically updated. I will try reinstalling it now and see what happens

mnikolov123 · Dec 15, 2016

I did uninstall Norton for now and the problem seems to have been fixed. I tried everything before posting here and nothing worked.Thank you ones again!

kemical · Dec 15, 2016

Your very welcome Mnikolov.

As I said earlier, any problems please post back.

Windows 7 Windows 7 64 bit BSOD Problem. Please Help!

mnikolov123

Active Member

kemical

kemical

Windows Forum Admin

mnikolov123

Active Member

mnikolov123

Active Member

kemical

Windows Forum Admin

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