Windows 8 Keeps deleting files and icons

Discussion in 'Windows 8 Help and Support' started by AdamR, Mar 21, 2014.

  1. AdamR

    AdamR New Member

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    The mother in law has a windows 8 laptop and at the moment it keeps deleting files (ie: my documents, my pictures) and the start menu icons like it is refreshing the profile

    When I complete a restore it goes back to normals okay, then a couple of days later we are back to square one

    Any thoughts ????

    Thanks !!
     
  2. ussnorway

    ussnorway Windows Forum Team
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    Are we talking a new laptop from a shop or a second hand one?
     
  3. AdamR

    AdamR New Member

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    HP Laptop from store. About 12 months old

    At this stage only has 8.0
     
  4. strollin

    strollin Senior Member

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    I've never encountered an OS that deletes files or icons on its own so if that's truly what is happening I would suspect you have a virus or malware. Have you done any scans with AV or anti-malware software?
     
  5. badrobot

    badrobot Senior Member

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    Yup. Just like what strollin said, you have something in your library folders that corrupts the files (or make them go missing). Clean up your library folders (My Documents, Photos, etc.) and run Malwarebytes and Superantispyware (one after the other). It's most likely one of the downloaded stuffs you have in there.
     
    #5 badrobot, Mar 21, 2014
    Last edited: Mar 21, 2014
  6. AdamR

    AdamR New Member

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    Thanks i will give that a go. appreciate it
     
  7. ussnorway

    ussnorway Windows Forum Team
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    Try what Badrobot suggests first... Are the missing files all of a certain type and does groovy-nan have a skydrive?

    In any event you can open the schedule tracking manager and have a look at what Window's has running on the system.

    Press the [windows key] + [R] to bring up the run command and then type "taskschd.msc" without the quotes and hit ok... Then go to the Action menu and click "Display All running tasks".

    p.s. Imo Windows 8 is a friendlier desktop environment than 8.1 which adds the hyper-v server but perhaps I'm being ageist by assuming she isn't into making Virtual machines.
     

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