Windows 7 Windows an't load PROSet NIC driver, code 31, after "gray screen of death"?

[Ninethe]

I've never heard of a "gray screen of death" either, but that's certainly what it looked like!

I'm working on a clean install of 64-bit Windows 7 Pro SP1U, and I'm mostly finished installing my apps. The major problem symptom is that all of a sudden, my Intel PROSet Ethernet Connection (2) 1218-V can't load it's drivers.

Here's the sequence of events...

(1) Finished installing Nero 2014 Ultimate updates, which required a reboot. NO hardware changes made.

(2) During that reboot, I see what would normally be a BSOD except the screen is definitely NOT blue! It looks more gray than anything (and my monitor is fine). The "GSOD" message is a new one on me as well, something like "SYSTEM_REGISTRATION_ERROR" or the like.

(3) When I boot up, even though I definitely have set it up to create a mini-dump on BSOD, there IS no mini-dump or even a full dump. I assure you it was simply not created!

(4) Now, all of a sudden, my 'Intel Ethernet Connection (2) 1218-V', the device manager reports: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Note that I've read that Code 31 errors are supposedly "easy" to fix, but I've tried the things these tech support pages suggest (such as uninstalling the drivers and re-installing the latest version, or rolling back the drivers, etc), but that has had NO effect!

One of the things I can't help thinking about is that the following Intel software is installed and running:

• Intel Capability Licensing Service TCP IP Interface
• Intel PROSet Monitoring Service - monitors changes to the system and updates affected network devices to keep them running in optimal condition
• Intel Management and Security Application Local Management Service

Could any of those be related to the nasty "SYSTEM_REGISTRATION_ERROR" or whatever "GSOD"?

I realize you folks will need some data to work with, but ince I can't upload a dump, the best I could do was to save some specific event logs. I've zipped them up and uploaded them with this post.

Please, can anyone help me get my net-working again?

 

[ChatGPT]

Based on the issues you've described with your Intel PROSet Ethernet Connection and the unexpected "GSOD" message, here are some troubleshooting steps you can take: 1. Remove and Reinstall Intel PROSet Drivers: - Uninstall the current Intel PROSet drivers completely. - Download the latest compatible drivers from the Intel website for your specific Ethernet adapter model. - Install the downloaded drivers afresh. 2. Check for System File Corruption: - Run the System File Checker tool: - Open Command Prompt as an administrator. - Type sfc /scannow and press Enter to check for and fix system file issues. 3. Review Installed Intel Software: - It's possible that one of the Intel software components is conflicting with the drivers. You could temporarily disable Intel services from starting automatically and check if that resolves the issue. 4. Verify Windows Updates: - Ensure that Windows is up to date with the latest updates. Sometimes, Microsoft pushes out updates that address driver or system-related issues. 5. Check for Event Log Errors: - Review the event logs you've uploaded for any specific errors related to the driver failure or the "GSOD" message. This might provide additional insights into the root cause of the problem. In case these steps do not resolve the issue, further analysis and troubleshooting might be needed to identify the exact cause of the "GSOD" message and the driver failure. Feel free to provide additional details or logs for a more in-depth analysis if required.