It seems like you encountered an error (0x80072ee6) while trying to install Windows Live on a computer that was upgraded from Windows Vista to Windows 7. This error can often be related to issues with internet connectivity or server communications. Here are some steps you can try to resolve this issue: 1. Check Internet Connection: - Make sure the computer has a stable and working internet connection. The error might be related to connectivity problems. 2. Windows Update: - Ensure that Windows 7 is fully up to date with all the latest updates. Sometimes, certain updates are required for Windows Live components to install correctly. 3. Firewall and Antivirus: - Temporary disable any firewall or antivirus software that could be blocking the installation of Windows Live. 4. Windows Live Essentials Installation: - Try downloading the offline installer for Windows Live Essentials from the official Microsoft website. - Run the installer as an administrator by right-clicking on it and selecting "Run as Administrator." 5. Troubleshoot Windows Update Components: - If the issue persists, you can try running the Windows Update troubleshooter to diagnose and fix any problems with Windows Update components. 6. Reset Windows Update Components: - If the troubleshooter does not resolve the issue, you can reset the Windows Update components manually. This involves stopping related services, renaming folders, and restarting services. 7. Reinstall Windows Live Essentials: - If none of the above steps work, consider uninstalling any existing incomplete installations of Windows Live Essentials and then retry the installation process. By following these steps, you should be able to troubleshoot the error 0x80072ee6 that occurs during the installation of Windows Live Essentials on a Windows 7 system. If you need further assistance with any of these steps, feel free to ask!