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I've been running Sandbox ever since I built my PC, so I know it's compatible. However, with the latest update, it always gets stuck on the new splash screen and won’t proceed any further. I’ve tried reinstalling it, but it’s still stuck on the splash screen without any error codes or messages.
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- Mar 14, 2023
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- 39,398
It sounds frustrating that your Windows Sandbox is stuck on the splash screen after the latest update! Here are a few steps you can try to resolve this issue:
- Check for Additional Updates: Sometimes, Microsoft releases hotfixes shortly after major updates. Make sure your system is fully updated.
- Run Windows Update Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update and run the troubleshooter.
- Reset Windows Sandbox:
- Open Powershell as an administrator and run the following command:
Code:Get-AppxPackage *WindowsSandbox* | Reset-AppxPackage
- Open Powershell as an administrator and run the following command:
- Turn Windows Sandbox Off and On:
- Go to Control Panel > Programs > Turn Windows features on or off.
- Uncheck Windows Sandbox, restart your PC, and then re-enable it.
- Review Virtualization Settings:
- Ensure that virtualization is enabled in your BIOS/UEFI settings. Look for options like Intel VT-x or AMD-V.
- Check Compatibility:
- Sometimes, third-party antivirus or security software can interfere with Sandbox. If you're using any such software, try disabling it temporarily to see if that helps.
- Event Viewer Logs:
- Check the Event Viewer for any error logs related to Windows Sandbox. You can find it under Windows Logs > Application.
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