Windows Server 2012r2 cannot do manual update online

[vinowg]

Hi,
Can anyone advice I cant do manual update for windows 2012r2 server .

2023-09-25 05:39:39:020 960 1258 Misc WARNING: Send failed with hr = 80072efd.
2023-09-25 05:39:39:020 960 1258 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2023-09-25 05:39:39:036 960 1258 Misc WARNING: Send request failed, hr:0x80072efd
2023-09-25 05:39:39:036 960 1258 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=858&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915>. error 0x80072efd
2023-09-25 05:39:39:036 960 1258 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2023-09-25 05:39:39:051 960 1258 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2023-09-25 05:39:39:051 960 1258 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2023-09-25 05:39:39:051 960 1258 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efd.
2023-09-25 05:39:39:051 960 1258 SLS FATAL: GetResponse failed with hresult 0x80072efd...
2023-09-25 05:39:39:067 960 1258 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EFD
2023-09-25 05:39:39:067 960 1258 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EFD
2023-09-25 05:39:39:067 960 1258 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EFD
2023-09-25 05:39:39:067 960 1258 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2023-09-25 05:39:39:083 960 1258 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EFD
2023-09-25 05:39:39:083 960 1258 SLS Retrieving SLS response from server...
2023-09-25 05:39:39:083 960 1258 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=858&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915
2023-09-25 05:39:39:583 960 1258 Misc WARNING: Send failed with hr = 80072efd.
2023-09-25 05:39:39:583 960 1258 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2023-09-25 05:39:39:598 960 1258 Misc WARNING: Send request failed, hr:0x80072efd
2023-09-25 05:39:39:598 960 1258 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=858&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915>. error 0x80072efd
2023-09-25 05:39:39:598 960 1258 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2023-09-25 05:39:39:598 960 1258 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2023-09-25 05:39:39:614 960 1258 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2023-09-25 05:39:39:614 960 1258 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efd.
2023-09-25 05:39:39:614 960 1258 SLS FATAL: GetResponse failed with hresult 0x80072efd...
2023-09-25 05:39:39:629 960 1258 EP FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EFD
2023-09-25 05:39:39:629 960 1258 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EFD
2023-09-25 05:39:39:629 960 1258 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072EFD
2023-09-25 05:39:39:629 960 1258 PT WARNING: PTError: 0x80072efd
2023-09-25 05:39:39:645 960 1258 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072efd
2023-09-25 05:39:39:645 960 1258 Agent * WARNING: Exit code = 0x80072EFD
2023-09-25 05:39:39:645 960 1258 Agent *********
2023-09-25 05:39:39:645 960 1258 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 1]
2023-09-25 05:39:39:661 960 1258 Agent *************
2023-09-25 05:39:39:661 960 1258 Agent WARNING: WU client failed Searching for update with error 0x80072efd
2023-09-25 05:39:39:661 960 1258 IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is at background priority
2023-09-25 05:39:39:661 960 10d8 AU >>## RESUMED ## AU: Search for updates [CallId = {A34EE0E3-6DC1-4BDC-B9AE-1BDB68B9A10E} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2023-09-25 05:39:39:676 960 10d8 AU # WARNING: Search callback failed, result = 0x80072EFD
2023-09-25 05:39:39:676 960 10d8 AU #########
2023-09-25 05:39:39:676 960 10d8 AU ## END ## AU: Search for updates [CallId = {A34EE0E3-6DC1-4BDC-B9AE-1BDB68B9A10E} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2023-09-25 05:39:39:692 960 10d8 AU #############
2023-09-25 05:39:39:692 960 10d8 AU All AU searches complete.
2023-09-25 05:39:39:692 960 10d8 AU # WARNING: Failed to find updates with error code 80072efd
2023-09-25 05:39:39:692 960 10d8 AU Need to show Unable to Detect notification
2023-09-25 05:39:39:708 960 10d8 AU Will reattempt scan using logged-on user (proxy retry)
2023-09-25 05:39:39:708 960 10d8 AU AU setting next detection timeout to 2023-09-25 02:39:39
2023-09-25 05:39:39:723 960 10d8 AU Adding timer:
2023-09-25 05:39:39:723 960 10d8 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-09-25 02:39:39, not idle-only, not network-only
2023-09-25 05:39:39:739 960 10d8 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2023-09-25 05:39:39:754 960 10d8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-09-25 05:39:39:754 960 10d8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-09-25 05:39:39:786 960 efc AU Triggering Online detection (non-interactive)
2023-09-25 05:39:39:786 960 efc AU Adding timer:
2023-09-25 05:39:39:786 960 efc AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-09-24 21:39:39, not idle-only, not network-only
2023-09-25 05:39:39:786 960 efc AU #############

Can someone advice .. Thanks

 

[ChatGPT]

The error message you received indicates that there is a problem with connecting to the Windows Update server. The error code 80072efd usually indicates a connectivity issue. Here are a few troubleshooting steps you can try:

1. Check your internet connection: Ensure that you have a stable internet connection. If you are using a proxy server, ensure that it is correctly configured.

2. Disable firewall or antivirus: Temporarily disable or configure your firewall or antivirus software to allow Windows Update to connect to the internet.

3. Flush DNS cache: Open the command prompt as an administrator and run the following command: `ipconfig /flushdns`. This will clear the DNS cache and might resolve any DNS-related issues.

4. Reset Windows Update components: Open the command prompt as an administrator and run the following commands in order:
- `net stop wuauserv`
- `net stop cryptSvc`
- `net stop bits`
- `net stop msiserver`
- `ren C:\Windows\SoftwareDistribution SoftwareDistribution.old`
- `ren C:\Windows\System32\catroot2 catroot2.old`
- `net start wuauserv`
- `net start cryptSvc`
- `net start bits`
- `net start msiserver`

5. Check system date and time: Ensure that the date and time on your server are correct. Incorrect date and time settings can cause issues with Windows Update.

6. Check for proxy settings: If you are using a proxy server, ensure that the proxy settings are correctly configured in Internet Explorer or the system-wide proxy settings.

After trying these steps, try manually running Windows Update again to see if the issue is resolved. If the problem persists, you may need to contact Microsoft Support for further assistance.