Windows sleep mode is set to Never but not working

It seems like you have already taken some steps to address the issue of your system screen turning off after 10 minutes despite setting the sleep timeout to "Never." To further troubleshoot the problem, here are a few suggestions:
1. Confirm power plan settings: Double-check the power plan settings to ensure that the sleep timeout is indeed set to "Never." You can do this by going to Control Panel > Power Options and selecting the power plan you are currently using.
2. Adjust advanced power settings: Click on "Change plan settings" next to your chosen power plan and then select "Change advanced power settings." In the Advanced settings window, navigate to the "Sleep" category and verify that the values for "Sleep after" and "Hibernate after" are both set to "Never." Make sure to apply any changes.
3. Check for third-party software interference: Some third-party software or drivers can override power settings. You can try troubleshooting by performing a clean boot, which disables all startup programs and services except for essential Windows processes. If the issue is resolved after a clean boot, you can narrow down the cause by selectively enabling startup items and services until the problem reappears.
4. Update graphics drivers: Outdated or incompatible graphics drivers can sometimes cause power-related issues. Visit the manufacturer's website of your graphics card and download the latest drivers specific to your operating system.
5. Disable screensaver: Confirm that you have disabled any screensaver settings that may be interfering with your sleep mode. Screensavers can sometimes prevent sleep mode from activating.
6. Check for hardware issues: If the above steps do not resolve the problem, it is worth considering hardware-related issues. Ensure that your keyboard and mouse are not inadvertently triggering the screen to turn off. You can also try disconnecting any external devices to see if they are causing the issue.
If none of these suggestions work, it might be helpful to provide more details about your system specifications, the version of Windows you are running, and any recent changes or updates you have made to your system. This will allow for more targeted assistance in troubleshooting your specific issue.

Open a command prompt or powershell window and run and post the output

Can someone please help me with the solution for above issue.

Sure, I am sharing the output for the above command

Please check the below output. This is a Desktop

C:\WINDOWS\system32>powercfg /Q

Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)

GUID Alias: SCHEME_BALANCED

Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)

GUID Alias: SUB_DISK

Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)

GUID Alias: DISKIDLE

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0xffffffff

Possible Settings increment: 0x00000001

Possible Settings units: Seconds

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000258

Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer)

Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)

Possible Setting Index: 000

Possible Setting Friendly Name: Maximum Power Savings

Possible Setting Index: 001

Possible Setting Friendly Name: Maximum Performance

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)

Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)

Possible Setting Index: 000

Possible Setting Friendly Name: Available

Possible Setting Index: 001

Possible Setting Friendly Name: Paused

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000001

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)

Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)

Possible Setting Index: 000

Possible Setting Friendly Name: Maximum Performance

Possible Setting Index: 001

Possible Setting Friendly Name: Low Power Saving

Possible Setting Index: 002

Possible Setting Friendly Name: Medium Power Saving

Possible Setting Index: 003

Possible Setting Friendly Name: Maximum Power Saving

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000002

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)

GUID Alias: SUB_SLEEP

Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)

GUID Alias: STANDBYIDLE

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0xffffffff

Possible Settings increment: 0x00000001

Possible Settings units: Seconds

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000384

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)

GUID Alias: HYBRIDSLEEP

Possible Setting Index: 000

Possible Setting Friendly Name: Off

Possible Setting Index: 001

Possible Setting Friendly Name: On

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000000

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)

GUID Alias: HIBERNATEIDLE

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0xffffffff

Possible Settings increment: 0x00000001

Possible Settings units: Seconds

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00002a30

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)

GUID Alias: RTCWAKE

Possible Setting Index: 000

Possible Setting Friendly Name: Disable

Possible Setting Index: 001

Possible Setting Friendly Name: Enable

Possible Setting Index: 002

Possible Setting Friendly Name: Important Wake Timers Only

Current AC Power Setting Index: 0x00000002

Current DC Power Setting Index: 0x00000000

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)

Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)

Possible Setting Index: 000

Possible Setting Friendly Name: Disabled

Possible Setting Index: 001

Possible Setting Friendly Name: Enabled

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000001

Subgroup GUID: 44f3beca-a7c0-460e-9df2-bb8b99e0cba6 (Intel(R) Graphics Settings)

Power Setting GUID: 3619c3f2-afb2-4afc-b0e9-e7fef372de36 (Intel(R) Graphics Power Plan)

Possible Setting Index: 000

Possible Setting Friendly Name: Maximum Battery Life

Possible Setting Index: 001

Possible Setting Friendly Name: Balanced

Possible Setting Index: 002

Possible Setting Friendly Name: Maximum Performance

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000001

Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid)

GUID Alias: SUB_BUTTONS

Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button)

GUID Alias: UIBUTTON_ACTION

Possible Setting Index: 000

Possible Setting Friendly Name: Sleep

Possible Setting Index: 001

Possible Setting Friendly Name: Hibernate

Possible Setting Index: 002

Possible Setting Friendly Name: Shut down

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000000

Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express)

GUID Alias: SUB_PCIEXPRESS

Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management)

GUID Alias: ASPM

Possible Setting Index: 000

Possible Setting Friendly Name: Off

Possible Setting Index: 001

Possible Setting Friendly Name: Moderate power savings

Possible Setting Index: 002

Possible Setting Friendly Name: Maximum power savings

Current AC Power Setting Index: 0x00000002

Current DC Power Setting Index: 0x00000002

Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management)

GUID Alias: SUB_PROCESSOR

Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state)

GUID Alias: PROCTHROTTLEMIN

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000005

Current DC Power Setting Index: 0x00000005

Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)

GUID Alias: SYSCOOLPOL

Possible Setting Index: 000

Possible Setting Friendly Name: Passive

Possible Setting Index: 001

Possible Setting Friendly Name: Active

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state)

GUID Alias: PROCTHROTTLEMAX

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000064

Current DC Power Setting Index: 0x00000064

Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display)

GUID Alias: SUB_VIDEO

Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after)

GUID Alias: VIDEOIDLE

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0xffffffff

Possible Settings increment: 0x00000001

Possible Settings units: Seconds

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x0000012c

Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness)

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000064

Current DC Power Setting Index: 0x00000028

Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness)

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000032

Current DC Power Setting Index: 0x00000032

Power Setting GUID: fbd9aa66-9553-4097-ba44-ed6e9d65eab8 (Enable adaptive brightness)

GUID Alias: ADAPTBRIGHT

Possible Setting Index: 000

Possible Setting Friendly Name: Off

Possible Setting Index: 001

Possible Setting Friendly Name: On

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000000

Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings)

Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media)

Possible Setting Index: 000

Possible Setting Friendly Name: Allow the computer to sleep

Possible Setting Index: 001

Possible Setting Friendly Name: Prevent idling to sleep

Possible Setting Index: 002

Possible Setting Friendly Name: Allow the computer to enter Away Mode

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

Power Setting GUID: 10778347-1370-4ee0-8bbd-33bdacaade49 (Video playback quality bias)

Possible Setting Index: 000

Possible Setting Friendly Name: Video playback power-saving bias

Possible Setting Index: 001

Possible Setting Friendly Name: Video playback performance bias

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video)

Possible Setting Index: 000

Possible Setting Friendly Name: Optimize video quality

Possible Setting Index: 001

Possible Setting Friendly Name: Balanced

Possible Setting Index: 002

Possible Setting Friendly Name: Optimize power savings

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000001

Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery)

GUID Alias: SUB_BATTERY

Power Setting GUID: 5dbb7c9f-38e9-40d2-9749-4f8a0e9f640f (Critical battery notification)

GUID Alias: BATFLAGSCRIT

Possible Setting Index: 000

Possible Setting Friendly Name: Off

Possible Setting Index: 001

Possible Setting Friendly Name: On

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000001

Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action)

GUID Alias: BATACTIONCRIT

Possible Setting Index: 000

Possible Setting Friendly Name: Do nothing

Possible Setting Index: 001

Possible Setting Friendly Name: Sleep

Possible Setting Index: 002

Possible Setting Friendly Name: Hibernate

Possible Setting Index: 003

Possible Setting Friendly Name: Shut down

Current AC Power Setting Index: 0x00000002

Current DC Power Setting Index: 0x00000002

Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level)

GUID Alias: BATLEVELLOW

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x0000000a

Current DC Power Setting Index: 0x0000000a

Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level)

GUID Alias: BATLEVELCRIT

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000005

Current DC Power Setting Index: 0x00000005

Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification)

GUID Alias: BATFLAGSLOW

Possible Setting Index: 000

Possible Setting Friendly Name: Off

Possible Setting Index: 001

Possible Setting Friendly Name: On

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000001

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action)

GUID Alias: BATACTIONLOW

Possible Setting Index: 000

Possible Setting Friendly Name: Do nothing

Possible Setting Index: 001

Possible Setting Friendly Name: Sleep

Possible Setting Index: 002

Possible Setting Friendly Name: Hibernate

Possible Setting Index: 003

Possible Setting Friendly Name: Shut down

Current AC Power Setting Index: 0x00000000

Current DC Power Setting Index: 0x00000000

Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level)

Minimum Possible Setting: 0x00000000

Maximum Possible Setting: 0x00000064

Possible Settings increment: 0x00000001

Possible Settings units: %

Current AC Power Setting Index: 0x00000007

Current DC Power Setting Index: 0x00000007

I wonder, can you keep your system awake with a non spinning harddisk?
(Sleep: never, Turn off harddisk after 0 min)

This is likely your problem.
Possible Setting Friendly Name: Allow the computer to enter Away Mode

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

You have 'Away Mode' enabled this will stop the display signal from your GPU among other things

Neemobeer said:

This is likely your problem.
Possible Setting Friendly Name: Allow the computer to enter Away Mode

Current AC Power Setting Index: 0x00000001

Current DC Power Setting Index: 0x00000000

You have 'Away Mode' enabled this will stop the display signal from your GPU among other things

Click to expand...

Any changes required to make which can fix this ?

Neemobeer said:

Turn off away mode in your power settings > advanced settings

Click to expand...

I tried this and it is working, Thank you so much for the help

Hi there! Could you please open an elevated Command Prompt or PowerShell window, run the following command, and then copy-paste the entire output here? This will allow us to take a closer look at your power configuration settings: To do this:

• Press the Windows key, type "cmd" or "PowerShell".
• Right-click on it and choose "Run as administrator".
• Type or paste the command above and hit Enter.
• Copy the output and post it back here.

This output will help us diagnose why sleep mode might not be working as expected. Thanks!