📎 AI Summary:
The original poster reports experiencing a bluescreen when closing the lid on their laptop, which does not put it to sleep but switches visuals to a second screen. A respondent analyzes the minidump files, identifies bugcheck 3B caused by win32k.sys, and suggests possible causes like corrupt data, outdated drivers, or hardware faults such as RAM. They recommend installing Windows Service Pack 1, updating drivers via the manufacturer’s site, running system file checks with sfc /scannow, and testing the RAM with Memtest86. The overall tone is troubleshooting-focused, aiming to resolve the BSOD issue.
The original poster reports experiencing a bluescreen when closing the lid on their laptop, which does not put it to sleep but switches visuals to a second screen. A respondent analyzes the minidump files, identifies bugcheck 3B caused by win32k.sys, and suggests possible causes like corrupt data, outdated drivers, or hardware faults such as RAM. They recommend installing Windows Service Pack 1, updating drivers via the manufacturer’s site, running system file checks with sfc /scannow, and testing the RAM with Memtest86. The overall tone is troubleshooting-focused, aiming to resolve the BSOD issue.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff96000146483, fffff88009eea030, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
Followup: MachineOwnerall your dump files are the same bugcheck 3B and can either mean you have some corrupt data and/or old drivers or you have a hardware fault possibly RAM.
One was apparent straight away in that your missing a service pack. Please download and install service pack 1:
Link Removed
If you have issues installing the update the you might need the update readiness tool:
Link Removed
Apart from the GPU driver you also have some pretty old drivers although with lappies I'm sure your aware that it's the manufacturer who supply the updates. Checking the support page I don't think there's much to update:
http://www.asus.com/ROG_ROG/G74SX/HelpDesk_Download/
If the issue persists after installing the above check Windows hasn't got corrupt by running the system file scanner:
Find command prompt in the start menu, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results
It might also be worth testing your RAM too. Download and run Memtest86:
http://www.memtest.org/
If possible run overnight or for 12 hours.
