Windows 7 Please Help !!

glaze · May 12, 2013

Usually happens when i play games, pc seems to reset a lot , :cry_smile:

windows 7

intel i5

giggabyte motherboard

8 giggs of ram

usasma · May 13, 2013

Please provide this information so we can provide a complete analysis: Link Removed

My initial suspicion here is that it's a hardware problem. Please run these free diagnostics: Link Removed

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AppleCharger.sys Tue Nov 1 22:46:00 2011 (4EB0AEE8)
GIGABYTE On/Off Charge driver. See here for details - Link Removed [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
Link Removed

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun May 12 17:15:43.312 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-10233-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 2:31:27.139[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExDeleteResourceLite+b8 )[/B]
BugCheck [B]3B, {c0000005, fffff80002c71d18, fffff88005cd5580, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002c71d18, Address of the instruction which caused the bugcheck
Arg3: fffff88005cd5580, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeleteResourceLite+b8[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3403[/B]
  BIOS Version                  F6
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun May 12 13:17:59.733 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-8595-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 1:41:23.936[/B]
Probably caused by :[B]fileinfo.sys ( fileinfo!FIStreamLog+89 )[/B]
BugCheck [B]3B, {c0000005, fffff800030141c0, fffff88002898680, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800030141c0, Address of the instruction which caused the bugcheck
Arg3: fffff88002898680, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  RapportMgmtSer
FAILURE_BUCKET_ID: [B]X64_0x3B_fileinfo!FIStreamLog+89[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3403[/B]
  BIOS Version                  F6
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun May 12 09:47:53.353 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-8252-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 2:38:10.555[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+32e61c )[/B]
BugCheck [B]50, {fffff8a00d365298, 1, fffff880043ab61c, 0}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff8a00d365298, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880043ab61c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x50_igdkmd64+32e61c[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3403[/B]
  BIOS Version                  F6
  BIOS Release Date             05/31/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun May 12 17:15:43.312 2013 (UTC - 4:00)**************************
intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SASKUTIL64.SYS                Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS                Thu Jul 21 19:03:00 2011 (4E28B024)
L1C62x64.sys                  Wed Aug  3 02:21:09 2011 (4E38E8D5)
[B]AppleCharger.sys              Tue Nov  1 22:46:00 2011 (4EB0AEE8)[/B]
RTKVHD64.sys                  Tue Jan 17 06:14:33 2012 (4F155819)
iusb3hub.sys                  Tue Mar 27 04:09:29 2012 (4F7175B9)
iusb3xhc.sys                  Tue Mar 27 04:09:32 2012 (4F7175BC)
HECIx64.sys                   Mon Jul  2 18:14:58 2012 (4FF21D62)
MpFilter.sys                  Wed Oct 31 18:43:06 2012 (5091A97A)
igdkmd64.sys                  Wed Dec 12 19:42:26 2012 (50C92472)
RapportCerberus64_51755.sys   Wed Mar  6 06:28:28 2013 (5137285C)
RapportKE64.sys               Mon Apr 29 18:26:27 2013 (517EF393)
RapportEI64.sys               Mon Apr 29 18:26:41 2013 (517EF3A1)
RapportPG64.sys               Mon Apr 29 18:26:42 2013 (517EF3A2)
[/font]

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RapportCerberus64_51755.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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glaze · May 13, 2013

Thanks for info here are the files, and i uninstalled the 2 suggested apps, all my drivers that i have on are the latest

usasma · May 13, 2013

Only 106 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). If you look at the errors listed in my BSOD Index (one example here: Link Removed ) you'll see that most of the KB articles listed say to use Windows Update to install the fixes for those BSOD's.

E: drive only has about 2% free space; F: has about 5%. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

glaze · May 14, 2013

usasma said:
Only 106 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

E: drive only has about 2% free space; F: has about 5%. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

cant update firmware on ssd since thats my boot drive, all other drivers are up to date, reason why there were only 106 updates on windows is because it was only installed 2 weeks ago, went to download all updates and there was only 1 which i had to do which was a security update

since im running games from my secondary drive (F) i dont think ssd is a culprit although i could be wrong, i have 10 gigs remaining on F: its not actually showing bsods now, just seems to be freezing when playing games where i have to reset the pc, and resetting by itself elsewhere

usasma · May 14, 2013

If the firmware needs updating and you don't update it - it may be the reason for your BSOD's
It'll never get easier to reinstall your Windows installation than it is today - your call.
Here's the long spiel on SSD's and BSOD's:

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: Solved Win8 x64 PC reboots when waking from sleep
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.

Click to expand...

The number of Windows Updates is an estimate - each system requires a different number of them.
As long as you've checked repeatedly, then it's probably good.

The OS is on your primary drive, the OS is what runs the games - so it is being used.

The reports that I requested will allow me to see if there are other issues that may be causing problems. In quite a few cases systems will black screen/freeze after we've started fixing BSOD's.

Please provide this information so we can provide a complete analysis (even though it's not BSOD'ing at this time): Link Removed

Also, Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

glaze · May 14, 2013

usasma said:
If the firmware needs updating and you don't update it - it may be the reason for your BSOD's
It'll never get easier to reinstall your Windows installation than it is today - your call.
Here's the long spiel on SSD's and BSOD's:

The number of Windows Updates is an estimate - each system requires a different number of them.
As long as you've checked repeatedly, then it's probably good.

The OS is on your primary drive, the OS is what runs the games - so it is being used.

The reports that I requested will allow me to see if there are other issues that may be causing problems. In quite a few cases systems will black screen/freeze after we've started fixing BSOD's.

Please provide this information so we can provide a complete analysis (even though it's not BSOD'ing at this time): Link Removed

Also, Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Ok ive done that file, thanks for instructions, I think though that windows is even harder to install nowadays as I had to install my windows 7 twice because it did not accept the serial code, ( i did read it numerous times to make sure) but I succeeded with it the second time around.

I will have to get another drive to save my work to so i can use one of my hard drives to install windows, although i would not look forward to doing this as you can only use your activation key so many times

usasma · May 15, 2013

Still need this:

Please provide this information so we can provide a complete analysis (even though it's not BSOD'ing at this time): Link Removed

Have you run the hardware diagnostics that I suggested? If so, what were the results?

glaze · May 15, 2013

usasma said:
Still need this:

Have you run the hardware diagnostics that I suggested? If so, what were the results?

im not sure what that is, i uploaded all the file that ive been told to so far

usasma · May 15, 2013

Sorry, my mistake - I skipped re-reading the entire post and tried to just remember what I'd seen.
The admin event viewer stuff shows errors that can be related to hardware or malware.

Have you run the hardware diagnostics that I suggested? Included in that link is a listing of free malware scans.
Here's the link again in case you need it: Link Removed
Please let us know the results

It's probably better to run the diagnostics before updating the firmware on the SSD - that way if you find a hardware problem you may be able to avoid the firmware update process (if it stops the BSOD's).

Good luck!

glaze · May 15, 2013

usasma said:
Sorry, my mistake - I skipped re-reading the entire post and tried to just remember what I'd seen.
The admin event viewer stuff shows errors that can be related to hardware or malware.

Have you run the hardware diagnostics that I suggested? Included in that link is a listing of free malware scans.
Here's the link again in case you need it: Link Removed
Please let us know the results

It's probably better to run the diagnostics before updating the firmware on the SSD - that way if you find a hardware problem you may be able to avoid the firmware update process (if it stops the BSOD's).

Good luck!

i got all malware and spyware protection, looked at hardware diagnostics and went to the website for my ssd, no help at that site, on memory test it said on the page that the links were not very good now to do the test, i think i'll just buy some more ram and free up some space on my secondary drives

usasma · May 16, 2013

Please run the hard drive diagnostics on your other hard drives. To make it easy, you can run the Seatools Long test on all drives: SeaTools for DOS | Seagate
As for the memory diagnostics, please run the MemTest86+ from here: Memtest86+ - Advanced Memory Diagnostic Tool

glaze · May 16, 2013

usasma said:
Please run the hard drive diagnostics on your other hard drives. To make it easy, you can run the Seatools Long test on all drives: SeaTools for DOS | Seagate
As for the memory diagnostics, please run the MemTest86+ from here: Memtest86+ - Advanced Memory Diagnostic Tool

i did a memory test and it went on for 16 hours, it was running all night, i just turned it off today and i haven't a clue what i was supposed to do, i burnt it to disk and booted it, after 15 passes i gave up, i will have a look as sea tools though

glaze · May 16, 2013

burnt sea tools ran it and its asking for model and serial numbers, all i know is its agility3 and i diddnt install it, device manager never told me nothing

GeneralHiningII · May 16, 2013

Check Device Manager - Right click "Storage Devices" and then "Properties". You should be able to find all relevant information from there.orDownload PCWizard (link is at techpowerup.com, can't find the link at the moment) and install it. Under the Summary tab or Storage tab you should be able to find the make, model, number etc. of your SSD.

usasma · May 17, 2013

You have 3 hard drives in your system.
SeaTools will not work on the SSD
Run SeaTools on the other 2 hard drives

As for the OCZ SSD, use the tools from OCZ.
If none are available, use this free test: Software - Crystal Dew World

glaze · May 17, 2013

usasma said:
You have 3 hard drives in your system.
SeaTools will not work on the SSD
Run SeaTools on the other 2 hard drives

As for the OCZ SSD, use the tools from OCZ.
If none are available, use this free test: Software - Crystal Dew World

Thanks for that link, i dont know if i downloaded the right one but it said my agility ssd (and the other drives) were all in good health,
but before i ran that i got bsoded with a driver not less or equal 2, could i have a faulty CPU?

glaze · May 17, 2013

Another thing was when i ran a memtest86, i got a big red block at the bottom of the screen, is that an indicator of bad memory?

usasma · May 19, 2013

Yep, RED in MemTest86+ is a sign of bad memory.
Finish up the steps here (from #6 onwards) to help isolate which sticks/slots are at fault: Link Removed

glaze · May 20, 2013

usasma said:
Yep, RED in MemTest86+ is a sign of bad memory.
Finish up the steps here (from #6 onwards) to help isolate which sticks/slots are at fault: Link Removed

ok done that, did a memory test again with windows memory test on both sticks, left running for about 13 hours and there were no problems, i was not watching the screen the whole time though and when i went to check it later, the dam thing had bsodded, everything went worse, could not even get to windows due to bsodds, went into safe mode and started taking my work off the main drive, and then safe mode started bsodding me (rare) so i tested the different slots out on the mobo and put the 2 sticks in the other 2 remaining slots (2 and 4) and computer kept switching off when i powered on, (VERY WORRIED HERE as i assumed it wouldn't affect power

), so i used mem86 disk and this time tested 1 stick at a time in slot 1 again, first one i tested got a sea of red straight from the get go, i then tested the second ram and all was good, i took it for about 3 and a half passes then assumed it would be ok.

I now only have 4 giggs of ram in my machine but i got to windows no problem but it could be early days still, thanks for all the help so far.

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