📎 AI Summary:
The thread revolves around an user experiencing multiple Blue Screen errors linked to DRIVER issues, specifically with error codes like 0x0000019. The user seeks assistance in troubleshooting and is advised to provide minidump files for detailed debugging, which they haven't been able to do due to Norton antivirus interfering. The overall sentiment is one of patience and collaboration, focusing on removing problematic software, adjusting dump settings, and collecting diagnostic files to resolve the recurring BSODs.
S

squirtmph

Active Member
Joined
Sep 26, 2012
Messages
89
Thread Author #1
Can't you please help me out with follow DRIVER error!!
It has being 3rd time I star to see Blue screen and I have done allot research and not success!
Thank you!
0x0000019
0xFFFFF880009B2180
0x0000000000000004
Here is Image taking after running follow link:
http://support.microsoft.com/mats/hardware_device_problems/en-us?entrypoint=lightbox
Image:
<iframe src="Link Removed" width="165" height="128" frameborder="0" scrolling="no"></iframe>


Suggestion:
1. Go to windows Device Manager
2. Click "view" and select "show hidden devices"
3. Scroll down to "storage volumes"
4. Click on the plus to expand.
5. Click on each one listed and right click and uninstall. (you will get a message on some saying to reboot before it takes effect. Select no until you do them all.)
6. Reboot.
7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
8 Reboot.
 

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kemical

kemical

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#2
Hi,
we really need your dmp files to debug. Please read the following thread and post results:
Link Removed
 

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squirtmph

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Messages
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Thread Author #3
I was unable to do that, Norton 360 say was Bad file.
also I try to do it w/ Mini-dump but location was empty.

I will be waiting for you'r response, thank you for looking my post, again!
 

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squirtmph

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Thread Author #4
kemical said:
Hi,
we really need your dmp files to debug. Please read the following thread and post results:
Link Removed
Click to expand...


I have respond back to you is there other way, we can do it, please?
Thank you!

Art M
 

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kemical

kemical

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Messages
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#5
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Solution
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squirtmph

Active Member
Joined
Sep 26, 2012
Messages
89
Thread Author #6
Thank you for coming back, and looking out for me!!
1.Can I do these to gain information you are seeking?
*Stress-testing the CPU (Critical)
Prime95 Run
*. PassMark's BurnInTest

Thank again!
 

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kemical

kemical

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#7
Unfortunately no. I really need to see the dmp files and associated files. This allows me to use a special debugging software which gives valuable information on what drivers are running and the issues affecting your machine.
 

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squirtmph

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Thread Author #8
am going to contact Norton see what they have to say!
thanks.
I will coming back
 

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kemical

kemical

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Messages
36,160
#9
I also reread your post and noticed you'd looked in the minidump folder only to find no dmp file. Please change the settings so they look like this:
Link Removed

If you get another bsod then check the minidump folder and post the file.
 

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squirtmph

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Sep 26, 2012
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Thread Author #11
I only have to do restart, now
Thank you so much for you Image as well
 

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squirtmph

Active Member
Joined
Sep 26, 2012
Messages
89
Thread Author #13
kemical said:
I also reread your post and noticed you'd looked in the minidump folder only to find no dmp file. Please change the settings so they look like this:
Link Removed

If you get another bsod then check the minidump folder and post the file.
Click to expand...
Thank you so much for posting fantastic Image..I like it very much!! }:

Yes, I will. Sir.
After Re-star
 

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