📎 AI Summary:
The thread discusses a user who created a new administrator account, which led to login issues and corrupted credentials, as well as confusion over user account naming and recognition. The original poster seeks advice on fixing the corrupted account, restoring administrative access, and performing a clean Windows 10 upgrade, questioning the suitability of their Windows 7 DVD. A respondent suggests attempting a system restore as a potential solution to revert recent changes and resolve the issue. Overall, the thread reflects troubleshooting efforts with a positive intent to resolve account and installation problems.
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pmconway

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Jul 31, 2015
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I created an administrator account for MSConway and changed my original account (pmconway) to user. Now when I log in to MSConway I get "The user name or password is corrupted." At the cmd line I entered "net users" and saw that my Admin account is mistakenly named "Ms. Conway". Also, when I use "net user" for MSConway that name is not recognized, nor is any variation on Ms. Conway (like "Ms. Conway" "Conway" "Ms" "Ms.) recognized. What can I do? I really want to upgrade to Windows 10 but I'm stuck with no Admin account.

Also, my Windows 7 DVD came with my refurbished HP and says "Intended for distribution with a refurbished PC." When I boot from that DVD I don't get an option to reformat the hard drive and reinstall Windows, so I'm wondering if I can even do a clean install with this type of Windows 7 DVD. Can I?

I'd really appreciate any suggestions!

Thanks a lot,
Trish
 

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