📎 AI Summary:
The user reports system crashes and freezes when loading video chatrooms with cameras using Flash on their Asus G72-gx1 laptop running Windows 7 Home Premium 64-bit, despite having the latest drivers and updates. After troubleshooting, they discover that having both Creative Sound drivers and Realtek drivers installed causes the system to freeze, and removing the Creative Sound drivers resolves the issue, suggesting a sound driver conflict. The overall sentiment is that the problem is likely related to audio driver conflicts, and the user shares this solution to help others with similar issues.
D

Darkpriest667

New Member
Joined
Mar 30, 2010
Messages
8
Thread Author #1
First off specs..

Windows Home Premium 64 bit


Computer is an Asus G72-gx1

Intel Q9300 2.0Ghz quadcore 6GB of ram and the nvidia GTX 260m


Now here is whats going on

I can do anything with this computer I can run 5 games simultaneously and barely use 100% ....

But ANYTIME i load a chatroom that has video cameras using the flash applet the entire system locks... the mouse everything.. alt f4 doesnt exit ctrl alt delete doesnt bring up the task manager the mouse is frozen nothing works execept a hard reboot.. I have the latest java and flash drivers installed

I tried loading it on these browsers

IE 64 bit
IE 32 bit
Firefox 32 bit
Chrome 32 bit...

Doesnt matter the entire system locks... Is this a problem with Windows Home Premium 64 bit that Im unaware of?
 

Solution
D
here is the problem

Creative Sound drivers and the Realtek drivers both exist on the machine shipped from the manufacturer..


Apparently if you remove the creative drivers .. things dont do that anymore.


There must be some sound conflict that im unaware of cause a system freeze.


remove the SOUND BLASTER drivers if you have the G72Gx1... this solution is courtesy of Ken1 at the Asus help forums :-)
Sort by date Sort by votes
kemical

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,160
#2
Hi Darkpriest,
is your machine running with all the latest drivers and Bios updates?
 

Upvote 0 Downvote
D

Darkpriest667

New Member
Joined
Mar 30, 2010
Messages
8
Thread Author #3
Yes Asus update has no bios OR firmware updates.


I already said i was running the latest flash and java

and yes every driver I can think of that would be relevant (graphics, webcam, etc) is updated

what drivers would you have suggested I check?
 

Last edited:
Upvote 0 Downvote
D

Darkpriest667

New Member
Joined
Mar 30, 2010
Messages
8
Thread Author #5
here is the problem

Creative Sound drivers and the Realtek drivers both exist on the machine shipped from the manufacturer..


Apparently if you remove the creative drivers .. things dont do that anymore.


There must be some sound conflict that im unaware of cause a system freeze.


remove the SOUND BLASTER drivers if you have the G72Gx1... this solution is courtesy of Ken1 at the Asus help forums :-)
 

Upvote 1 Downvote
Solution
You must log in or register to reply here.