📎 AI Summary:
The WindowsForum thread discusses a user experiencing multiple BSOD errors, with initial analysis suggesting driver issues related to Avast antivirus. After removing Avast and switching to Microsoft Security Essentials, the user still encountered BSODs. The thread's expert recommends running a disk check and updating chipset drivers, indicating the ongoing troubleshooting process for hardware or disk-related problems.
The WindowsForum thread discusses a user experiencing multiple BSOD errors, with initial analysis suggesting driver issues related to Avast antivirus. After removing Avast and switching to Microsoft Security Essentials, the user still encountered BSODs. The thread's expert recommends running a disk check and updating chipset drivers, indicating the ongoing troubleshooting process for hardware or disk-related problems.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck C9, {7, 84d61fcc, a8054e00, 0}
*** WARNING: Unable to verify timestamp for ngvss.sys
*** ERROR: Module load completed but symbols could not be loaded for ngvss.sys
Probably caused by : ngvss.sys ( ngvss+afcc )
Followup: MachineOwnerdo you have the driver verifier running? If so it's caught the above driver which belongs to Avast AV. Remove Avast and use something like MSE in it's place as it's ultra stable. You can always install avast again we just want to find out if it's causing the bsod.
Microsoft Security Essentials - Microsoft Windows
Please disable the verifier.
Last edited:
heater
New Member
I have removed Avast and Disabled verifier. I'm sorry for the very late reply.
I also installed MSE..unfortunately, I just had another BSOD, a few minutes ago. I guess I'll have to send another file. But, that did help me to follow your instructions.
I also installed MSE..unfortunately, I just had another BSOD, a few minutes ago. I guess I'll have to send another file. But, that did help me to follow your instructions.
kemical
Essential Member
Hi,
please post the dump file and we'll debug asap..
kemical
Essential Member
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 85f20b30, 85f20c7c, 82627dc0}
----- ETW minidump data unavailable-----
Probably caused by : hardware_disk
Followup: MachineOwnerthe above bugcheck means a critical process was terminated for whatever reason although it does say the probable cause is the hard disk but testing will prove either way.
Please run a chkdsk using the guide linked below. Please make sure that whichever way you choose to run the chkdsk that you search for and repair broken sectors:
Link Removed
Please update your chipset driver. You can download a version from your support page although you have to look under the xp section to find it. It is dated 2008 so is a later version than the one on the machine:
Link Removed
Post any new dump files
