📎 AI Summary:
The thread discusses a user experiencing login issues with their Windows 7 Pro on a Dell Optiplex 745, where their user profile fails to load with an error message, but their daughter's profile works fine. Contributors suggest troubleshooting steps, including safe mode access, system restore, and verifying admin account presence, but indicate that without another admin account, reinstallation might be necessary. The user expresses concern that their profile may have been erased and mentions that the system prompts for an admin password despite never setting one, highlighting frustration with the situation.
B

bosshog22

New Member
Joined
Feb 8, 2014
Messages
6
Thread Author #1
User profile will not accept log in. I have never set up a password, but windows has my account as administrator. Cpu was configured for home use.Have had this cpu for 2yrs and never run into this problem! Dell optiplex 745. Windows 7 pro. Please inform-

Thanks
 

Solution
davidhk129
bosshog22 said:
I don't know if it's safe mode or not, but when windows starts i see my daughter's profile and mine next to each other. However, her name is highlighted with a box and mine is not. Could my profile have been completely erased? Also, when i go to user accounts to try to make changes it asks for admin password under my name but i never had to use one. So frustrating!! Thanks-
Click to expand...

No, your account is not erased. Yours is corrupted.

Right now you don't have a working admin account.

Your options are the ones I stated in my last reply.
Sort by date Sort by votes
RussoM5

RussoM5

New Member
Joined
Feb 8, 2014
Messages
7
#2
Is the system asking for a password, or are you just not able to log in?
 

Upvote 0 Downvote
B

bosshog22

New Member
Joined
Feb 8, 2014
Messages
6
Thread Author #3
System says User profile service failed the log on. User profile can not be loaded. Exact words. What i don't understand is that only my profile won't load. I'm using my daughters profile just fine. Strange?? Thanks RussoM5-
 

Upvote 0 Downvote
RussoM5

RussoM5

New Member
Joined
Feb 8, 2014
Messages
7
#4
A few options you might try.

Can you log into your account in a safe mode?

Do you have any recent system restores? If so, restore and see if you can log in normally.

If not, you might try something on this page:
Link Removed
 

Upvote 0 Downvote
davidhk129

davidhk129

Essential Member
Joined
May 19, 2012
Messages
1,315
#5
Before I can go on, I need a couple of answers from you.....
1. Do you have another admin account besides the one which you cannot log on ?
2. Is your daughter's account an admin account ?
3. If you go to Safe Mode, how many accounts are listed in the login screen ?
 

Upvote 0 Downvote
B

bosshog22

New Member
Joined
Feb 8, 2014
Messages
6
Thread Author #6
Davidhk129, I do not have another admin account. Daughters account is standard. My IT help from work configured cpu for home use. He had admin privileges. Did my account lock somehow? How do you go into Safe Mode? Thanks-
 

Upvote 0 Downvote
RussoM5

RussoM5

New Member
Joined
Feb 8, 2014
Messages
7
#7
To boot into Safe Mode, turn off your PC. Then, turn it on, and repeatedly press F8 on your keyboard until you are greeted with a screen that asks what mode you want to boot in. Select Safe Mode and try to login from there.
 

Upvote 0 Downvote
davidhk129

davidhk129

Essential Member
Joined
May 19, 2012
Messages
1,315
#9
d
bosshog22 said:
Davidhk129, I do not have another admin account. Daughters account is standard. My IT help from work configured cpu for home use. He had admin privileges. Did my account lock somehow? How do you go into Safe Mode? Thanks-
Click to expand...

In Safe Mode how many accounts are listed there ?
Do you see an account listed as Administrator ?
If yes, you are very lucky.
Please post back what you see in safe mode.

Without a working admin, nothing can be done except re-installing Win 7.

However, if your IT person does have the admin rights, then....
take it to you IT person, ask him, using his admin rights, create another admin account for you.
Make sure the new admin account is working properly. If satisfied, ask your IT person to transfer the files you want to keep to your new admin.
Finally, delete the old admin account. It's no good to you.

Last word of advice. It is important to have 2 admin accounts, one as a standby for situation such as this.
 

Last edited:
Upvote 0 Downvote
B

bosshog22

New Member
Joined
Feb 8, 2014
Messages
6
Thread Author #10
I don't know if it's safe mode or not, but when windows starts i see my daughter's profile and mine next to each other. However, her name is highlighted with a box and mine is not. Could my profile have been completely erased? Also, when i go to user accounts to try to make changes it asks for admin password under my name but i never had to use one. So frustrating!! Thanks-
 

Upvote 0 Downvote
davidhk129

davidhk129

Essential Member
Joined
May 19, 2012
Messages
1,315
#11
bosshog22 said:
I don't know if it's safe mode or not, but when windows starts i see my daughter's profile and mine next to each other. However, her name is highlighted with a box and mine is not. Could my profile have been completely erased? Also, when i go to user accounts to try to make changes it asks for admin password under my name but i never had to use one. So frustrating!! Thanks-
Click to expand...

No, your account is not erased. Yours is corrupted.

Right now you don't have a working admin account.

Your options are the ones I stated in my last reply.
 

Upvote 1 Downvote
Solution
You must log in or register to reply here.