When I run the assistant I got and internal error msg and the program stops running. I tried turn off my antivirus but that didn't work. It reads Internal Error:Error retrieving the scan report. Any suggestions. I'm running Windows 7 Home Premium 64 bit.
📎 AI Summary:
The thread discusses an internal error encountered when running the Windows 8 Upgrade Assistant on Windows 7 Home Premium 64-bit, with the original poster seeking solutions. A responder mentions that this issue is common and suggests potential fixes, including reinstalling Windows or bypassing the assistant by directly using the installer executable, although caution is advised regarding compatibility. Overall, the conversation indicates that the problem is widespread, and solutions vary, with no definitive fix provided.
The thread discusses an internal error encountered when running the Windows 8 Upgrade Assistant on Windows 7 Home Premium 64-bit, with the original poster seeking solutions. A responder mentions that this issue is common and suggests potential fixes, including reinstalling Windows or bypassing the assistant by directly using the installer executable, although caution is advised regarding compatibility. Overall, the conversation indicates that the problem is widespread, and solutions vary, with no definitive fix provided.
Solution
alebcay
New Member
- Joined
- Jul 3, 2012
- Messages
- 96
Hello,
A quick Google search revealed plenty, there is a huge thread regarding the issue, and it seems that Microsoft has no real solution to it: Windows 8 Upgrade Assistant: Internal Error: Error retrieving - Microsoft Community
Some people in the thread report that reinstalling their current version of Windows, and then attempting an upgrade worked. You can give that a try. Others say that they bypassed the advisor and went straight to the installer (.exe file available as posted in thread: http://go.microsoft.com/fwlink/?LinkID=262204 and you'll need a product key for this approach, and I'm not sure if that executable is 32 or 64 bit, so beware which version of Windows 8 is contained in it!).
A more definitive research article that suggests similar solutions is here: Windows 8 Upgrade Assistant: Internal Error: Error retrieving the scan report « Borns IT- & Windows-Blog
Hope that helps!
A quick Google search revealed plenty, there is a huge thread regarding the issue, and it seems that Microsoft has no real solution to it: Windows 8 Upgrade Assistant: Internal Error: Error retrieving - Microsoft Community
Some people in the thread report that reinstalling their current version of Windows, and then attempting an upgrade worked. You can give that a try. Others say that they bypassed the advisor and went straight to the installer (.exe file available as posted in thread: http://go.microsoft.com/fwlink/?LinkID=262204 and you'll need a product key for this approach, and I'm not sure if that executable is 32 or 64 bit, so beware which version of Windows 8 is contained in it!).
A more definitive research article that suggests similar solutions is here: Windows 8 Upgrade Assistant: Internal Error: Error retrieving the scan report « Borns IT- & Windows-Blog
Hope that helps!