📎 AI Summary:
The user is experiencing an upgrade failure when attempting to install Windows 10 on a Samsung RV511 laptop, encountering a black screen and a specific error code (C1900101-20017). Multiple suggestions are provided, mainly advising to disable antivirus software and check compatibility, but the user has yet to resolve the issue after trying these steps and switching to a clean ISO installation. The overall sentiment indicates a troubleshooting process with ongoing difficulties related to hardware compatibility and upgrade errors.
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WoogieBoogie

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Jan 20, 2016
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Thread Author #1
Hello,
I've read a lot about this error and still cannot solve my problem.

I have a Samsung RV511 (laptop)
CPU: P6200 @ 2.13GHz
RAM: 4GB
Arquitechture: 64 bits
GPU: GeForce 315M (driver 341.92 - latest)
Windows: Windows 7 Home Premium

When trying to instal W10 directly from windows update it goes all the way until it stops at a black screen with the blue windows logo on it. Stopped, frozen. Even the HDD led is not blinking.
Then I pressed the power button to shutdown and when I pressed it again to turn it back on it loaded W7 with this error message on windows update:
C1900101-20017
and called it an unidentified error.

Some help please.
 

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WoogieBoogie

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Thread Author #3
kemical

kemical

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#4
WoogieBoogie said:
By anti-virus application do reffer to windows security essencial as well?
Click to expand...
Yes, just disable the anti-virus although do check the link I posted too.
 

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WoogieBoogie

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Thread Author #5
Ok thanks, I'll try again following those steps.

Enviado do meu Aquaris M5 através de Tapatalk
 

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WoogieBoogie

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Thread Author #6
I've tried via windows update (through ethernet), deleted Microsoft security essencials and turned off the firewall. After the download i've pluged out the ethernet cable (no WiFi).

Still the problem persists.

I'm dowloading the ISO to try that path.

Enviado do meu Aquaris M5 através de Tapatalk
 

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