ai services

The uneasy alliance between Microsoft and OpenAI—once considered one of the tech industry’s most powerful pairings—is facing increasing strategic tension as both companies aggressively vie for dominance in the lucrative enterprise AI market. While their collaboration originally promised a...

Microsoft has unveiled Phi Silica, a compact yet powerful small language model (SLM) designed to bring generative AI capabilities directly to Windows 11 devices. This development signifies a pivotal shift towards integrating advanced AI functionalities natively within the operating system...

Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...

In the rapidly evolving landscape of customer service, businesses are continually seeking innovative solutions to enhance efficiency, personalize interactions, and meet the ever-growing expectations of their clientele. Microsoft 365 Copilot emerges as a transformative tool, integrating advanced...

OpenAI's recent strategy to offer significant discounts on its enterprise ChatGPT software has introduced notable tension with Microsoft, its primary investor and strategic partner. These discounts, typically ranging from 10% to 20%, are extended to clients who commit to multi-year contracts and...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

The relentless pace of artificial intelligence continues to reshape the landscape of operating systems, and nowhere is this evolution more evident than in Microsoft’s strategic repositioning of Windows as the premiere platform for AI development. At Build 2025, Microsoft didn’t just reiterate...

In a significant move to accelerate artificial intelligence (AI) adoption across the Middle East, North Africa, and Turkey (MENAT) region, e& enterprise has partnered with Microsoft to launch the AI for Business Skilling Programme. This initiative aims to equip small and medium-sized businesses...

Infobip, a global leader in omnichannel communication solutions, has recently introduced CXOP, an advanced AI-powered platform designed to revolutionize customer interactions. This innovative solution aims to enhance the quality and efficiency of customer conversations by integrating artificial...

In a bustling Starbucks location during a morning rush, the line snakes its way toward the entrance, full of caffeinated anticipation and hurried glances at smartphones. Behind the counter, a new digital ally is quietly reshaping the familiar symphony of espresso shots, milk steamers, and...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

Customer engagement is undergoing a seismic transformation, pushed forward by a wave of artificial intelligence innovations that are reshaping how businesses interact with users. Nowhere is this more evident than in the recent announcement of a strategic partnership between Twilio and...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

Barclays’ decision to deploy Microsoft 365 Copilot AI to 100,000 employees marks a watershed moment not just for the bank itself, but for the entire financial sector and potentially numerous industries beyond. As of June 2025, this initiative stands as one of the largest real-world...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

Schneider Electric, a global leader in energy management and industrial automation, has recently unveiled a suite of generative AI (GenAI) tools developed in collaboration with Microsoft. This strategic partnership leverages Microsoft Azure OpenAI Service to enhance productivity, streamline...

Barclays Bank has embarked on a significant technological transformation by partnering with Microsoft to deploy the Microsoft 365 Copilot to its global workforce of 100,000 employees. This strategic move aims to enhance productivity and streamline operations through the integration of advanced...